10 Phone Call Best Practices Phone calls are essential to businesses Traditional sales techniques over the phone are not as effective these days. 1. Plan The Script.- Don’t call without a script, have a well planned written script 2. Don’t Recite the Script.- Don’t sound like a robot, a bot, being stiff and unnatural. 3. Know Your Audience.- Before the call, Research about your customer. 4. Respect The Gatekeeper.- Treat the Receptionist or Secretary with the same level of respect as the customer. 5. Your Voice.- Tone and speed are two of the most critical indicator of a person’s feelings, speak as usual. 6. Your Body Language.- One technique to keep in mind is to smile when speaking. The customer will not be able to see it, but they will be able to sense the warmth and enthusiasm in your voice. 7. Be Personal.- speak as though you are talking to a friend. Use their names no more than three times in a conversation. 8. Ask Questions.- By asking questions, the sales representative can fully comprehend their customers’ needs and tailor their pitch to fulfill it. 9. Open-Ended Questions.- these questions are not designed to elicit a specific response, but rather to initiate the dialogue and build rapport. 10. Practice...... #telecall #prospecting #resilientrohit #phonecall #phone #call #iphone #instagram #phonebooth #apple #phones #phonecase #phonebox #calling #callcenter #phonecalls #prospecting #prospectingonphone #salescall #customerexperience #customerfeedback #customerreview #customersatisfaction #business #businessowner #coaching #salescoach #hustler #quote #questions https://www.instagram.com/p/CEoJxTFH5v3/?igshid=1i7r7wcj3kh2r
