A good, a wise and a sensible person who should have some extraordinary skills, plus have an approach and a concept to quality within a business that has made a long-lasting impact. Here a few gurus that are described by their extraordinary qualities which they have to do, and continue to do, even after their death.
Dr. W EDWARDS DEMING (October 14, 1900 – December 20, 1993)
He was the United States engineer, statistician, professor, writer, lecturer, and consultant in management. Deming made a lot of effort and responsibilities for management and trusts that management is responsible for their quality issues both individually and corporately.
Deming was a prominent personality in the United States for its 14 points (Out of the Crisis by W. Edwards Deming Preface) and his thinking system was called a “profound knowledge system”. In addition, 14 items were developed with the broad philosophy of administration, implemented in every business model:
Create constancy by which they improve the quality of their product and services.
Adopt a new quality management philosophy.
Cease dependence on mass inspection to attain quality.
End the practice of endowing business on the basis of price
Find problems and resolve them. It is management’s job to work continually in the organization
Institute modern workplace training methods
Adopt and introduce leadership quality
Break down hurdles between sectors
Eliminate numerical strategies, posters and workforce slogans
Eliminate work standards that prescribe numerical quotas
Remove hurdles that lie between the hourly worker and their right to pride of workmanship
Institute a vigorous programed of education and self-improvement for everyone
Create a top management structure that pushes the above points every day.
Deming greatly helped to focus on the responsibility of the total quality management and promoted the Plan, Do, Check, Act acronyms as PDCA cycle, which is also known as the “Deming Cycle”.
Plan: what is our first responsibility?
Act as a leader to find and resolve problems or improve performance
It is the best methodology that brings a new idea to constantly improve performance, thus reducing the differences between the wants of the consumers and the process performance. The above cycle is all about learning and ongoing improvement what works and what does not in an organized way; and this cycle repeat, after completing one cycle it starts again.
Thomas J. "Tom" Peters (born November 7, 1942)
Tom Peter is an American writer on corporate management. Tom Peter was famous for being at the heart of the quality method of development that ignored "leadership management." Tom introduces the new role which is founded on "Managing through walking" (MBWA). The three principal areas in the A Passion for Excellence (co-authorized with Austin, 1985) is to enable the leaders to maintain strong links with their customers, innovation, and people. He believes that there are at least three major activities:
After successful research in American organizations, he found out that any wise organizational approach included seven variables known as the McKinsey 7-S Framework, and treated them as depending. These variables open up thinking about the hard elements and soft elements of a business:
Hard Elements Soft Elements
To run a successful organization these 7S Model should be in mind that if any element will be missing that influence on all others and also impact on performance.
PHILIP B. CROSBY (June 18, 1926 – August 18, 2001)
In 1979 Philip B. Crosby added an idea of' Quality is Free' that states that improvement in quality can be achieved with savings from improvement increased revenues and improved competitive advantage. The goal of the quality program was recognized as "zero defects" in order to remove all defects and not to reduce defects to an acceptable level of quality.
There are many other "gurus" whose ideas and philosophies fill entire books and are important for quality management. Edwards Deming and Tom Peter are included in this study. They worked a lot on quality management.