#smrtsystems

[smrt-systems]

September Releases 🎁✨

-Garment photo system now works with web cameras in addition to network cameras.  This will work in detailing for individual items using the “Take Photo” button.

- Create a notification if a customer updates delivery instructions.

- Added a setting to show all item details on assembly tickets and order/invoices including spots, description, alterations, special cares, damages, fabric, pattern, colors, and item notes. The settings are called Show Item Details on Ticket and Show Item Details on Order Receipt. They are in the Receipt settings section of the admin System Settings.

- SMRT now requires a customer to add an address before they can complete their route request on the customer site.

- Improved user experience for customer signup / first pickup scheduling.

- Added customer demographic (top spender etc.) to segment data, also ensure custom fields such as birthday and referral source are sent to segment. - Configure what Item Details show on assembly receipts. Please reach out to us to configure this.

- Copy order description/notes on split.

- Ensure the fabrics field is copied when using the zebra barcode printing functionality to duplicate a detailed item.

- Added setting to show the route on the bag tag. - The Special Care Pricelist design has been improved.

- Added capability to organize special cares into subfolders, configured in the new special care Pricelist.

- Manual autopay button improvements: Does not send payment problem email on decline, returned batch term setting should also include orders if all due on the same day are ready.

- Added production setting so you can now use the split order button in detailing to create new orders without linking the orders as a split group. Please reach out to us to configure this. - Fixed issue with scrolling the load list in the delivery app. - Added ability for cash Special Cares to apply on $0 items, except when flagged as alter-only / rejects. Previously, SMRT wouldn't apply cash up-charges if the base price of the item was $0.

[smrt-systems]

Even More May Releases! 🤩

Detailing / ClothesTracker

We’ve added a special case for free discounts and "non-discountable surcharges". The price of a non-discountable surcharge is not supposed to be affected by any order discounts. However, we made a special case for free discounts where you definitely want the entire order to be free (including the surcharge).

Improved the stability of retail order creation.

Enhance the functionality to link customer preferences. Checkboxes can now apply different special cares to a set of items whereas before they could only apply a single special care.

Wash & Fold Weigh In and Out System - Ability to set W&F weight in and out to track the potential loss of garments. There's thus 3 weights for a wash and fold order: the weight at customer drop for giving the customer a price, the weight before cleaning and the weight after cleaning. After enabling the new system setting for this, and creating a wash & fold station, the system will now query for the weight in and weight out automatically upon scanning of a wash & fold ticket. If the in and out weights have a difference of more than 5% you will get a warning.

Issues, Notes, & Chat

Whenever a customer signs up on the website, we trigger a notification. We added a system setting to also have an issue created to ensure follow-ups.

Likewise, a system setting was added for automatically creating an issue whenever a customer schedules a delivery on the website. This is useful for tracking incoming on-demand delivery requests.

Show only relevant notes for an order when in the notes section of an order.

Various chat/messaging system stability updates.

KPIs & Reporting

Sort all agent lists in system alphabetically

Added the ability to document report / KPI options. Added such documentation for the new start date & range operators.

Put retail items in picked up status instead of the default (detailed status) so their production bucket isn't washing. 

Metal Progetti

Resend the order to the storage conveyor right after unload, so you can load it again in case you made a mistake or the customer change their mind and didn't want to pickup. Previously you had to push a button under the ticket to resend to SMRT, now it's automatic. This also helps with failed deliveries.

Ensure a ticket is cleared from the storage system when it's picked up in SMRT, even if it's not paid. Previously we would only do this once paid and picked up. This caused a problem when you grabbed a ticket from the storage conveyor without unloading through the computer, after which you marked the ticket picked up in SMRT. We now inform the MP storage system that the order was picked up and it should consider the location empty.

Added sorting options for bulk unload. In addition, to stop order unload, you now can unload by reverse stop order, name (a-z) and name (z-a).

You can now unload any agent not just routes using the unload tool on the MP page. Everything for an agent that's on the conveyor will be unloaded (either fast unload or a-z or z-a sort).

When resetting an order, ensure we always resend the order to MP.

If you redirect the last piece of an order, remove its rack assignment (and allow rescan on MP).

Delivery

Improve stability of the delivery app database syncing.

Misc

When printing statements, sort the list alphabetically by customer last name.

Improve the performance of the printing system.

Improve formatting of bag tags for them to fit on more printers.

Eliminate/Reduce the "Minified react" errors.

[smrt-systems]

Getting the perfect detailing station is easier than you think. Here’s a look at everything you need, heat seal machine and barcodes, temporary barcodes for delicates, SMRT tablet, wireless scanners, care tags, barcode placement guidelines, and of course, laundry.  

Heat seal bar codes onto items to keep a lifetime record of them. Record every bit of information, item type, color, pattern, fabric, brand, and even up-charges. Once a piece has a bar code, simply scan it into the system. Save hours by scanning returning items right into your store. 

Do things the SMRT way. 

[smrt-systems]

SMRT Training: Assembly Module

Learning a new system can seem like a challenge for many businesses. That’s why we’ve put together a series of training videos for our users. Ordinarily they’re only available through our interface, but we’re giving you a sneak peek on social media. Here’s our assembly module, enjoy. 

[smrt-systems]

SMRT Training: Storage Module

Never lose an order again. Manage every ounce of inventory. Have record of every piece on every shelf and rail.

Know where everything in you plant is at all times. Our Storage and inventory system operates on a mobile device. SMRT’s cloud- based system automatically updates to the whole system. Make a change in storage and the front counter knows immediately.

[smrt-systems]

SMRT Training: Delivery Module

Learn to use our mobile delivery app on your route. Get directions, drop off orders, create pickups on the fly, and even get notes from customers.

SMRT Systems Delivery app is the perfect mobile solution for your cleaner. Put the power of the route in the driver’s hand. Get notes from customers, report missed stops, create pick-ups on the fly, and have record of exactly which orders go into the customer’s hands.

[smrt-systems]

Expect great things.

Over the next few weeks we’ll be giving our followers on social media an exclusive look at the training videos for our software. Simple user experience is very important to us. We strive to make operating our system as simple as possible. When your cleaner installs SMRT, they get access to a written manual, training videos, and hands on training by our team. SMRT isn’t simply a POS system, it’s designed to streamline workflow and organize your store. Its simply a smarter way to run a dry cleaner. The videos are only accessible through the links we post, so keep a sharp eye out for those.

[smrt-systems]

Surprises are usually great, like presents or that $20 you forgot was in your pocket. But when it comes to delivery, being surprised is the last thing you want. With SMRT, you can optimize routes, manage on the fly, and create new pickups at the touch of a button. Simplify life for both you and your driver.