Jan 15, 2024
Busy doing the wrong things
Busy doing the wrong things: The Post Office governance systems were missing in action during the scandal because the Board and the government were obsessed with ‘breaking even by 2020’. New post.
This is Part 2 of a two part post on the UK’s Post Office scandal. In Part 1, I described the mindset that made the organisation behave as badly as it did. In this part, I discuss why governance didn’t work. When the Post Office Horizon scandal starts in 1999, with the roll-out of the computer system by Fujitsu to Post Office branches, the Post Office is a division of the Royal Mail, which at…
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