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Agree 👍 or Disagree 👎: Customer Success will continue to evolve from a churn buster to an earn booster role. 71% of CS practitioners believe that CS will be seen as a revenue-generating asset versus a churn-preventing cost center in the future, according to our annual Global Customer Success - Intelligence & Automation survey. Let us know what you think below: 👍 or 👎 Get the full report here: https://www.smartkarrot.com/customer-success-survey-2022/
Need to hire a new CSM? Then don’t just hire ‘another.’ Hire with purpose. Our CEO, Prithwi Dasgupta, said, “Don’t make a generic hire; instead, focus on the outcome and goal of that role and hire someone who fits it.” You’re not just filling a role; you have a goal to be met, so make sure your new hire can help you and your team reach it.
When hiring for your next customer success role, you won't have a talent shortage problem but a finding the best-fit one. So, what should you do? Start with the end goal in mind. Don't post a job listing without knowing what you want from it. Instead, start with a strategy—a goal you want to achieve with your new role. And hire someone who fits the bill.
Ready to help your company see customer success as a company-wide initiative? Then you need to set a foundation of a customer-focused culture. Check out our article below on everything you need to know about building a customer-focused culture: https://www.smartkarrot.com/resources/blog/customer-focus/ Thoughts?
Whether you need buy-in for your latest customer success strategy or want to share your vision for next year, there's one thing you need to do before you move forward with your plans... And that's to present to the board of directors. If you've never presented to them before or you feel your last presentation could have been better, we have what you need! Check out our blog on how CCOs can present to the board below! https://www.smartkarrot.com/resources/blog/a-ccos-guide-on-presenting-to-the-board-of-directors/
Agree 👍 or Disagree 👎: Smart Intelligence and automation will be critical in scaling customer success in the coming years. 75% of CS practitioners believe that smart [customer, business, etc.] intelligence will be key to taking CS to the next level, according to our annual Global Customer Success Survey - Intelligence & Automation survey. Let us know what you think below: 👍 or 👎 Get the full report here: https://www.smartkarrot.com/customer-success-survey-2022/
We asked 700 CS practitioners how important actionable customer intelligence (CI) was to them. And here are the results... A whopping 88% said that actionable CI is critical to their CS program. We agree; without it, you won't have the information necessary to help your customers proactively or when's the right time to discuss expansion. What do you think? Is it possible to help your customers without it? Get the full report here: https://www.smartkarrot.com/customer-success-survey-2022/
As a CS leader, you have to make decisions every day. All day. And sometimes, you're not sure you made the right call. But what if you could make more data-driven decisions in less time and stress? You can. With decision intelligence. Find out what it is and how you and your business can benefit from it here: https://www.smartkarrot.com/resources/blog/decision-intelligence/
