#shittycustomers

[bcsassy]

I spent over half my shift today either crying or trying not to break down at a table. Hardest night serving so far.

[oliviatheredhead]

Me: Can I get your email address please?

Woman: ...but I don't live around here.

Me: ...that's okay, we can still use it anyway.

Woman: Okay. It should already be in your system. It's *blah blah blah.*

Me: Okay. And what's your last name?

Woman: .........I just wanna get out of here.

Me: ........alright.

Woman proceeds to pay for her items and stand inside the store for 5 minutes before slowly leaving.

I thought you just wanted to get out of here?

[retailbadger]

returns.

Please. For the love of whatever force of nature or deity you know of. Don't give me a hard time about the company's return policy. Be a good neighbor and help out the cashier who's probably been on their feet for a lot longer than you today and isn't here for a family friendly shopping experience. 1. Have your RECEIPT ready. A coffee stained, crumpled up, or torn receipt is a lot harder to scan quickly and make sense of. If you have multiple things to return, make sure each receipt for the items is neatly organized with them - match them up as best you can before coming to the register. Trying to find the one pair of socks you want to return on five different receipts is not fun. 2. And if you DON'T have your receipt, have the credit card you made the purchase with ready to go with your driver's license or tell us you don't have it so we can figure out what to tell the computer POS. 3. We cannot bend corporate policy just for your situation. If it's over 90 days, without a receipt, and/or clearly washed, worn, smells like unwashed ass and cigarettes, torn, stained, or otherwise abused since it left our store, you're stuck with it cupcake, so sit on that. 4. We can't just open the till to give you a cash refund. Our computers have specific ways of handling each return situation. We can't refund a gift receipt onto your personal credit card, or give you cash for the item when you don't have the receipt or any way of proving you're actually the one who bought it. 5. Throwing a tantrum or throwing the unwanted items at me is not the way to garner friendly customer service from anyone. 6. We can only refund what the item is CURRENTLY going for in-store unless we get a manager to confirm and override the price. So if it's suddenly marked down on clearance, we generally cannot give you exactly what you paid for it, especially if you used coupons or credit card rewards points to get it. 7. You do not get your coupons back that you may have used if you return the item. 8. If you hand me an item with sensors still on it without a receipt, I DO have to call my manager over. Don't get snippy and think that I assume you stole the damn thing; if sensors are left on any items when they leave the store, and you come back to have them removed, we have LP protocol we have to follow. It looks really sketchy when you pull that sweater out of your purse with the sensors still very much attached to it, and you don't have a receipt or record you bought it. 9. Still have a frowny face even after I've tried explaining the situation regarding a difficult return to you as best as I can? Let me get my manager to tell you exactly what I just told you. 10. And finally, do not throw a hissy fit if you bought that item 89 days ago and we do not have your color, size, or style left in stock and you return it on the 90th day before the receipt is invalid. We can't special order it for you to replace the item you failed to bring back more promptly to have a better chance of an even exchange.

[retailbadger]

there is a GARBAGE bin for a reason.

While recovering our store after one of our busiest non-weekend days in awhile, one of my coworkers found a totally full, upside down cup of frozen yogurt nonchalantly dumped on top of an entire pile of denim. By the time we found it, it had dripped all over the jeans and now we have to damage them out. Mind you, they were sizes we had limited stock on thanks to the $19 jeans sale we have going on. There's a garbage bin not ten feet from that stack. Why.