#about cloud telephony

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5 myths about Cloud Telephony debugged

Bridging business communication gaps is the need of the hour. But how many of us are willing to go that extra mile and switch to a more technologically sound platform and ditch the conventional methods? It’s common that any new technology that surfaces will face flak. The major reason for this would be the myths that surround any new technology. Well there’s a reason they are called myths, it’s because when understood right these myths can well be debugged.

Cutting-edge technologies help businesses reach customers seamlessly and solve complex communication issues through simple means. Cloud telephony is definitely one such technology that is innovative and is responsible for taking business communication to the next level. More than one-third of the world’s businesses are making their headway with Cloud telephony to reach out to customers and offer the best of experience their business has to offer. But there are still a few who hesitate to use the cloud telephony software. Here we are helping businesses to debug those five myths surrounding Cloud Telephony services:

Myth 1: Data leak is common

As soon we hear the word Cloud or Cloud service provider, we jump into conclusion thinking data is not secure and data leak can happen. Businesses feel moving to Cloud telephony will put their business data at risk or worse even theft or complete loss of data.

Myth Debugged: The network connections used by cloud service providers are highly secure. Cloud telephony providers use encryption that makes it a secure place to store any data and not worry about data leak. Cloud-based telephony systems can actually help businesses by providing a secure platform to carry out their communications. Though Cloud makes it possible to access your data anytime, anywhere, it is only available to people who have the right permissions and are authorized. Cloud telephony providers normally meet the industry standards to keep data safe by being ISO certified, PCI DSS compliant and Nasscom certified thus making it a much better platform than traditional systems.

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Source: Kaleyra Blog

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Here’s how Cloud telephony can save your business

50% of businesses fail in the first 5 years, and 80%  do not make it to the 10 year mark. There are a number of reasons that lead to these surprisingly harsh numbers- lack of finance, poor managerial skills etc. But there is only one thing that can actually save your business and ensure that these statistics do not apply to it- Cloud Telephony.

One of the major causes of business failure is the absence of strong communication with customers. Businesses often fail to realize how big of a role effective communication plays towards its success. External communication helps attract potential customers and retain existing ones. Through marketing campaigns, you can inform customers about promotions and persuade them to buy your product. Through customer feedback, you can identify areas of improvement and understand your customers better. Knowing your customers better helps you understand when, where and how to connect to them. Cloud Telephony takes care of all your communication needs for you. Cloud Telephony providers strategically help you identify gaps in your communication and provide you the right business tools to reduce these gaps by getting you closer to your customers.

Forbes, Gartner and other reputable firms have identified several communicational and expansional barriers businesses face. Through this blog you will be able to understand the various ways in which Cloud Telephony helps businesses break through these barriers.

Problem #1: No customer engagement As time progresses companies lose track of their customer interactions and start focusing solely on operations. It is important for businesses to understand their customers’ needs and engage them with their product. Intense competition in the industry also means that customers have a wide range of products to choose from. By engaging them with your company and differentiating yourself from competitors through deep dialogues with customers, you can not only make their decision-making process easier but also ensure constant sales for your firm.

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Source: Kaleyra Blog

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A guide to buying the best Cloud telephony solutions

By now we are aware What is Cloud Telephony? How is it different from traditional methods? So, we thought let’s take the next step and give you a few pointers on what to know before buying a Cloud telephony solution from a service provider.

While it’s important to consider the requirements of every business, finding the right kind of cloud telephony solution that will fulfill those requirements is the main aim.

The right cloud telephony system can help you provide an excellent customer service and earn you good word-of-the-mouth from satisfied customers to your potential customers. This comes as a huge driving factor.

The following checklist will help you choose the top cloud telephony solutions for your businesses:

There are certain features that every service provider offers and there are few other features which come more as bonus features which will help in enhancing customer experience.

Does the service provider offer trial option?

A trial option will provide you most of the features barring a few. This will give you an idea of how the platform works and rate of delivery, and hey it’s free! Yes, though for a limited timeframe, businesses can still try this option before signing up for paid version of cloud telephony for business solutions.

Once you have signed up for a trial version, how do you know what are the features you should be looking for? Scroll down to know which features you should consider before buying the cloud telephony solutions from a service provider.

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Source: Kaleyra Blog

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Everything you need to know about Cloud Telephony!

Cloud telephony, moving your phones to Cloud, moving your business to Cloud! If you are wondering, what is this Cloud and moving everything to Cloud means specially your Businesses, rest assured you have reached the right Blog!

This blog will serve as a simple, easy guide about everything you need to know about Cloud Telephony, Cloud Telephony services in India, Cloud telephony providers, and the best solutions for your Businesses by switching to Cloud Telephony.

What is Cloud Telephony?

Cloud telephony is a technique used to deliver telephone applications on the cloud as a hosted solution. It is a messaging and voice service that does not require traditional business telephone systems such as PBX or EPBAX.

It is a mode by which enterprises and businesses could make or receive multiple voice calls and messages simultaneously, without investing on any additional capital infrastructure.

Services like IVR, Call recording, Bulk messaging, Call conferencing, Custom greetings, Business hours etc. are only some of the many features cloud telephony providers are offering now.

The smartest way for you to manage business calls at a global level without compromising on quality and cost is using the services provided by Cloud Telephony companies.

How is Cloud Telephony works: The difference between Cloud telephony and Traditional methods

Cloud telephony has been around for over half a decade, but the concept was not grasped to the extent what we see today. People were aware like call routing, IVR, call recording, analytics but not cloud telephony. It was considered as Cloud PBX (Private branch exchange) system mainly and did not think beyond the simple call center use case.

Cloud-based services was seen as a solution to replace the typical EPABX box in the office.

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Source: Kaleyra Blog