Jun 23, 2023
Personal Independence Payment news article about phone waiting times
Waiting-times faced by disabled people trying to use a benefit enquiry line are even higher than previously thought, the Department for Work
Honestly, is anyone who has gone through the PIP process surprised?
You need a full working day to be able to ring, finally get through, explain your reasons for calling, to have to spend the following day doing the exact same because the handler was unable to help.
Then you'll spend the rest of the week recovering, because you're chronically ill, phone calls make your symptoms worse, you're hard of hearing too, but can only use the phone to access PIP, so it's a lot of shouting frustration from both sides.
It's completely broken.