When I ordered those Snow candy canes, they were supposed to come with a tiny bag of a special holiday flavor, because I ordered them really early right when they did the flavor experiment video with the special promo code. Instead of chocolate flavoring, the Black Cherry Chocolate gets the cocoa flavor from actual cocoa powder combined with just the brown portion of the sugar.
And when I got my candy canes, my free flavor was missing. So I emailed them. And heard nothing. Then about a week later, they sent out the holiday newsletter, and mentioned that some folks had mistakenly not gotten their holiday extras, and they were working to get those out. I waited a few days, and then replied to the newsletter, mentioning I had first sent email about the missing flavor two weeks earlier.
I got an email saying the missing holiday special was on the way, and while I was expecting a small bag of Black Cherry Chocolate, when it arrived I got three bags, and they put in an extra order (2 per) of those snow candy canes.
Lofty Pursuits and Public Displays of Confection FTW.
The cocoa powder totally gives that part of the candy a different mouth feel and I love the subtle contrast. Cherry flavor needs just a kick more.