#erm strategy

[techguru2010]

Will BYOD and cloud computing lead to the end of IT as a distinct business function, with technical expertise simply diffused into other business departments? In more than 60% of enterprises adopting cloud computing, business units are choosing, managing and funding their own cloud solutions. Still, it's interesting that most of the "threats" to IT as a distinct discipline end up reinforcing its importance.

[techguru2010]

To make it easier and faster for busy nurses and hospital staff to request IT services, and resolve technical issues more quickly, CareTech Solutions began implementing an enterprise request management (ERM) strategy. Handling close to 250,000 service requests through its online service request portal in 2013, CareTech saw impressive costs savings and productivity gains.