The Authentic Branding Model
We used to say: „A brand is what people say about you.“
Then it sounded more like: „A brand is what google says about you.“ The abundance of digital data and possibilities added a new angle on the behavior of companies.
Today, it takes real effort to only tell some parts of the truth to your audience. Or neglect the not so swanky spots of your company. People will know. And will talk about it. You can‘t make things look better than they are. You can‘t promise something you don‘t deliver later. Not anymore. Welcome to today.
NO MORE HALF TRUTHS, FINALLY.
Sure, this isn‘t something new. But amazingly there are still plenty of companies acting as if Yelp, Google and Facebook and the whole digital word of mouth world doesn‘t exist. Which made me think about the concept of brand loyality.
Theoretically - this is the vivid and evermoving circle people experience with people, companies, products and services:
We evaluate our experiences based on the prior expectations which are nothing less than the subjective ideal of each person plus what you‘ve promised in your communications earlier on.
You obviously can't change each persons individual conceptions of the desireable. But you can use the power of your area of influence. The closer the broadcasted cultural values come along with the communicated story the more credible and impactful any experience with your company will be. And the more touchpoints of such people have, the stronger and clearer their awareness of the brand becomes.
The full power of authentic branding emerges when we start seeing brands as personalities who‘s „HOW THINGS ARE DONE AROUND HERE“ behavior broadcasts its values „who we are right now“ and who's „WHAT DO WE LIKE TO TELL ABOUT OURSELVES“ messages show the aspirations of „who do want to be“.
The more congruent behavior and messages, the video and the audio, the walk and the talk are - the stronger the brand becomes. Along this way I see four stages of authentic brands:
#1 SUPERBRAND is ideal, and impossible. The desired status to be at.
#2 WALLFLOWER are very shy, but trusted companies. Those are meant for something bigger. Sometimes called undiscovered. understatement. But please, can you tell someone? There is no value in a "best kept secret" until you play the game of keeping secrets and letting others know you know something they don't know.
Like Coffeeshops or Small Businesses without even businesscards or a website. But more than 400 likes on Facebook. People like these place sbecause it is underneath the digital radar. The music might be a good mood mixture in the range of Dirty Dancings „Stay just a little bit longer“ and Bill Withers „Ain‘t no sunshine“. And all between back to Elvis. Places that need to be experienced from the inside out. The UNBRANDED side of the spectrum.
#3 JEKYLL AND HYDE brands are wasting money. They tell a huge story in all media channels, think about new ways to communicate and have huge budgets with little impact. Their culture exists in a paralell universe. Just imagine the credibilty impact they could create if merging the communication with their culture and creating the future together. You simply can't buy wows.
#4 POTEMKIN BUBBLE – Basically these are not brands at all. Its bubbles. They exists only on the outside. Ridiculously over-marketed, OVERBRANDED. These fancy shiny chocolate packagings who don‘t care about the cow‘s life or doesn‘t say a word about the cacoa plant farmer. The Nineties way of selling side of the spectrum. The one very basic recommended Action: Get substance soon. People want to feel that you are real. Attraction is a aerial thing.
YOUR MESSAGES SHOW YOUR ASPIRATIONS.
YOUR BEHAVIOR BROADCASTS YOUR VALUES.
Your employees broadcast what you care about as an entrepreneur, as a leader. You can‘t buy passion with salaries or media budgets. People need to feel that you truly care about your cause. And mean what you say. Superbrands keep on walking the talk. Daily.
I wrote this on a blue sky day up on the roofgarden of the Metropolitan Museum which basically belongs to NYC like Central Park and Central Station. A NYC fitment with incredible resources of art collections. I am not sure if there is one single New Yorker who had seen it all. For my part the most beautiful exhibit space is the rooftop terrace. Currently they show Imran Qureshi's installation which is filled with hope, forgiveness and the power of renewal. Those who decide to grow always grow.