I sent out an email about the last batch of pre-orders a few days ago. Please be sure to look out for that in your inbox since it’s asking to check if your address is up to date.
This will be the last batch of orders going out before the store reopens again. All other packages aside from this last batch have been shipped out. If you don’t receive a tracking number within the next few days, please shoot me an email at [email protected] along with your order number.
I bring you a quick update on the status of pre-order charms today! Read the first update here if you haven’t already.
Unfortunately, they are still in production. The reason for this delay was a handful of new designs were added to the re-order.
I expect them to arrive the first week of August but they may arrive the week after that. However, I have events for the next 3 weeks (Kuroneko Con, Anime Revolution, and Otakon). I will try my best to ship out as many orders as I can in between those dates, assuming they arrive during that time. Because of this, there is a chance that they won’t ship until the week of the 15th.
The offer for refunds on these orders are still up! Please send an email to [email protected] along with your order number if you would like a refund. If you have any questions regarding this issue, please send an email to the above address as well.
Thank you so much for all of your patience up until now!
My twitter has been stuck in limbo for about 2 weeks now. Will I ever get it back? Who knows.
I’m sorry if anyone has tweeted at me and just haven’t gotten a reply back. My twitter account was flagged when I was in California and I haven’t been able to retrieve it. Twitter support has been most unhelpful.
This is long overdue and I cannot apologize enough for not making this post earlier.
This is a notice for everyone who has order a pre-order item within the past two months or so and any future orders. The items affected include all of the Fire Emblem Fates charms (2/3), Haikyuu!! Donut and Linking (2) charms, JJBA4 & Jonathan charms, Phoenix Wright, Love Live charms, and Osomatsu charms.
There is a tldr; at the bottom if you don’t feel like reading the entire thing :”)
There were a few unannounced difficulties with the pre-order items.There was a slight delay in production when they were first ordered but that took a week to take care off and they ended up arriving mid-May instead of the expected late-April to early-May arrival.
However, the biggest issue was that the package with the order never arrived--rather that I never received it.
It was a few days after it’s supposed arrival that I finally started panicking. It turns out it was shipped to a neighbor’s and they left me a voicemail about setting up a day and time for pickup. However, I had difficulties getting in contact with them through the phone number they left with their message and I eventually just went over to their place to see about picking up the package. However, by then, it’d been a couple days. I regret not going over immediately after I heard the voicemail but I wasn’t sure if it would’ve been rude to just show up at their doorstep when they asked me to setup a meet..
I found out that they had left it on their doorstep instead of taking it inside (which you would assume someone would do if they asked you to schedule a pickup!!..). I contacted the shipping company to see if there was anything they could do but they weren’t the least helpful with the situation, which was expected. I also tried to contact the neighbors again at their doorstep and through a call but again, no luck there.
So with that, I have concluded that the package was stolen and lost forever.
I have contacted my supplier to re-order the entire order and hope to get that sorted out by the end of the week. It will take about two weeks for them to arrive but unfortunately, I will be going out of state at the end of the month. As a result, I won’t be able to ship them until I get back mid-July.
If you would like a refund for those items, please contact me at [email protected]. Be sure to remember and attach your order number in your email as well (in the subject line is preferred). If you have any further questions about your order or the situation, don’t hesitate to ask.
tldr; There was a delay with production and when the package arrived, it arrived at a neighbor’s house instead of my own. They left it outside and it got stolen. I’ve re-ordered the entire order of charms and they are set to arrive in July. If you would like a refund, please contact me at [email protected] with your order number.
With that said, all orders WITHOUT any of the above affected pre-order items will be shipping out tomorrow. Thank you so much for your patience up until now!
Anyone who ordered a standee should’ve gotten an email about their orders shipping today with a tracking number. They have been dropped off at the post office and should arrive within 3-5 days if in the US.
For those outside of the US, it should take around a week or two to arrive and upwards of 12 weeks. I’ve never heard of it taking longer than a month or two but just keep in mind that sometimes it can take that long (unfortunately).
I think a little apology is also in order for the unannounced delays of the standees.
They ended up shipping about 2~3 weeks after the estimated arrival. The manufacturer’s shipped my order at the end of January and they arrived early February.
I should’ve been able to ship them soon after they arrived but I realized that I hadn’t drawn any of the bonuses that I wanted to include with all the pre-orders. So I took the next week and a half or so to do that whilst juggling an important Asian holiday (huzzah happy late New Years to those that celebrate it) and a small con in between.
I should’ve made an announcement earlier and I apologize for that.
With that said, all of the orders SHOULD have been shipped out today. If, for whatever reason, you did not receive an email about your order being shipped, please contact me! I’ll try to get that sorted out for you.
ALSO, if you ever need to contact me, the easiest way to do so is through Twitter. I have a personal twitter (@nawgisa) and one for store related updates (@pansoup) which I will admit I don’t update as often as I should, so I would recommend @nawgisa in most situations.
For store related things, I do recommend emailing me with your Qs and whatnot but sometimes that may not be the best way. There’s nothing stopping you from sending me a message on twitter about it though so feel free :-)! Ask box is open on here as well but that’s not always the best way tbh.
TLDR; Excuses suck but standees arrived late, I forgot to draw all of my pre-order bonuses, and orders have finally shipped!
Moving my store from drops.storenvy.com to aster.tictail.com! Please update your bookmarks or whatever you guys do with URLs.
All un-shipped orders (those with preorder items, etc) will still be shipped out! I won’t be able to do so until mid-January however. I’m sorry for the inconvenience!
