So the holidays are coming up quick and I just wanted to remind you guys to not be a dick to customer service reps. Here are some tips I suggest you do.
1. Don’t yell at the cashier if the product is not ringing up right. They don’t have any control on what in the system is ringing up correctly or not.
2. Don’t sit there and hold up the line because you want to chat. The cashier has one thing to do, to get through the line as fast as they can so people don’t get upset. If you sit there and chat it pisses everyone off.
3. Checks, try not to use them. If you need to use a check, have it pre written while you are waiting in line. All you have to do then is fill out the amount.
4. Most of the customer service/ cashiers know return and exchange policies. Don’t argue with them or request a manager because you don’t think they know what they are doing. I guarantee you that the manager is going to say the same exact thing.
5. Don’t for the love of god give then change AFTER they give you the change. They not only have to figure out in their head what to give you, but they also have to explain if the drawer is short.
6. It’s the holidays, lines are going to be long anywhere you go.
7. Also with number 6, most of the time there are more then one employee working. And with each employee, there are at least 5 customers they are taking care of. Be patient.
8. If the cashier messes up, don’t yell at them like they are a bad dog. They are human and very stressed and flustered from the hundreds or thousands of people they deal with in a day.
9. If an employee says there is no more in the back, don’t ask them to check. Most of the time they are pretty sure. Don’t waste your or their time by making them check.
10. Returns without receipt, mostly everywhere,will get you a store credit, same with gift receipts. Don’t be surprised and yell when you get one back instead of money.
11. Put things back where they were. Don’t be a slob and make the employees stay 30min to an hour after work to clean up your mess.
12. If they are doing something for you, don’t just stare at them. Most of the time if you stare at them and “make sure they are doing it right” they’re either going to mess up or try to
Finish quicker to stop the staring.
13. It’s the holiday season, most of the time the sales are what they are. Don’t ask customer service to mark something down because it has a mark on it. Clean it up, that simple.
14. Please don’t talk on the phone when checking out. It’s rude and if they ask you a question and say yes, then it’s your fault if they ask you if you want to buy a 200 dollar gift card and you said yes. Pay attention!
15. All in all don’t be a dick. They don’t get paid enough to deal with your shit. You wouldn’t want them to come into your job and do everything I said above. It’s rude, and most of the time unnecessary. If they can’t get to you right away don’t storm off and ask for a manager because I can guarantee there was 1-4 people in front of you.
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