Can you described where you worked? Like what kind of tea shop? (You obviously don't have to give away a name XD). I would love to work with tea tbh
Oh man, depending on what sort of tea shop you work at it can be a calm experience... or it can be very hectic. I was at a pretty hectic and busy shop!
I worked at a Taiwanese style specialty tea shop that has three local locations in my town, two in regular malls and one in the local Chinatown, and I worked at all of them through the years, but mainly the Homebase Chinatown location because of my extra managerial tasks, like processing online orders and replying to customer complaints and inquiries etc.
We sold loose leaf teas and various tea-related products, pots, cups, storage tins etc. both in traditional styles and modern products like tea brewing canteens.
And we also had a bubble tea bar inside. where we made various different warm and iced teas that could have various add-ons added into the drink. Such as tapioca pearls (boba), coconut jelly, coffee jelly, grass jelly as well as different foams. We could also sell a takeaway cup of any of the loose leaf teas we carried if people wanted to try a tea before buying a full box.
The bubble tea bar was what made the shop so hectic, since it was the most popular bubble tea shop in town and at times we would have as many as fifty orders to make with only two people working. You either learnt to make good tea fast, or you couldn’t cut it. I, after a few early breakdowns, became very good at it, to the point that I had customers who would only get tea if I was the one making it, and told me as much. Because no matter how busy it got, I never sacrificed quality.
Anyone working there had to be trained to know about all the different loose leaf teas, how they tasted, any health benefits, if they had caffeine or not, how to brew them correctly etc, as well as being trained to make all the bubble teas on the menu. As the manager, it was my job to train and test other staff on this information to make sure they could answer customer’s questions. Since I knew more than the training manual, I would often give them additional context to try and help them actually understand, rather than have them just repeat the information by rote.
We were also trained to pack tea, since we would get it in bulk and then need to measure it out and repackage it into the correct quantities under our label. Only trusted employees were allowed to do this task since it required accuracy and good hygiene and an understanding of how to use the sealing machine correctly. (I hated every second I had to pack matcha, the powder gets everywhere no matter how careful you are, to the point where if you blow your nose later in the day, the result would be cartoonishly green.)
We would also host traditional Chinese tea ceremonies after hours, both for private groups and also for some local high schools, who would bring their Chinese language class students to experience the cultural aspects. We would divide larger groups in two and my boss would handle the main ceremony, while I would take the other half and teach them specifically about the Chinese black, green, white and herbal teas, and how they’ve been prepared and how they’ve been used in traditional medicine. As well as preparing a blooming tea for them to view and sample.
It was hard work, but for the most part I did enjoy it. Probably because I really did care about tea.
*Edit: I also did the graphic design work for the shop, since I had experience with the programs needed, so I would design posters, labels for new teas and online content for the facebook as well. But I was unique in that particular role at the shop.