Feb 5, 2015
IT Value and Customer Satisfaction
IT Value and Customer Satisfaction
How do you calculate value?
IT value is an outcome that can be expressed as a transaction; a summation of debits and credits resulting in a number. Unfortunately, even if we can create a specific formula, the interpretation of the number is problematic. Measures of the economy of inputs, the efficiency of the transformations and the effectiveness of specific outputs are components of a value…
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