#guest feedback

[hoteltechnology]

Guest feedback and hotel reviews are extremely important to hotels. So, you must learn how to utilize the feedback to improve guest experien

[hoteltechnology]

Heda by BOTSHOT is an insightful feedback management system that empowers you to know and satisfy your guests better. 

[swostihotelsodisha]

[travelsiteindia-blog]

India Tour From Unites States | Golden Triangle Tour | Delhi Agra Jaipur Jodhpur & Udaipur

From Unites States To India | Golden Triangle Tour | Delhi Agra Jaipur Jodhpur Udaipur

A Guest of Travelsite India from United States travelled alone and has explored the iconic cities of Golden Triangle that is Delhi, Agra & Jaipur with some amazing cities of Rajasthan (Land of Kings) i.e. Jodhpur and Udaipur.

Listen to the words of Appreciations by the fantastic guest of Travelsite India and see how much he enjoyed his trip to Golden Triangle and Rajasthan from the other corner of the world - United States.

If you want to enjoy the way he did, then Travelsite India is just a click away. you can connect with us via following ways:

Whatsapp - [phone] Email - [email protected] Websiite - www.travelsiteindia.com

So, what are you waiting for.. just say "hi"

[rategain-blog]

Technology has ingrained in humans to an extent that it seems almost inseparable and the cohesiveness keeps getting better day by day. It has established a robust and reliable network of devices, which keep humans webbed into an ecosystem offering a myriad of ways to connect like voice calls.

Technology has ingrained in humans to an extent that it seems almost inseparable and the cohesiveness keeps getting better day by day. It has established a robust and reliable network of devices, which keep humans webbed into an ecosystem offering a myriad of ways to connect like voice calls, video calls, SMS and the coolest one being chat. Chatbots have evolved as the most convenient and cheapest way to connect in real time. Unlike voice calls, chatbots allow you to respond to a message as per your convenience. WhatsApp the numero uno chat platform has already crossed 600 MN users worldwide and is still counting. Since Facebook has made messenger mandatory, brands can reach far more customers and prospects through chat than ever before.

Big Hotel chains like Hyatt and Starwood have already on-boarded Facebook messenger as their customer service channel. Hyatt has been the forerunner in utilizing social channels like Facebook, Instagram, YouTube, Pinterest and Twitter to reach their customers and Messenger is the latest addition to the suite.

“The addition of Messenger to our around-the-clock social care efforts was a no-brainer. It’s just one more channel in which we get to have meaningful conversations with guests and help them to be their best, on the road and right away,” said Dan Moriarty, director of the digital strategy and activation for Hyatt.

However, having a human chat representative round the clock can burn a hole in the hotel revenue (GOPPAR, RevPAR, and ADR) of the hotel, especially when the volume of visitors are not enough to justify the cost involved. To alleviate this issue, hotels are now resorting to Chat Bots that simulate a human-like conversation with a guest and serve relevant information to the guest. There are several advantages of chatbots over human customer representative. First and foremost, they can work round the clock without getting tired and can handle as many visitors at a time and in your preferred language. Secondly, the costs involved are either one time or very nominal as compared to hiring a full-time human workforce.

The chatbots are certain to record and collect much more information about both the customer and the prospect than otherwise. A personal assistant who has been available right through the entire journey of the customer travel cycle precisely from the time he was searching for a hotel, during his stay and post-visit is expected to collect tons of information regarding guest feedback choices and preferences of the customer. With a personal assistant, although virtually in place, customers would share even their slightest of complaints with the chatbot in real time and create a comprehensive log of a customer’s experience during the stay. This will undoubtedly foster continuous improvement in the services of the hotel, thereby creating more value for the customers and making RevPar Management effective for hotels.

Chat messengers virtually dissolve the need to establish an actual connection with the brand as customers can directly send a message to the brand without having to cross multiple layers of IVR. Secondly, there is far more information that can be shared over chat, unlike voice calls. For e.g. links to book hotel’s properties online, menus, share PDF catalogs, pictures, Google Maps, etc. that is not possible in any other real-time communication channel. It is unarguable that chatbots will evolve with time and would be able to build patterns using customer search data and offer even more personalized and precise results. We can foresee a time when chatbots will almost eliminate or minimize the need for human intervention and more and more business will start migrating their support centers to chatbots.

Chatbots are here to stay; and enabling hotels to reduce response time to customer queries immensely, thus forging a sense of satisfaction and trust among the customers for your property. No doubt, customer satisfaction ultimately results in increased room bookings, especially direct bookings since loyal customers bypass OTAs to book directly. Hotels save shelling out hefty commissions to the OTAs.

Originally published at www.sooperarticles.com on June 17, 2017.

[hotelroyalhoian]

A gorgeous and lovely note from our guests Dean and Tina. This is what we are striving everyday for!

[restaurantmoneymakers]

THE BENEFITS OF SOCIAL MEDIA

THE BENEFITS OF SOCIAL MEDIA

Getting as much exposure as possible is mandatory if you want to take your business to the next level, and social media definitely allows you to access some amazing results in the long run thanks to this. Here we have created a list with some of the major benefits that you can obtain from social media!

 You can learn about the audience

With social media it will be a lot easier for you to…

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[ezeetech]

eZee iFeedback - Online Feedback System

eZee iFeedback is a digital guest feedback system for hoteliers and restaurateur which helps them track valuable insights of their guest’s and customer's experience.  

                             Guest feedback is beneficial in building a stronger customer relations and improve overall operations. The guest feedback system gives hospitality businesses complete freedom with easy paperless feedback without having to worry about collecting the any physical forms from the customers.

eZee iFeedback customers can offer feedback at their own convenience on traditional desktops and laptops, tablets or smart phones. The highly customizable application gives an extra edge to the feedback collecting process and helps improve overall service.

Features:

Customizable Surveys

Multilingual Feedback

Reports & Analytics

Instant Alert via Email & SMS

Social Media Integration

For more information, visit eZee iFeedback.