That’s disgusting.
Seriously, some places won’t even MENTION IT even if older people steal stuff, because, you know, it’s kind of shit to be manhandling and being rude to someone’s elderly nana, not to mention not worth it in terms of bad publicity and trying to deal with legal costs, etc. (And honestly, we’re talking about a sector of the community who may not have long left on this planet, who have survived world wars and the Depression and losing loved ones and watching the world get shittier and shittier… is it really *worth* disrespecting older people? Especially given that so many of them are living on the smell of an oil rag and stuck with sub-standard living situations? Poverty amongst the elderly is a huge thing: in some places they’re the ones buying staples like meat and basic groceries from boosters because they otherwise can’t afford that shit.)
Who’d you complain to? The store manager mightn’t have done much, but how about their Human Resources person or District Manager?
I’d write a letter (or email) which would be politely but firmly explaining what happened, and then pointing out that your grandma has been a customer for years and that family members get her stuff from there for her special occasions but she was humiliated by the treatment she received. Really lay it on, and how awful she felt. Because that shit just isn’t on.
If someone treated my mum like that (she’s not frail, but she’s survived cancer, and she looks about twenty years younger than she actually is, which often makes people treat her poorly until they realise she’s as old as she is, LOL) I would be calling current affairs stations, leaving messages on the company’s FaceBook, and basically demanding some respect.
While your grandma mightn’t be in their target age demographic, she still deserves to be treated with respect and like a customer. (And I dunno, maybe I’m a bit old-fashioned, but to me, you treat vulnerable groups– folks who are frail or sick or otherwise dicked around by society– as well as older people– with respect unless they’ve done something so shitty that they don’t deserve it any more.)
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