#churn control

[samyupatnana]

African MNO’s Customer Churn Plummets by 8%

The client, a prominent 4G LTE operator in Africa, serves over 250k subscribers. They aspire to enhance customer experience and control churn by migrating to a digital platform that supports real-time billing and the quick launch of innovative services.

The deployment of the Csmart platform has achieved digital convergence, integrating various network elements and services onto a single platform. This has not only simplified system management but also improved system performance and reliability.

8-Percentage-Drop-in-customer-churn-Rate- for-African-MNO-V3 copy (csmart.digital)

[samyupatnana]

African MNO Achieves 8% Drop in Customer Attrition

The client, a prominent 4G LTE operator in Africa, serves over 250k subscribers. They aspire to enhance customer experience and control churn by migrating to a digital platform that supports real-time billing and the quick launch of innovative services.

The transition from multiple legacy platforms to the Csmart platform was seamless, ensuring no impact on Business Support Systems (BSS). This smooth migration has been a key achievement in our digital transformation journey. It has not only reduced operational complexities but also improved system performance and reliability.

8-Percentage-Drop-in-customer-churn-Rate- for-African-MNO-V3 copy (csmart.digital)