Can you recommend the best brand for each type of appliance? For example Bosch for washing machines, X for fridges and so on? Thanks :)
Hi Anon! First thing first to cover my ass, I gotta say all opinions stated below are solely my own and not reflective of the company I work for, and are based on my own experience and the experiences of my customers. But I’ve been doing it for a little while, so I think I have decent advice. Starting with, if you need to buy something, you need to know how much room you have. MEASURE IT. WRITE IT DOWN. A picture tells me nothing about how tall your cabinets are. Measure the height, width, and depth. Your salespeople and your house will appreciate it.
For many things there is no one best brand, since residental-grade appliances are overwhelmingly made to compete with one another, rather than quality or longevity. The noted exceptions are Speedqueen laundry units and Bosch dishwashers. Both are the top of their tier and are worth the additional money, since they are usually easier to fixed and more reliable through the life of the unit. I could do my full schtick but it’s not even 8am and I’m tired lol. Average life is 7-10 years. After that, the parts legally don’t really have to be made anymore. It sucks, but we don’t live in a fix-it economy. If your shit breaks at six years, you’re boned. Get a new one.
BUY THE WARRANTIES. Seriously, fuck Consumer Reports for telling people they’re not worth it. Warranties have saved so many of my customers’ asses. They cover anything mechanical or electronic, i.e: natural failures on the unit. Don’t ever read “10 Year Limited Warranty” on a unit and think you’re getting a ten year full all-inclusive warranty. It comes with one year, and they probably warranty one part for ten years, like the motor which is almost never the problem. ALSO, never tell a manufacturer that YOU caused the issue. And anything to do with physical damage (ie broken door bins, broken glass on your range, broken DOORS, etc) is ALWAYS the customer’s liability. It’s indicative of improper use and tbh…. it really is. That stuff doesn’t break on its own. Companies and techs know that.
HOWEVER, I do have my favorites based on my experience with their customer service. Frigidaire/Electrolux do great kitchen and laundry products, but avoid their dishwashers. They’re very helpful if you need assistance. GE is also on my good list for this. I also love Samsung products, but it’s very important to make sure there is a Samsung-authorized service tech in your area before buying their units since Samsung is super picky about who can fix their stuff, and for example, there’s only two techs in my state and one works with my company. If you have a tech, sweet. If you don’t, you’re boned.
In terms of customer service I personally also try to avoid the Amana/Maytag/Whirlpool/KitchenAid/JennAir conglomerate because their phone hold times are outrageous and more often than not they tell us there’s nothing they can do, and their parts take forever to show up. Their appliances can be good but if you have an issue, you want help. Same with LG.
Consumer Reports is manufacturer-funded and ngl, usually full of shit. Take their advice with a very large grain of salt because honestly, in terms of appliances at least, the results are massively skewed toward certain corporations products who are massively difficult to work with. Go to a local company who sells appliances. As if they have their own delivery crews. It’s important that they have people who are on their dime who are liable for how deliveries go. If they contract their deliveries to an outside shipping company, walk away. Half the time your appliances won’t even show up if there’s bad weather, if you have a steep driveway, etc, and if you call the place you bought them, if it’s not their crew, they won’t have any idea where the delivery people are and it’s not their job to know. And make sure they have their own service support or recommend a tech in the area who is authorized (otherwise you’re stuck waiting on hold, and you’re gonna need your model/serial #, it’s gonna take a while, and you’ll be grumpy by the end), then you’re in good shape.
Also, Kenmore is not a brand. It’s made exclusively for Sears, but can be made by anyone. A customer telling me they have a Kenmore appliance tells me nothing about it other than they bought it at Sears. Ditto for Insignia, Best Buy’s in-house.
Just because something is $500 doesn’t mean it’s good, btw. And if you try to go to a company and say “I spent a thousand dollars in your store!!” as a way of being unreasonable, don’t bother. Because, like... you and everyone else tbh. I guarantee the more reasonable and patient and polite you are in dealing with people when your stuff is broken, the more us people in retail who get screamed at all day will bend over backward to help you. The best way to get no help is to be an asshole to the people who didn’t have ANY hand in making the product, i.e: the customer service minimum-wage call center people, and the salespeople (who I guarantee don’t make as much money as people seem to think we do). Your money doesn’t go into our pockets dude. It goes to our bosses. If you bought something for $500 I might get twenty, so chill, and if you’re with someone who is being an asshole to staff, make them stop. Seriously. Truly. Make them cut it out.
Anyway, that’s all I’ve got and this took me 20 minutes to type on my phone. It’s full of salt, so I’m sorry about that. Speedqueen laundry, or Electrolux or Samsung front loaders. Speedqueen will last you 20 years but lux/smg will have good quality for 7-10+. Bosch dishwashers. MEASURE. Check your area for service. Ask about delivery crews. Buy the warranties. Be nice to the customer service people and they will do everything to help you that they possibly can.
BUY THE WARRANTIES.











