Servant Leadership, Revisited
Two years ago I wrote that a great delivery lead takes a detour to buy ice creams for their team on a hot day. I stand by the ice creams. But the world has spent the time since deciding that servant leadership is soft, slow and out of fashion, and some of the criticism has a point. So this is the 2026 revision: what I still believe, what I got wrong, and what the research now lets us say more…














