Apr 8, 2015
When I check-in guests...they all get a similar spiel: “The parking pass goes on the dashboard of your vehicle, if you follow the building around to the back to park, there will be an elevator entrance to get to your room which is on the [front/back insert floor]. Your internet access code is right here [points to highlighted code] on your key packet.” Guest calls down 5 minutes later: “Where’s the access code for the internet?” The code is on the envelope with your room keys in it. “Oh, I don’t know where it went” How the hell did you lose it in 5 minutes?