#i win everything

[irnspdr]

i think i win birthdays , i share a birthday with Tony Stark 🙏😼

[codecicle-archive]

you’re the strangest guy o love

I KNOW. NOT I LOVE. TRY AGAIN SWIPE TO TEXT. i mean i guess it’s both

ME?? OFFPUTTING AND STRANGE????? AANDDDDD YOU LOVE ME????????? LETSGOOOOOOOOO

[maguteerins]

😳

[alcettogo]

I love playing video games for school

[the-gayest-sky-kid]

I CANT BELIEVE I MISSED THIS

MOST FUCKABLE GUY AT WCDONALDS OUTFIT REAL

[the-gayest-sky-kid]

WE'VE FINALLY GOT MORE MOUTHWASH

[headraline]

On customer service, complaints and Karens

Karens are a meme all over the world, and we all laugh at them and their unreasonable demands/actions/attitudes.

That’s fine, I worked retail for close to 5 years, I know Karens and I know they’re batshit insane (that said, for every one Karen I also know 10 perfectly reasonable customers and I have processed refunds and exchanges without questioning when all the grounds for a refund were met.)

However. Having a complaint about something, when it’s legitimate, doesn’t make you a Karen.

My personal example:

I very recently switched internet providers. The new package was advertised to me for a certain price, and I was told it would stay price-locked for 12 months. It was twice as fast as the package offered by my old provider and only £0.54 more expensive. I hemmed and hawed a bit, but I decided “fuck it”, and made the switch.

New package starts at the very end of March, and I go about my life. My internet speed is lovely, I can play all my videogames blah blah blah. 3 days ago I receive a leter “change to our terms and conditions”.

Something you need to know about me at this point, is that I’m one of those weirdos who actually read the terms and conditions, because there’s all kinds of sneaky shit hidden in those.

The letter says, and I quote, “Some non-favourable changes to your terms give you the right to cancel with no early termination fees.” - I don’t wanna cancel. I don’t really wanna go through the hassle of cancelling, but my internet bill is £Xx instead of the promised £Yy. It’s a pittance, it’s like £3 extra a month, whatever, that’s not what matters. What matters is that I was not told, and that the very reason that I signed up in the first place, the benefit that made me agree to the contract, had not been upheld.

I was very nervous about this, because I had never made a complaint about anything, ever, precisely because I used to work retail and never wanted to be a hassle.

Still, I go online first, and get onto the webchat with someone at account & billing, firstly to get assured that there wasn’t a mistake, that my plan hadn’t been changed without my consent, and that what I was looking at was my actual bill. I ask for a breakdown of my charges, I make sure to stay extra polite because these people are not paid enough to deal with shitty attitudes on a Sunday, and then ask for advice - namely “If I decide that I’m not happy with the increase and wish to cancel, how long do I have to make that decision?”

This was a bit of a bluff, because I really really didn’t want to go through the whole rigamarole again so soon. The online agent advised me to call such-and-such number on the phone and that Such-and-such department had the power to bring my charges back to the promised £Yy a month, because I was not notified of the change ahead of time.

I thank the person over chat for their help and close the tab.

So I get on my phone, I sit patiently in the queue, and when the lady answers the phone I make sure I’m extra nice to her as well, apologise for being a nuisance on a Sunday, and explain my situation. I explain what I signed up for, and what I was advised to do. The lady on the phones listens to me, says she’s gonna go and check my account, puts me on hold for a few more minutes, and comes back.

She confirms to me that she got permission to revert my charges back to the promised £Yy, and that they will stay like that for the next 12 months, after which the price will increase to £Xx, as originally intended.

I thanked the lady for her help, and we closed the call.

tl;dr - standing up for your rights doesn’t make you a Karen, it’s being a shitty person and making bullshit demands that does it. You DO have rights as a customer and you ABSOLUTELY should ask for the services you pay for to be exactly as you want them. Customer service people ARE there to help, and they WILL help you if they can -it’s much easier and less expensive to retain a customer than it is to find new ones. Just don’t be a dick about it and all will be well.

[kokabiel-shines]