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Consumers want results—not sympathy.
Yet another insightful, in-depth article from HBR touching the number one and most critical post-sale aspect of any business: customer service. Not to be missed.
The Key to Inclusive Leadership
The Key to Inclusive Leadership
Source | hbr.org | Juliet Bourke | Andrea Espedido
What makes people feel included in organizations? Feel that they are treated fairly and respectfully, are valued and belong? Many things of course, including an organization’s mission, policies, and practices, as well as co-worker behaviors.
But mostly it comes down to leaders. We find that what leaders say and do makes up to a 70% difference as…
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The science of stamina has advanced to the point where individuals, teams, and whole organizations can, with some straightforward interventions, significantly increase their capacity to get things done.
Managers go easier on high performers and friends.
Men are often called “superb” and “exceptional,” while women are called “sensitive” and “caring.”
They’re disproportionately saddled with work that has little visibility or impact.
Interesting read: “Our studies demonstrate that although neither men nor women really want to volunteer for thankless tasks, women volunteer more, are asked to volunteer more, and accept requests to volunteer more than men. These differences do not appear to result from gender differences in preferences, but rather from a shared understanding that women will volunteer more than men.”
They’re disproportionately saddled with work that has little visibility or impact.
Also: Gender Letter - Women, Stop Volunteering for Office Housework!
https://www.nytimes.com/2018/07/19/business/women-careers-volunteering-work.html
They’re disproportionately saddled with work that has little visibility or impact.
