Prompt 2 (Extended): You have now seen the Mercedes-Benz arena and museum, the bmw motorcycle factory, and the VW Autostadt. How are these various locations similar in terms of stakeholder engagement? In what ways are they different? As a tourist viewing these locations (rather than as a fan/customer), which was more effective in terms of creating a compelling experience for you? Think about the Remshaw reading as you answer, and include specific examples.
German automotive engineering is something the Germans boast to the rest of the world. They have a deep national pride in terms of the ability to create and market their engineering marvels all across the world. The main three German automotive companies are VW, Mercedes, and BMW. Each company has undergone measures to market and promote their companies ideas to the rest of the world. By allowing groups to come, tour, and learn about their organization's principles and products they are spreading their name across more cultures and possibly expanding their customer market.
The first place we visited was the Mercedes-Benz museum and Arena in Stuttgart. The museum walked the viewer through the evolution of the automotive industry and promoted Mercedes as the driving force towards future innovation in automotive engineering. They started with one of the first motors, motor carriage, and motor cars. As the viewer walked down the different floors the cars became more advanced and the company's principles were clearly seen. Mercedes cares about being the car of the future. They have invested a fortune in a facility which promotes the evolution of the car that ends with their newest zero-emission models. Many of the exhibits focused on ow Mercedes-Benz was "first" in terms of performance, design for safety, and technology. They want their customers to be proud to drive a Mercedes. They had a whole exhibit on notable owners of Mercedes cars. These included a popemobile, Princess Diana's car, and many other political figures who chose to drive in a Mercedes. It is also seen as the car of the ambassador as their sleek boxy luxurious design is commonly seen carrying prime ministers and presidents. All of this was advertised in the Mercedes-Benz museum to promote a sense of community and pride with their customers. They want their customers to see their car as a leading piece of automotive technology. Furthermore, the Mercedes-Benz arena also promoted a similar sense of community and pride. This was portrayed with their most dedicated fan section. They installed movable seats to allow their most passionate fans to cheer for their team in the manner that they want. Clearly, community as well as being the forefront of automotive innovation is what is most important to Mercedes-Benz.
On the other hand, we experienced BMW's company culture when we visited the BMW motorcycle manufacturing plant. BMW is not known for designing the most technologically advanced cars. They are also not known for having the most sense of community. Their culture revolves around the driver's experience. Part of having fun cars to drive is the means to manufacture them. The tour guide commonly discussed the different quality checks they had during their manufacturing process. He mentioned how tight their 5-micron tolerance was as well. All of this paired with known automotive technology in their 4 and 6 cylinder engine gives a pure driving experience. They could implement hybrid technology or install more innovative engined. THey choose not to in order to preserve the ride quality. This was confirmed through their production of classic style bikes. The boxer engine is nowhere near as advanced or efficient as modern engine technology and they still choose to use it. The same can be said for their use of old chassis designs, tires, brakes, and suspension. They know this will appeal to the drivers who are looking for this authentic driving experience. When we watched the final test process we were able to watch the technician ride the bike and test it himself. Their reasoning was to make sure the bike felt a certain way as it drove. It would be more efficient to simply automate the process, but, they chose to keep it human.
VW promotes a different culture than BMW and Mercedes-Benz as well. Ironically enough, their companies focus is on being environmentally friendly with an emphasis on user accessibility. Mercedes and BMW brag about their luxury status and VW likes to see itself as a car for the people. Their name reflects this as they are Volkswagen or peoples car. They offer one of the broadest ranges of cars spending from the Lamborghini Aventador, Bugatti Veyron, Audi R8 V10, Seat, Skoda, all the way down to their affordable small hatchbacks like the up!. The Autostadt is essentially a way for them to promote their ideas through entertaining their audience. They have many games which deal with one's carbon footprint. They have games which require the user to reduce CO2 emissions or play the stock market. They have an entire garden to make the user feel at home and comfortable while being surrounded by different automotive technology displays. They have a children's section to promote the importance of family in a car as well as various ways for adults to have fun in the number of exhibits. The entire campus gives the guests a sense of community. It makes one feel like driving a VW is an environmentally sound decision which will promote the further production of cars for the people. They may not boast about being the first to offer a feature of having the most authentic driving experience, but they will advertise their environmental consciousness and emphasis on family life.
The three locations are similar in terms of stakeholder engagement because they all appeal to different senses that we have. VW appeals to our desire to give back or be ethically sound. BMW appeals to our desire to be a kid again and have fun simply driving. Mercedes appeals to our curiosity and the paths of the future in the ever-changing world of automotive engineering. I would argue that VW does the best job or compiling an effective argument. Their Autostadt genuinely makes me want to drive one of their cars. It makes me believe that buying a VW is an ethical decision that will pay off in the long run. As a car enthusiast, I want to own a BMW bike for a fun perspective, however, VW's entire experience is much more effective. Mercedes was interesting from an appreciation standpoint however simply reading about them and their cars lacked the hands-on personal touch that VW had and therefore was a less compelling experience.