#customer frustration

[anandnataraj]

The Day KYC Made Me Feel Like a Stranger to My Own Money

Two days back, I went to do something very simple. KYC. Along with that, I had to reactivate a dormant bank account. Sounds routine, right? But it didn’t feel routine. My First Bank Account This Bank of Baroda account…It wasn’t just an account. It was my first account. I must have been 8 or 9 years old.I still remember starting a small RD (recurring deposit). Back then, going to the bank…

[madhukumarc]

Customer Frustration Impact on Businesses:

[touchaheartnews]

Mob Vandalizes Telecom Office in Festac Town Amid SIM Blockade

On a scorching afternoon in Festac Town, Lagos, an uproarious scene unfolded at a major telecommunications office. The incident, now widely referred to as the “SIM Blockade,” involved a mob of frustrated locals who took their grievances to the streets, culminating in a significant act of vandalism against the telecom office. The root of this chaos was a recent policy change that left countless…

Mob Vandalizes Telecom Office in Festac Town Amid SIM Blockade

[hyken]

Your goal should be to reduce customer friction: so ask yourself, “Am I guilty of any of these?”