Untitled

[rsalvatransat]

16th Blog (16:00-20:00)

Nov. 28, 2024

So I arrived early again at the airport so what I did was walk around the airport and ask other passengers if they needed help and if they needed help they were going to ask me where are these airlines and where is terminal 1 and of course im going to help them after that I went to the first floor to sit one of the chairs and just watch some movie and before 4 pm I went to the counter I went there first with other students, and they brief me we had 2 flights only and I went to the front to open the line and start for checking in and we asked them if we could take a break and we took a break went to the arrival to eat some poutine and after the break, we went back to our position and I was standing there until my shifts did and after check-in in both flights I asked the lead if we can go home because no one check-in, and they told us yes we can go home.

[rsalvatransat]

15th Blog (16:00-20:00)

Nov. 26, 2024

So today we had a Portugal and London flight, and I went to the front of Air Transat to greet passengers and direct them to the counter, and while standing there, I saw this pigeon walking around the counter, which is cute, so I took a picture of it, and around 6 I asked the lead if we could go to the gate for Portugal, and they told us we could, and around 6:30 pm we went to the gate, and I did shadowing, and we went on the bridge and took some pictures of the planes on the outside and the door of the Transat plane, and after boarding all of the passengers, we went home.

[rsalvatransat]

14th Blog (16:00-21:00)

Nov. 21, 2024

So today i arrived one hour early at the airport so what i do is walk around the airport and asked some passengers if they need help and luckily alot of passenger need help so theres two passenger i walked with them from terminal 3 to terminal 1 because theyre flying with air canada and after that checked some kiosk with other airline and help them to check in and print there luggage tag and boarding ticket and around 4 pm i went to the counter we do our briefing and we only had portugal and london flight so i went to the front to assist passenger which lane there going if economy, option plus or club class and theres one customer he want to surprise his wife with club class and i direct them to club class lane and i told him see you at the gate and after checkin both flights we went to the gate do some shadowing and helping them to carry the passengers luggage near to bridge so that ground crew can pick it up and load it onto the aircraft after boarding we watch the plane for push back and say bye to the pilot and the pilot waving us and after that were done for today.

[rsalvatransat]

13th Blog (16:00-22:00)

Nov. 19, 2024

So today i arrived one hour before 4 and i went to the counter for briefing and we only had Portugal flight and London and i went to the front to ask passengers if they were flying with economy or club class  after standing in the front we asked the lead if we can go again to the gate for shadowing and they told us yes and we went for one break first and after our break, we went back to the counter and straight in the security before going to the gate and we were just shadowing again with the employees and other passengers recognized us because we helped them earlier to check-in and now they saw us in the gate going to their airplane and after shadowing we went home

[rsalvatransat]

12th Blog (16:00-22:00)

Nov. 15, 2024

So I arrived at 2 pm. and went to terminal 1 in Air Canada to drop off my aunt and cousin going back to Europe then I went to terminal 3 and around 4 pm I went to the counter and we only had Portugal and London and the employee told if I had government id so that I can a visitor pass and I went to take a visitor pass and went back to the front of air transat and I direct the passenger which line are they going for check-in and after a few hours we went inside first for Portugal flight we just watching them and they called shadowing which is were just watching the employees what they're doing in the gate and we went to the aircraft to take a picture and all the flight attendants are cool and they told us to welcome our future co-workers and after Portugal flight, we went to another gate for London flight but we were just doing shadowing and we never went to the aircraft because it's so busy

[rsalvatransat]

11th Blog (16:00-19:00)

Nov. 12, 2024

So today I arrived 2 hours early and I went to the US side first to drop off my aunt and cousin going back to Philadelphia, and I walked around to the airport to take some pictures of the planes and decided to sit and watch some movies. After that, I went to the counter and we had a group meeting about the flights for today and what was going to happen, and then I went to the front again to greet customers and ask them where they were flying and if they were flying with Club Class or Economy because we only had two flights, which are Portugal and London, and after checking in, we went home at 7 pm.

[rsalvatransat]

10th Blog (16:00-20:00)

Nov. 5, 2024

So I arrived one early and I checked the board and looked at transat flights, and I checked. We only have Portugal and London, and I went to the counter around 3:50 to verify the flights. We only had two flights, so what I did was I stood in the front, asking the passengers if they were flying economy or club class, and directed them to their assigned lane. After checking in for both flights, I went to the front to see if they were good to go, and they told us we were good to go. That's when I straight to the train going to terminal 1. 

[rsalvatransat]

9th Blog (16:00-19:00)

October 31, 2024

So today after I arrived at the airport, I went upstairs to chill for a little bit, and I went to the counter and took a picture for our flights tonight. We only had 3 flights, so first I was at the kiosk, mostly helping flying with KLM and Airfrance because passengers only saw us in the kiosk and no other airline employees, so I helped them print their boarding passes and luggage tags. After the kiosk, I went to the front to greet passengers and asked them where they were flying and if they were flying economy or club class. After the two flights checked in, we only had one flight left, which was Gatwick, so their flight was at 10:45, and I told the passengers to go back here to the air transat counter at 6:45 to check in and drop off their luggage. There is one girl; she is the lead agent. She told me to tell all passengers they were good to go to drop off their luggage. Suddenly all the agents at the counter were confused and mad at me, as they told me why I allowed them to go to the counter because they thought the checking-in and drop-off would be at 6:45. I told them I asked your lead agent for today. She told me they were allowed to check in and drop off their luggage, and after that, all the agents at the counter couldn't do anything but follow. After checking in, all the passengers were done for tonight.

[rsalvatransat]

8th Blog (16:00-21:30)

October 24,2024

So today I arrived one hour early, and I stayed for a while in front of the kiosk of WestJet Airlines, helping some passengers flying to Calgary. After that, I went to the office to chill, and Ms. Judit was there asking the other placement students and me how we were, and we were told we were good. After that, we went to the counter to check the flights for today, and we had 7 flights. I went to the drop-off machine and helped passengers drop off their luggage and directed them to the gates, and as always, a lot of passengers complimented me for being very helpful to them. After that, we took a one-hour break, and after the break, we went back to our positions and helped other passengers. When no one was checking in, I asked the lead if we could go home, and he told us we were good for tonight.

[rsalvatransat]

7th Blog (16:00-21:46)

October 22, 2024

today I arrived at the airport around 2:50 pm so I had one hour still before I started my shift i saw ms ava she talked to me about my placement I said good and bad and we took a picture of her phone after talking to her I went to the counter and we had 5 flights only so first I was on the front asking passengers if they are flying economy or club class and direct them to there designated lane towards to the counter I was there until 6:40 pm and I went to my favorite place which is dropping luggage section which is I was there most of my shifts helping the passenger to put their bags in the belt and direct them to their gates and after that the agent told us to have a break for 45 minutes and after the break, we went to the work again and after 20 minutes the lead agent told us were ready to leave

[rsalvatransat]

6th Blog (16:00-21:10)

October 17, 2024

We have six flights today, one to Montreal and five to Europe. I arrived at the airport around 2:30 pm, which was early, but I stayed in one area and watched some Netflix. At 3:30 pm, I went to the office to drop off my bag and went to the Transat counter. I stayed near the Transat counter where I greeted customers and inquired about their travel plans. After working there for more than an hour and a half, I went to the luggage drop area and spent the rest of my shift there. and this transat employee advised us to take a break for exactly twenty minutes, so we did. I then stayed back in baggage drop off, asking passengers to place their bags, scan their boarding passes, and help them find the gate until I finished the final two flights, which were to Dublin and Manchester. After our shift, we went to the office to retrieve our belongings and snap a selfie before departing the airport.

[rsalvatransat]

5th Blog (16:00 - 22:33)

October 11, 2024

So I took the bus from the place to the airport, and I arrived at the airport at 2 p.m., so I was 2 hours early. So what I did for the 2 hours before my shift was stand in front of the WestJet kiosk and look at some passengers who had experience using the kiosk. If I saw someone having difficulty, I always came with them and told them how to print their luggage tag and drop it off. And one lady is flying from Toronto to Vancouver. I just asked what time your flight was, and she told me it was at 4 pm, so she needed to drop off her luggage and go to her gate. I offered help printing her luggage tag and dropping it off, and I directed her to the gate she needed to go to. After helping passengers from WestJet, I went to the office to drop my bag and went to the transit counter; they gave me all the flights. we have 11 flights so we went to the kiosk but I went to the drop section at first, were just chilling because there were no passengers around 6 to 7 pm it's already busy for the  5 flights and we needed to shut down for 5 minutes the dropoff because one passenger her luggage stuck in one side only so I asked a guy who works from transat and he called maintenance to fix it but luckily it was fast and around 9 to 10 pm all the employees and student from Seneca they went for a break while me im the only one in the dropoff section alone which is very busy because some passengers asked me to put their luggage tag on their luggage and helping them dropping off I believe in helping more than 50 passengers in dropping section only and after that busy place I still manage to ease the passengers' frustration because there's a long line for dropping off only after all 11 flights and I asked the counter if we're good to go and im happy I finish my shift with no problem.

[rsalvatransat]

4th Blog (16:00-22:00)

October 7, 2024

So today I took a short trip from my condo to the airport, which is faster than I used to, like taking a subway with 20 subway stations. So I took the go bus, which is cheaper than taking UP Express, and I arrived at the airport at Terminal 1 and hopped on the terminal link going to Terminal 3. I arrived one hour before my shift. Before I started my shift, we went to the counter, and one employee shared a picture of our today's flights. So we have 7 flights today from Toronto to Glasgow, Paris, London, Rome, London, Manchester, and Dublin, and one canceled flight from yesterday, which is on October 6, 2024, to Rome. So they told us all the canceled flights. After checking in, we must tell the passengers to go to the counter to get the voucher. After Rome, we went to the kiosk, and we started to check in all of the passengers, and all of the passengers were very thankful to me and gave me good feedback because I helped them print their luggage tags and boarding tickets, as well as where to drop off their bags and where the gate is because I was helping two different passengers at a time, but I helped them on time and no trouble at all, and Two old ladies thanked me because this was their first time experiencing using the kiosk, and after I helped them, they told me now they could relax for a bit before boarding. After all the passengers checked in, I went to the drop-off area machine; this was my first time using it, and it was very easy to use. And after my shift, I went back to Terminal 1 to wait for the bus and to get home.

[rsalvatransat]

Third Blog (16:00 - 21:45)

October 3, 2024

So i took the up express going to the Pearson and I arrived at the office 1 hour early so im just sitting there until all other placement student arrives and we met Ms Judith she's amaze because we're a lot today but im the man and the rest are girls and after in the office we went down to the check in of transat to put our name and  and we went to the kiosk but for me they put me on the front of the line where I am the one who will greet and asked the passengers where they flying and if they flying economy or business class and needs assistance if the passengers have a business class or needs assistance I just direct them to the counter with the agent to help them check in and I also help other passengers to find where is terminal 1, where is this airlines located and so on. And that day when I arrived, we had Zagreb, Lisbon, Montreal, Glasgow, Gatwick, Manchester, and Ireland flights. After all of these flights were done, we just asked one of the agents if we were free to go, and she told us yeah, we're good to go. And before going home, I just looked at the tarmac to take a picture of this transat airplane. 

[rsalvatransat]

BLOG 2 September 30, 2024

(16:00-22:30)

So today is my first day of placement. The subway abruptly stopped at one of the stops where I was riding due to an emergency, so I made the decision to order an Uber to get to Union Station so I could catch a train to the airport. I didn't arrive late for my shift as I had anticipated. I then proceeded to the airport, went to the office, picked up this tie, used it during my shift, and snapped a photo of this AirTransat die-cast aircraft. I proceeded to the AirTransat counter after dropping off my bag, and they instructed me to proceed to the kiosk. Since it was my first day, I had no idea what to do with the kiosk. Fortunately, I asked Joy, an AirTransat employee, who showed me how to use it on a passenger, and I think I need to practice and memorize it five times before I can use it on my own. Now that I'm working alone in the kiosk, guess what? I'm assisting ten people at once. I always offer to assist them print their luggage tags and boarding pass for their journey from Lisbon, Paris, and London. I received good feedback from every passenger. I once had a passenger tell me, for instance, that after so many flights, this was the first time they had checked in their luggage without any problems because of me. Another passenger told me I was a good employee in comparison to their agents in their country, which inspired me because it was my first day and everyone was giving me positive comments. We completed our first shift after they asked us to leave after those three flights.

[rsalvatransat]

1st Blog September 16, 2024 I was excited and nervous for today's orientation, excited because I want to see the planes and nervous because this is my first time going to the airport, but guess what? I arrived at the airport and didn't get lost on my way to the airport. So today Ms. Judit brought us to a room where she shared a PowerPoint about air transportation. She gave us the form for the RAC card, and she gave the scarf and tie to us. After that presentation, she showed us where her office is, where the room is, and where we can take a break. She also told us where the air travel check-in is located. And after that, we ended our orientation by having a group picture at the front of the air transat checkin.