“You have to be willing to lose sight of the shore and go.”
I just read the above quote this morning - it’s a Tim Cook quote, or at least I've lifted it from a longer Tim Cook quote that I read on a post from parislemon. (edit: it is originally from this fastcompany article, here)
This is an incredibly bold approach to business and probably goes a long way to explaining why Apple are on the verge of having a market capitalisation of one trillion US Dollars (that's a one with twelve zeros after it).
Having said that, it is not an easy position to adopt, whether in wider business strategy or in your communications approach. Not in a world where everything is weighed and measured.
In digital there is an addiction, or at least a desire - no a lust - to measure. We can track behaviour, we can re-target. The platforms and media sellers give us in depth metrics around CTR’s or impressions, engagements, visits, bounce rates, open rates and on and on it goes.
Now, to be sure, there is valuable insight within these numbers. I myself spend more time than I ever imagined looking at excel documents jammed with numbers. (Side note: I was never particularly enamoured with numbers at school and my results showed this, It didn't help that I did double majors in English and Drama - this didn't leave a lot of time for maths. It was the eighties and no-one really knew the volumes of data that were about to be unleashed).
Anyway - here we are trying to capture the imaginations of consumers, to inspire them to action, to build affinity or preference or to be that one ad, of anywhere between a few hundred to a few thousand ads the average person is exposed to everyday, that leaps out and actually moves someone.
It is here, this delta between measurement (of everything) and creative, design and inspiration that there is friction. All the metrics are great measures of behaviour.This is all good and all valuable and if you’re lucky you have a team or an agency of data analysts who pour through all this to deliver some insight.
But sometimes - and this is where we get back to the @tim_cook quote - sometimes you need to trust your creative instinct. Yes be informed by data, but if your gut says try the opposite then try it, at least test it. (Always check first that you’re not an egocentric megalomaniac who thinks everyone in the world should behave like you). It’s sometimes better to beg forgiveness than to ask permission.
It is this kind of risk that reaps reward. As Cook says above - sometimes you have to loose sight of the shore. It’s scary, but what you might find is that contrary to what the naysayers tell you, the world is not flat and you wont drop off the edge, and who knows you might just discover something amazing.