Sep 1, 2016
Is your name Veruca?
Me, via email: Hi! Thanks for your order. Unfortunately your credit card number is invalid. Please give us a call to sort this out so we can ship it.
Customer: ...
(The next afternoon)
Customer, via email: Okay hi, yes the card should work now, please try again.
Me: Yes, thanks, works fine! This will ship tomorrow.
Customer: Why can't it ship today?
Me: It's too late in the day for fulfillment team to get the order packed and shipped.
Customer: Well you're going to need to upgrade the shipping then.
Me: Sure! That'll be an additional $XX.XX.
Customer: Why do I have to pay that? You've already delayed it an extra two days!
Me: ☹️