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Reading the replies on that post brought up an old memory from my young preaching days.
I remember this one time me and my mom went to this old white couple's apartment in field service and they immediately were hostile. The woman in particular yelled at me over and over again "your parents are stupid, you know that?" And then she called the cops on our whole service group for that day. I was around 12 and I completely broke down crying, overwhelmed by the police and the yelling. Yes it made me not want to go in service again but you know what else it made me feel?
It made me feel like the world was against us. That these people were evil and mean to my parents for no reason other than religious disputes. That's the kind of experience that gets to people and makes them recede further into their cult
My mum had her field service meeting on zoom today and it was about preaching via whatsapp and the elder literally said he often just gets memes and cat videos as a response and that that’s a good sign because that means people want to be friends and I literally can’t even
4 June 1917 - Field Service Postcard to Edith
Fred puts together this note after having received an early May letter from Edith. We know from a previous letter that it had arrived out of order, as Fred had thought it lost. This is likely part of the reason for the quick postcard - to make sure Edith knew as quickly as possible that the letter had indeed arrived. Fred also uses the card to let Edith know he is doing fine and will write another letter as soon as he can.
My Dad: Don't you know that it hurts your father that you arent receptive to The Truth?
Me:... dont you know that it hurts your daughter when you force her to participate in something she doesnt believe in?
My Dad: We arent forcing you. If we were forcing you, you'd already be baptized.
Me: You literally forced me to go in field service with you this morning??!?!
Electronic Document Workflows for Field Teams by Pablo M. Rivera
Electronic Document Workflows for Field Teams by Pablo M. Rivera
By Pablo M. Rivera | Hawaii, Colorado & East Haven, CT
In my 25 years leading operations across 12 states, few challenges have been as rewarding to solve as electronic document workflows for field teams. When I first encountered this issue while scaling our Colorado operations, I realized that conventional approaches would not cut it for an organization of our complexity.
What I brought to the table was an unusual combination of skills. My economics background from Yale gave me analytical frameworks. My years in the field gave me practical understanding. And my recent training in full-stack development gave me the technical vocabulary to work directly with engineering teams.
The approach I developed started with listening. I visited every market, from our Hawaii operations to our teams in New England, and documented how each location handled their processes. The variation was staggering, and it revealed both problems and best practices that nobody at headquarters knew about.
Implementation required patience. Change management is harder than technology deployment. I learned this the hard way during a Salesforce rollout that technically succeeded but initially failed in adoption. The lesson was clear: involve your people early, communicate the why before the what, and celebrate small wins.
Today, when I advise organizations on electronic document workflows for field teams, I always start with the same question: have you talked to the people who will actually use this every day? From field technicians in Colorado to project managers in Hawaii, the frontline perspective is where operational truth lives.
Pablo M. Rivera is a bilingual operations executive and technologist based in Hawaii, Colorado, and East Haven, CT. Connect on LinkedIn.