How To Get Your Money Back From Homeaway And VRBO
Get your money back from Homeaway and VRBO
As everyone knows, Homeaway and VRBO bookings have dropped off a cliff in recent months and owners and managers across the globe are up in arms about what’s been going on in Austin.
Many, many owners feel that they have been ripped off as lots have paid for very expensive tiered subscription packages only to have seen their listing disappear down into the depths of page 10 and beyond.
I’ve read lots of reports of owners ringing customer service asking for a refund but HA have been giving a stock reply of – “Sorry, no refunds”. This has lead to a lawsuit quoting, among other things, “bait and switch” tactics.
Anyway, I came across this letter on a consumer site that shows there is a way to get your money back…
We’ve all heard the complaints! Most homeowners have suffered huge losses in rental income thanks to these ** at VRBO/HomeAway. Having said this, my plan has been to leave these greedy crooks. Before leaving I built my own site with “GoWebsite”, signed up for a free 2 month listing with “Vacation Home Rentals”, and a totally free listing with “Home Escape.”
With all these alternatives in place I still did not feel right about just pissing off the remaining 6 months of listing with VRBO, not to mention all the lost money in rentals they have caused me and everyone else. So I called VRBO and asked for a refund since they moved me way down in the listing, because I did not opt in for the “BookIt” feature. Secondly they have changed the terms of agreement on 2/19/16, in the middle of my year long contract with them. You all know the answer “sorry we don’t give refunds.” Upset I left it at that until I read someone’s posting here on this site to file a chargeback against VRBO through your credit card company used to pay for your listing. I myself used a Chase Visa card to pay for my listing and so spent a few minutes and called my credit card people, explained my position and requested a form to ask for the refund of my money.
I wrote how I was moved way down on the listing pages, how they changed the terms of agreement with no notice and to review this site as well as Consumer Affairs complaints on VRBO. Also mentioned that a class action lawsuit process has been started in Texas. All in all I invested about 20 minutes calling, filling out the form and faxing it in. I did this about 20 days ago. I’m excited to say that “I WON AND VRBO LOST!!!” I only really wanted a 50% refund, but went ahead and asked for the entire amount. I received back my full yearly subscription of $899.00 today!!! Take that you son of a guns!!! I encourage everyone that has felt screwed over by them to file a dispute of charges with their credit card company and to ask for your money back. Again I want to thank the person who suggested that people try this avenue of justice, posted on this forum, and I can gladly testify that it can and did work for me!!!
So, if you are unhappy with Homeaway and or VRBO there is some light at the end of the tunnel.
Get on to your credit card company, invest half an hour of your time and you could be $1,000’s of dollars better off in a few weeks time!
https://plus.google.com/+Rentmoreweeks/posts/SjUoztqDbY7