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The Teleperformance Customer Experience Lab gives your business an edge through the use of hard data and research. Contact our CX Lab today!
Teleperformance Customer Experience Lab India closely examines the impact of customer service on customers’ behaviours and perceptions. By leveraging customer experience, we deliver the right omnichannel strategy to gain an in-depth understanding of what customers want.
Teleperformance is a leading global outsourcing company specializing in customer relations management, providing a unique service experience.
Teleperformance Customer Experience Lab is a groundbreaking center devoted to researching global trends on customer interactions. Through CX Lab, companies know how customers want to interact with them, depending on industry, generation, channel, or country.
CX Lab - Today, businesses need to have a deep understanding of the world in which they operate The presence of disruptive companies, changing regulation, the advent of new communication channels and the rise of digital generations are challenging the way business is done.
CX Lab is a customer experience consultancy. Custom customer experience market research reports available from Praxidia Knowledge Services provide essential global insights into customer behaviour and preferences. The CX Lab reports findings can be used to guide or underpin digital transformation strategy to benefit clients.
Transforming the Enterprise through Innovative Customer Experiences
... brought to you by IBM Services and Research
CTO Telecom Research Paul Bloom
GBS Digital Front Office Leader Peter Korsten
March 14. Last week, IBM CEO Ginni Rometty announced the company’s vision for what will differentiate enterprises from their competitors in the new “Era of Smart.” One of the major shifts she described is that in order to create value, organizations need to serve their customers not as a mass audience, but as individuals with personalized needs.
As the proliferation of mobile and social technologies continue to change the way we create, consume and share information, CEOs, CMOs and heads of sales are recognizing the data generated from these same applications can help them transform their organizations and interactions with their customers.
