The Benefits of Working Hard and Taking Risks at PN
I’m sitting in staff meeting on a Tuesday morning and drumming my hands against the table when our Managing Director says “drum roll please” for the 2016 Q1 Client Service Star Award winner. I started cheering with the others after the winner was announced until I jolted back to reality and realized the face on the screen was me! Embarrassing for a moment, yet exhilarating once I (shockingly) realized that my coworkers and client had nominated me for such a prestigious company award.
Q1 – Q3 winners from the Atlanta office pictured above from left to right: Julia Hemingway, Harold Reid, Stephanie Pham and Nicole Bragg.
What is the Client Service Star Award, you might ask? Porter Novelli (PN) offers us the opportunity to nominate someone who exhibits “outstanding dedication and contribution to the agency and commitment to serving clients with excellence” on a quarterly basis. Forms are submitted (either by colleagues and/or clients) and Managing Directors from each office select a winner(s).
Who is eligible to be nominated? The great thing about this award is that all employees from Intern/Consultant and above are eligible to be nominated! You also don’t have to serve clients directly to be nominated – support staff, creative and planning team members ultimately contribute to what we deliver to clients at the end of the day, making everyone eligible for nomination.
So how do you deliver excellent client service, you might also ask? Here are a few ways to stand out:
Build and nourish long-term relationships that clients value by bringing creative thinking and new ideas.
Demonstrate deep knowledge of the client’s business to show your passion and bring added value.
Think bigger, better and different to lead your clients to success.
Honor your commitments to show accountability.
Deliver the highest quality work product each and every time.
Below is what former winners from the PN Atlanta office have to say about the Client Service Star Award:
“Client service is at the core of everything we do as PR professionals, but it’s in our PN DNA to pour our heart and soul into everything we do. Being recognized for going above and beyond what the client expects is just one of the ways PN shows appreciation for the long days and late nights that go into planning and executing for our clients.”
– Whitney Jinks, Account Executive, Corporate + Consumer Practice
“The Client Service Star award has been a great way for the office to recognize some of the outstanding work coming from our coworkers. It’s a nice reminder of why we’re working in the industry: to bring our best and greatest work to our clients.”
- Stephanie Pham, Analyst, PN SPAR
Our ideas set Porter Novelli apart from our competitors. Big ideas often require us to take a leap of faith, and luckily, taking risks at Porter Novelli pays dividends regardless of the outcome.” -
Kaylea Notarthomas, Senior Media Analyst, PN Radar
Aside from the Client Service Star award, the PN Atlanta office spearheads an award that is truly unique, celebrating employees for taking risks that result in undesirable outcomes – The What the EF (Epic Fail) Award.
Pictured above: Epic Fail magnet awarded to the What The EF winner, along with nifty DIY mugs/water bottles from Atlanta’s Jana Thomas, amongst other prizes.
The caveat with this award is that it’s not up to others to recognize your mistakes. To be considered, the award calls for a self-nomination. An epic fail does not mean you called your client the wrong name or sent a document with typos in it or missed the delivery time for FedEx. We ask employees for the big fails, including getting your hand slapped for taking a risk, miscalculating budgets and discovering too late, intentionally good efforts leading to a PR blunder and beyond.
“Getting to great, breakthrough ideas for our clients requires that we think bigger and be willing to take risks, try new things and employ 'what if' thinking. The only way to truly encourage this type of approach is to also be willing to celebrate our attempts...even when they don't succeed. This is why I love that we recognize both our client service stars and our epic fails!”
- Melissa Taylor, Managing Director, PN Atlanta office
“The Client Service Star award recognizes stellar work and dedication to our clients. Porter Novelli Atlanta takes things a step further by removing the “fear of failure” element, so even if our risk results in a flop, we can use it as an opportunity to learn (and earn some cash!).”
- Kaylea Notarthomas, Senior Media Analyst, PN Radar
Q3 winners pictured above (from left to right): Kaylea Notarthomas with the What The EF Award and Nicole Bragg with the CSE Award.
Remember that taking risks can lead to both positive and, at times, negative outcomes. Luckily, I work for a company that rewards both to promote growth. To conclude this post, I’ll leave you with this well-known quote:
“Do not go where the path may lead, go instead where there is no path and leave a trail.” – Ralph Waldo Emerson
- Julia Hemingway, Assistant Account Executive, Technology Practice