#calm technology

[frameworksforinquiry]

"If computers are everywhere, they better stay out of the way, and that means designing them so that the people being shared by the computers remain serene and in control."

THE COMING AGE OF CALM TECHNOLOGY

[futureonthehill]

Le luxe de demain

Le luxe de demain

[natsunogyoumi]

Exploring digital space as a medium to experience ambience

Preface: This was originally a piece titled "Ambient and Liminal Spaces" for an art seminar class I took during one of my last semesters at university. It is a very casual piece written as a stream of consciousness. In the future, I do want to re-explore this idea and how it pertains to games vs. online spaces vs. the merge/disconnect between digital and reality.

𓂻

Ambient space, also known as hodological space (from the Greek word 'hodos', which means "way") refers to the space of possible movement. (Wikipedia)

Something I think about a lot is the effect that space has in directing our emotions and the way we approach the world. How does the way a space is designed, whether it is interior - somebody's home, a restaurant, a school; or exterior - the entrance to one's apartment complex, a city park; or digital, direct emotions and cognition? This is something that architects, interior or industrial designers and other professions consider all the time. The way that a building is constructed and the colors used in any structure have effects on our subconscious. For a psychological example, the interior of hospitals are typically white, which gives an impression of sterility, which in turn gives patients and visitors the image of safer medical care. A more direct example of the way space and the way things are designed is hostile urban architecture - benches that have spikes on them are a very clear and direct way to indicate that people are not welcome (to sit) there. It directs us to understand that the city does not provide infrastructure for homeless or disabled people (contains some nuance).

An example of hostile urban design. (Image credit: weburbanist.com)

However, I want to change the topic of discussion onto digital spaces. Digital spaces are typically thought of as anything that is on a screen and programmed in some kind of way. Our computers, phones and other devices have become integral parts of our lives and it is difficult to imagine our lives without this kind of technology. We have curated online images of ourselves and interact with other images of people. A reflection of physical reality. As this paper that I really think it important to this subject states, "the current notion of digital space is dominated by the approach of mimicry of physical space that surrounds us" (Kilian, 2000). A lot of social media is designed to mimic the interactions that we have on our day to day lives, face to face with people. As much as it was meant to reflect reality, the way we approach it is different. The digital world (not necessarily online!) has become a completely separate world, existing parallel to the physical world.

A crucial component of navigating the digital world is interactivity. We interact with the digital world through the screen, using our fingers or a mouse. We listen to audio through headphones, and communicate using a keyboard. This inherently changes the way that we approach digital spaces. The things that we can interact with are typically obvious: we understand that a handle on a door is meant to be interacted with (the sole object on a flat slab of wood). Similarly, we know that a button on a website that says "click here" is meant to be clicked on. Making these small interactions obvious and seamless to the user is its own discipline, called interaction design. And these interactions are becoming more and more synonymous with the real world. The advent of VR (virtual reality) allows people to bring snippets of physical reality to their digital world as a navigable 3D space.

Doors are meant to be opened and serve no other functional purpose. However, symbolically they are portals - they represent transitions. Our screens are doors, opening us into digital worlds.

The physical world has been sculpted and built upon by humans as much as it could be, but we are still limited by the laws of physics and mother nature. The digital space, on the other hand, is programmable and able to be infinitely manipulated. Whether it is a website or a 3-dimensional navigable environment (such with VR), digital spaces become spaces of possibility. And with this possibility comes exploration in two different directions: bringing our physical reality into the digital spaces, and making the digital space something entirely of its own.

Computer graphics and programming have been developed to the point that sometimes it is impossible to discern between what is "real" and what is not.

A Sony Walkman TPS-L2 modeled in Blender. (Artist: Reza Mortazavi)

The other direction that was taken with the development and evolution of digital spaces and tools were not to create worlds that mimicked our own, but instead gave us completely different realities. With infinite possibilities came the creation of fantascical worlds. Fictional worlds exist in literature, in television and other mediums, but one medium that I find fascinating is games.

Games provide interactive experiences like no other. They are immersive and are able to elicit emotional responses. I've written about the emotional effects of games in a previous class, specifically the therapeutic applications that horror games could have. In that essay I wrote about the effects of interactivity (or agency, having control over the movement and direction of experience) and that "part of it is due to the games giving a player a mediated enactive experience through which to identify within a virtual world, and then experience such senses as presence and autonomy, thus inducing greater emotional response(s)". By giving us complete agency not only on where to go, and what actions to do (as players) but also in the spaces that we create, many extremes can be explored. These physical spaces now no longer have to follow the laws of physics, but also be able to reflect other things. Architecture and environment become a medium for expression.

The design of the architecture and landscape in NaissancE a great example of this. The entirety of the game is set in non-textured basic forms that slowly complicate into monolithic structures, stretching for distances beyond comprehension. The only thing that exists in the game is the player, who is left to explore and make their way out. It is a complete rejection of world-building as a process of expressing history and information through space. So instead of the world and architecture conveying an inward connection and structure, it instead provides you with no frame of reference, forcing one to turn outwards. It is a lonely yet somewhat comforting experience that is amplified by the architecture and the design of the space.

The only sense of direction that is given by following the orb of light, which constantly moves at a faster pace than the player, leaving them behind.

Where on the Earth would we be able to experience this sort of shift in perspective?

We have built our cities and land to accommodate us and our stories, and we can build our digital spaces to accommodate us. but what happens when the structures around us no longer are meant for us? Navigating the architecture in NaissancE is extremely difficult and frustrating, as the structures aren't really meant to be explored. Often times you will fall into a vast nothingness, because the game expects for you to be able to cross a gap that is almost impossible. This repetition of wanting to navigate a world that obviously has something to show but the very structure limiting outselves, trying to traverse a world that is somehow so familiar yet hostile very precisely lays down the difference between wandering through architecture and space and engaging with it.

Just by making your way through vast structures that actively reject your explorations, it makes you feel quite small. It forces one to shift perspective and think about the universe and space as its own thing. We don't know where we are, what we are, where we are coming from, or what is beyond what we can observe or deduct from our universe. Even if we think we understand, we never know exactly what is outside or inside - only what we can observe.

The reason that the in NaissancE, the space and architecture is the main caveat to envoke emotion is precisely because spaces dictate and direct our cognition. We express our emotions and stories through building our world, and while there are some things that we don't make, it is largely our own creation. Especially in games, architecture ends up playing a large role in our experience, as they are usually about going from one point to another. A progression through space. But instead of the objective being getting to a certain point, the journey itself is the objective. The space between. A liminal and ambient space.

Liminal spaces, is used to describe a place or state of change or transition; this may be physical or psychological. Liminal space imagery often depicts this sense of "in-between", capturing transitional places. (Wikipedia)

Some Notes

I would like to note that this paper is not only an analysis of digital spaces, but also an exploration and a process of self-realization of the art and practice I would like to develop.

When writing this paper, I wrote down a couple of key words and phrases that popped into my mind:

greyness exploration of boundaries and borders portals interactions between the natural world and the digital world -- not bringing the digital world into the natural world but brining as much of our reality into the digital space ambient spaces where two things can be true simultaneously Doors/portals and interactivity A peek into reality inside digital spaces NaissancE Open tabs are cognitive spaces an electric calm hyper-reality and space liminal spaces? transience

I defined ambient spaces above as the space of possible movement. I believe ambience to be a very important subject, both by itself and also in my art. A lack of an obvious definition leaves meaning to be interpreted by the viewer, who could be me or any other person. Another word that would describe the spaces and structures I create can be *liminal*, of which liminal spaces have been a popular topic on social media over the past couple years. I believe liminal to be a state of transience, when one thing ends and another is about to begin, but you are not quite there yet. An exploration of borders and boundaries. Being in a state of limbo is often very unsettling and uncomfortable, but that uneasiness is strangely comforting to me. While it causes uncertainty (and we humans like certainty), it also opens up possibility and new perspectives, thoughts and visions.

Bibliography and References

Essays

Note: are.na links contain pdfs

Archtectonics of Game Spaces: The Spatial Logic of the Virtual and Its Meaning for the Real -- https://are.na/block/20487089

Defining Digital Space Through a Visual Language -- https://dspace.mit.edu/bitstream/handle/1721.1/33801/48022976-MIT.pdf?sequence=2

The Coming Age of Calm Technology -- https://are.na/block/11968748

The Psychology and Therapeutic Application of Horror Games -- https://drive.google.com/file/d/13LBJqZjeLMG1NS-k_zg7PhTMzwoAmE63/view

The Terminal Space (from Heterotopias Zine Issue 002) -- https://www.heterotopiaszine.com/002-2/

What never lived cannot die: Alienation, architecture, and NaissancE -- https://caneandrinse.com/alienation-architecture-and-naissancee/

Images

Hostile Urban Design -- https://weburbanist.com/2018/01/01/hostile-urbanism-22-intentionally-inhospitable-examples-of-defensive-design/

Sony Walkman TPS-L2 -- https://www.instagram.com/mortazaviii/?e=265b84ed-b4c7-4485-ab6a-e4a3139e4d23&g=5

[frameworksforinquiry]

Amber Case is a fellow at Harvard’s Berkman Klein Center for Internet and Society and the Civic Media Group at MIT Media Lab. She's been exploring how tech and media both enhance and diminish our lives as sentient beings — and "how we can use technology as a tool, not have it use us." I listened to her talk on Calm Technology at work this week, and I really enjoyed hearing her break down the limits (to say the least) of the algorithm, the ignorant bravado of many tech entrepreneurs, and a variety of other prescient issues. I hate the term "must watch," but ... I recommend this.

[nadreck]

Calm Tech Institute

Amber Case just announced her new project, the Calm Tech Institute. It’s got a lofty goal (encouraging and implementing calm technology design principles in various bits of technology that we use, all the way down to creating a service mark for tech that adheres to the principles), and she’s a leading expert on the topic (she’s been talking about this stuff for a long time, and also wrote the…

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[quirkymarshmallows93]

Calm Design/Calm Technology

A kettle, an airplane lavatory lock, and a matchbox. What do all of these objects have in common? They are examples of calm design. It is all around us, it is the result of human ingenuity, and it's hardly noticeable, which is by design. When something is calm, it can be used in a passive manner and can remain in the periphery of one's attention, only making itself known when there is a natural call to action, or an interaction with the object that changes its functional status. The quintessential example of calm design is a stovetop kettle. Once it is filled, it sits quietly upon a burner until the water inside it has started boiling, at which point it starts to whistle loudly by virtue of the transformation of its state of matter, providing an audible queue to its user that the stove should be turned off and the kettle's contents can be poured into a mug to brew some delicious tea. The user can return to other tasks after setting it on the stove and will only be reminded of its presence once it has done its job. Some kettles are so simple that they do not have a wide opening, and water must be poured into them through the very spout it will come out of, thereby ensuring their whistle is secure and will sound once ready, and further adding to the humble kettle's calm design.

Another common example of calm design is the lock on an airplane bathroom door. The sliding motion of the lock that comes from inside the restroom simultaneously communicates in analog form to someone outside the door if it is vacant or occupied. Furthermore, some planes have a technology that can sense if the door is locked, and will illuminate a sign in the aisle to relay the same message, allowing a passenger to see if the restroom is free without even getting up, and avoid having to stand outside it. The information conveyed is visible to everyone, but does not stand out in a distracting way, blending in while being instantly accessible to someone searching for it.

An instance of a calmly designed object I have thought of myself is a matchbox. The box has two functions: storing matches, and acting as an ignition for them. In order to safely and effectively light a match, the box must be closed to avoid accidentally lighting the other matches, stabilize the striking surface, and keep the remaining matches from falling out of the box. The manner in which one performs the first three actions leading up to lighting a match - opening the box, taking one out, and closing it - does not impede on the final step of actually striking it, which requires the box to be closed anyway.

In modern times, calm design is also called calm technology when referring to software that can function in the same way as an analog calm design. In fact, the term "calm technology" came before "calm design", as the former was coined to describe information systems, and the latter was used retroactively to extend the concept to the physical world, although the word "technology" does not necessarily correspond to computers as popular use implies. There was not a term for this attribute in design until 1995, when computer scientists Mark Weiser and John Seely Brown were researching design while working for Xerox, and coined the term "calm technology". The pair described it by saying, "Calm technology engages both the center and the periphery of our attention, and in fact moves back and forth between the two."

A few more examples, just for shits and giggles:

The cap of a laundry detergent bottle: it acts as a necessary airtight protector following manufacture, a guard against spills or leaks when storing or transporting the liquid, and also conveniently acts as a measuring cup for detergent, living upside down on the jug and always available when doing laundry. This usage is naturally intuitive: one does not need to think twice about using the cap as a measuring and pouring tool. Consumers need not go out of their way to find a dedicated measuring cup for their detergent, and have a simple tool at their disposal every time they purchase more detergent or do laundry. Additionally, particularly well-designed caps have their screw mechanism on the outside of the cap, allowing excess liquid to drip back into the container without ever leaking outside of the cap or bottle, avoiding the tragedy of dried encrusted detergent. This multipurpose design of caps certainly goes for other bottled liquids, but is especially multi-pronged when observing laundry care products.

The camera indicator light on computers: the bezel of most modern computer monitors houses a webcam, microphone, and a small light that is invisible when not shining, residing behind the glass of the screen. When one is not using the camera, there is no outline of a light, and when the camera is in use, the user may want to confirm that it is truly on. If the camera is hacked, the light will presumably turn on, returning from its dormant invisible state and contextually informing the user that the camera is being used without authorization. Conversely, when someone has just finished using the camera, it is sometimes willed to observe the light turn off, to make sure they are no longer being watched. This tiny light goes beyond calm design - it is not just undistracting, it is invisible until triggered, and once visible, it is still in the periphery of one's attention. In older MacBook models that do not have glass bezels, dozens of lasers shine through tiny holes in the metal bezel, which is an incredible engineering feat and workaround in itself, considering light does not travel through metal otherwise. This doesn't actually have much to do with anything, I really just wanted to share the slightly ridiculous fact that product engineers signed a quarter million dollar exclusivity agreement for manufacturing the camera indicator light in Apple's laptops with a company that specializes in technology that allows for light to be transmitted through metal via lasers.

Alarm setting on smartphones: if a user has set an alarm to go off, an icon will appear in the status bar informing them to this fact. If one is about to go to bed and would like to check if an alarm was already set, they can check the corner of their screen before going into the clock app (not TikTok) to set their alarm. Furthermore, if someone is silencing their phone before an event, they can also double check for the alarm icon, since silencing one's phone does not disable alarms, and avoid disrupting something by accident. The icon is passive, blending into the background of the screen while simulataneouly being accessible at any given moment. This applies to other situations as well, like location data collection and battery status.

Clothespins (Is that how you spell that? It looks weird): a clothespin lives on the clothesline through its entire lifespan. When needed, it is within arm's reach on the same line that the clothes that they will hold in place will hang from. It can slide down the line easily, while staying in place when being used to secure garments. Clothespins do not need to be stored in a box, they can just stay hanging from the clothesline. They are available when needed, already in the exact location they will be used.

The placement of a washing machine in the bathroom, adding a third anecdote to the laundry examples (and the bathroom example): in Germany, and probably other countries, the norm for washer placement is the bathroom, which makes sense from the standpoint of routine. At the end of the day, one will undoubtedly use the bathroom before bed, whether to shower or just brush their teeth. While in the bathroom, one can also undress as they normally would and throw their day clothes right into the washer where they would have ended up sooner or later. The washer essentially also functions as a hamper, making itself useful in more than one way and staying as a passive and mostly unobtrusive fixture in the restroom, only moving itself to the forefront of one's mind once needed to wash clothes.

The divider on the conveyor belt at grocery stores: something unique about the divider is that it is ultimately used to signal a similar message to three different parties: the previous person in line, the next person in line, and the cashier. It is the first person's duty to grab the stick and divide their items from those of the person behind them, which also sometimes acts as a signal that the next person in line can start unloading their cart. Once the divider makes its way down the conveyor, the cashier will put it back, taking it as if it were another product, pushing it into a chain of a few others, and making the next one available. When the divider is needed, it is available for use, and when not needed, it will stay in place and go unnoticed, in line with the principles of calm design. It is not per se taking up space either. The conveyor belt needs to have a narrow open space on both sides in case an item goes slightly over its edge; the divider simply integrates itself in this space, and stays a friendly neighbor with the gum and candy next to it. Tumblr veterans will remember this post about them. (I'm not even a veteran, I've only been on this site for less than two years, although I've seen that specific post float around elsewhere on the internet.)

Finally, the double door lock system: in my home, the entry door has two locks that function slightly differently. The bottom lock can be turned from the inside while still allowing someone to exit and close the door, locking the door and only enabling entry back in with the key to the bottom lock. This is convenient when one is in a hurry, and would like to quickly lock the door and not fumble with the key when outside the door. The top lock is only lockable with a key when on the outside; it is impossible to lock the door inside and then exit, unlike with the bottom lock. This is reliable when one is home, but does not want to be locked out by mistake. For example, when getting home, both locks will be disabled since this was necessary to get in, but when one wants to secure the home again, only the top lock will be turned. To get out, the lock must be disabled, which is not the case for the bottom lock. The top lock is useful when exiting the house temporarily, to go on the porch for instance. When leaving for a longer time, both locks are secured for a safer two-step entry process. The top lock specifically is what constitutes the calm design of the system. When going on the porch or to the backyard, where the home is still being watched and is unlikely to be broken into, the person leaving is guaranteed not to accidentally lock themselves out, which would be the case if using the bottom lock. In order the leave, the lock must be undone, which comprises the intentional and passive design of the mechanism. (In the photo below, which I found online, the scheme appears to be reversed, but functions identically. I'm too lazy to take a photo of my own lock and deal with Tumblr's photo addition bullshit.)

Calm technology has become a significant touchpoint when it comes to designing new products whose creators are interested in differentiating them by way of making them simultaneously helpful and not too overbearing. Mui is a consumer product that has made its calm design a central tenet of its marketing. It can be described as a simplified smart home hub like an Am*zon Echo Show, Google Nest Hub, or Facebook Portal, but contained within a panel of wood that only shows information on a strip of embedded illuminated dots and buttons, a la mesmerizing scrolling LED board at the front of the bus. In a world where screens emit light that interferes with sleep, app icons are brightly colored to encourage clicking, and most of our waking hours are spent staring at pixels whether for work, entertainment, or communication, this product is a refreshing take on smart home technology that could act as a personal assistant that also does not bombard the user with loads of information and graphics. Most things either do not follow the principles of calm design, or they do, but they do not make this into a feature; mui is unique in its advertising of its own calm design as an asset.

While calm, intuitive design exists in many forms everywhere, equally unintuitive and less thoughtful technology also permeates our world and adds burden to our lives, however small. It is not worth expanding upon these examples, as there is no such things as uncalm design, just poor design. This being said, I would like to add onto the kettle example with a personal anecdote.

About a year ago, my parents bought a new, rather fancy electric kettle at Costco. The purchase was a whole ordeal; since we don't have a membership, we took a trip to the warehouse with people we know who do and spent $40 on the device, and have been served well by it since. The kettle has a glass build, a luxury compared to its plastic and metal predecessors. It even has different temperature settings for different types of tea that brew at different temperatures. However, a flaw I have experienced while using it is its "keep warm" feature. After boiling a pot of water, the kettle automatically enables its setting that keeps the water at its high temperature for an hour after initially heating it up. The problem in this design is the lack of intentionality in enabling this function. Immediately after putting the kettle back down on its base, the "keep warm" function turns on, even though in the majority of use cases the user was only heating water for immediate, one-time use. Often, the kettle will keep powering its heating element in vain, just for the sake of this feature. It will turn off once the user puts the kettle down and afterward presses the off button. The issue is the treatment of the setting as a default. The original kettle was calm by nature, but this futuristic model will often waste energy to heat water for an hour that will more often than not be sitting there for a while. Instead, the option to "keep warm" should be opt-in, meaning that by default the kettle should turn off, and only when entertaining guests, for example, when a warm beverage will be served multiple times in a given period, should the function be enabled by the intentional press of the power button. This is a small, if not nonexistent, issue; most people know how to operate the kettle efficiently, but its programming should be made more in line with calm design.

The intuitive design principles of calm technology should be implemented where possible, with the benefits of making life easier, reducing confusion, and allowing for more focus on things that matter more than becoming frustrated with an everyday object.

Sources

[sapphiretitan]

Calm Technology Is Staging a Comeback—Can Good Design Make it Stick?

[misentropy]

calm technology

In 1996, two researchers at Xerox’s famous personal computing labs hailed the imminent arrival of “calm technology.”

“A calm technology will move easily from the periphery of our attention, to the center, and back,” they wrote. They believed inner office blinds, which communicate someone’s availability without drawing undue focus to themselves, were prototypically calm. Recently I have heard the MP3 player—not the smartphone music app, not the mobile-enabled streaming service, but the simple, forever-offline MP3 player—described as calm. I think the old-fashioned wristwatch is pretty calm, too.

Most of our social networks are anything but calm.

“The one complaint about the Internet that I wholeheartedly endorse is that most of these tools have been designed to peck at us like ducks,” said Clive Thompson, an optimistic but incisive Wired writer, a few years ago. “Their business models are built on advertising, and advertising wants as many minutes of your day as possible.”

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