Cupcake Problems No. I don't even know
So I went in to the cupcake job tonight, and the midshifter was worried about a customer and asked what she should do:
So while she stepped out, the morningshifter (who is still pretty new) had a customer who wanted to buy six cupcakes as a part of our buy 3, get 1 free special - so ideally this customer would pay for six, and get two free. Cool, fine whatever.
For whatever reason, at some point in the interaction there was some confusion and the transaction ended with the customer leaving with three cupcakes.
(As an aside, I would like to point out that we have boxes that hold 4, 6 or 12. Personally I feel like it’s pretty easy to look at a 4-count box and tell it’s not 8 but whatever - some people don’t do spacial awareness that’s fine)
So this customer calls several hours later this afternoon, in an airport, another state away, to complain that she did not get 8 cupcakes. The midshifter pulled up the transaction, and saw that only three cupcakes were purchased and paid for, and that is all this customer had.
So okay - a mistake happened, but nobody was over/under charged, and the customer has the items that WERE paid for. They’ve left town. They’re not coming back. Cool.
So this customer wants to know how the shop, in another state, is going to compensate them.
Quote “So how are you going to make it up to me.”
Midshifter (rightly so) reasonably pointed out that since there was nothing to refund, she couldn’t really do anything.
Apparently this really set the customer off. They were very upset that the morningshifter was not disciplined or reprimanded and said they would call back again.
The customer did in fact call back again, several states away at a different airport.
They wanted to check back and find out if the morningshifter had been disciplined and if anything was going to be done to “make it right” for them.
………
I just. What.
I mean - they spent 11$+change on three cupcakes. And yeah, that wasn’t the intended result of their transaction. Yes, they should have received a free cupcake. Cool. It’s a fucking cupcake from a chain store though. This isn’t exactly a knickknack you put up on the mantel to gather dust. It’s just a snack food.
But they are so bent out of shape about it that they feel like it’s totally okay to demand some sort of punishment or compensation (ideally for them, BOTH), when they don’t even live in town. They were just visiting.
Just.
Just let it go you fucking asshole, holy fuck.