izzy's playlists!
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@skylinesoftware-blog
Skyline Software - Complete Service Management Software Solution
Service management solutions - Implemented in days Skyline Lite is an off the shelf service software package for SME service providers that can be fully implemented in a matter of days. Comprising of a number of modules covering all aspects of service management, Skyline Lite offers a simple yet comprehensive solution that can adapt and grow with your business. Find out more - www.skylinelite.co.uk
Skyline Software - Complete Service Management Software Solution
PCCS Group is a specialist E2E Service Supply Chain solutions provider that designs, writes, and implements software solutions specifically designed for the after-sales service industry. PCCS Group has a range of flexible and scalable software, which in close collaboration with its client’s ensures its core code can be adapted to meet their specific business requirements, including the operational delivery. Significant investment in cloud-based data centre configuration ensures 99.99% up-time with a safe pair of hands-on project migration, The group's scope ensures our clients are engaged with more than just a software company and are building long-term sustainable service solutions and partnerships. First established in the UK in 1992, we have a presence in India, South Africa and New Zealand.
Our current clients consist of insurers, consumer products manufacturers, mobile phone networks, major retailers and service providers.
What did we do
Case Study – NWAR RE App
Skyline Project Management – How we operate
Our business analysts and management team are people enthused by business processes working to solve real business problems with real business people. With over 300 years of combined experience in supply chain operational design and delivery, we have a proven track record in business development, optimising workforce capability wherever possible.
In order to open our services up to our clients, we have created a consultancy practice allowing clients to benefit from an on-tap resource to support strategic change projects. Whether you are an existing Skyline customer or are testing the service management waters, our consultancy services can be delivered as part of a wider supply project or a simple health check against your current operational model to ensure you are optimising the use of our software.
Optimisation services for pre-existing clients review your implementation of our software solutions with a collaborative mindset aimed at honing your usage of Skyline whilst looking for touch-points where we can maximise optimisation efforts within the software package and methods of usage.
Our specialities:
Business Development, Project Management, After Sales Service Management, Relationship Management, Optimising Workforce Management, Network Development, Returns Logistics Management, Training, R&D, Building/Managing Support/Service Networks, Contract Negotiation, Ensuring delivery to SLAs, Branding/Marketing After-sales Service.
Review | Present | Deploy | Partners
Gap Analysis
Together with our experienced business analysts, you will benefit from a consultation that reviews your business process with our intuitive software in mind.
Project Management
With the use of our project management tool over the space of the research and development period, we can remotely collaborate on project development.
Scalability
To ensure your business stays favourable with your client base with evolving expectations and technological advancement is no easy feat and near enough impossible, if your software package is too rigid to accommodate increased functionality. Skyline allows businesses to scale their software package as and when your business is ready for it.
Account Management
Together with your dedicated account manager and skyline project management tools, enhancements and potential upgrades can be communicated seamlessly between your own research and development team and ourselves here at Skyline.
Dynamic Pricing
Pricing around development and consultations are made on a case-by-case basis as time and project scope varies from business to business. To ensure clarity, we provide clear development pipelines in order to meet the expectations set out by the business and to satisfy our own standards.
Partnerships
Close collaboration with our partners in order to enhance our software is what sets us apart from the competition. Whilst we expect an open channel to your business during the development of the software package there is always a door open at Skyline if you want to discuss or be supported on anything software related.
About Skyline Software
Skyline is a specialist E2E Software Solution specifically designed provide insight and innovation to the service and support sectors through enterprise software and collaboration. Providing service management solutions from small-medium businesses to enterprise clients. Skyline’s vision is to become the market leader in the provision of innovative E2E service supply chain solutions within the after-sales service sector, that enhance our client`s end user experience, through innovation within the following strategic pillars:
Collaborative – Solutions that develop through cooperation and listening.
Agile – Solutions that avoid big bangs and are modular in approach.
Scalable – Solutions that innovate in line with our clients changing needs.
Partnered – A network of aligned business partners within service and support sectors.
Delivered – Software with complete functionality across the service and support sectors.
Safe – Solutions that never burdens your resources yet are always available.
Our current clients consist of insurers, consumer products manufacturers, mobile phone networks, major retailers and service providers.
For further information visit:
www.pccsuk.com
www.skylinesoftware.com/
What’s in store for 2018
We’ve had a full week back at the grindstone and well… its been busy!
Although we cannot let spill on ALL that is going on at Skyline (the juiciest news has to be the most confidential…) we can tell you 2018 is going to be a massive year for our software.
Continuing our fazed transitioning of ServiceBase users over to Skyline Lite and developing our core module functionality, 2018 will see drastic improvements in our module capabilities for the good of all of our Skyline customers, no matter what implementation package you have with us.
Increased resource and activation requests for our Mobile Workforce Application will ensure it’s compatibility across all mobile devices; whilst its activation in new industries will see a broader range of functionality available for users meaning it’s fit for purpose way into the future and across more industries.
The looming GDPR legislation is also high up on our agenda in 2018. We are ensuring our software is as secure as feasibly possible whilst updating our procedures to guarantee compliance. We understand that our position as Data Controller requires acute discipline in business processes whilst being completely transparent in our activities, we want to assure our clients that when you work with us, you work with a safe, knowledgeable pair of hands.
2017 saw us rebrand, move offices (both in the UK & India), launch new websites and engage a wider range of industries with our first Expo; 2018 is all about building and delivering quality systems that innovate within the Facilities Management, Energy and of course the Service supply chain.
2018 will bring about numerous tests as we develop our core software in collaboration with new industries but we’re excited, ready and up for the challenge.
When you work with us, you engage with more than just a software company.
For further information visit:
www.skylinesoftware.com/