The Revenge of the Essential ‘Low-Skilled’ Worker
“Before the COVID-19 pandemic, the role of low-skilled labour in the economy was assumed to be in decline. ...The pandemic has partly debunked this narrative, by revealing which workers truly are essential. It turns out that there are still no good technological substitutes for the street cleaners, shopkeepers, utility workers, food deliverers, truckers, or bus drivers who have kept the economy running through the darkest days of the crisis. In many cases, these workers perform tasks that require situational adaptability and physical abilities of a kind that cannot easily be coded into software and replicated by a robot. ... The challenge has always been to close the gap between the social value these workers create and the wages they receive.”
“Behind their sleek digital facades, most of today’s Big Tech companies rely heavily on low-skilled workers. In 2018, the median salary of an Amazon employee was less than US$30,000, reflecting what most of its employees do: manage inventories and fulfill orders in warehouses. The same is true of the electric-vehicle manufacturer Tesla, where the median salary was about US$56,000 in 2018: around one-third of its employees work in its assembly plants. And while Facebook’s median salary in 2018 was US$228,000, this figure does not account for the tens of thousands of low-wage contract workers that the company relies on for content moderation.”
“But all too often, the people working at the end of the platform-economy value chain are treated as second-class labour, not even rising to the level of staff. Unlike the engineers and the programmers designing and updating the apps, they are employed as contractors with scant workplace protection. Given the realities of the digital economy, there is no excuse for treating low-qualification jobs as synonymous with low-quality jobs. Today’s ‘low-skilled’ workers may not have advanced academic degrees, but many are in fact skilled technicians who have mastered certain knowledge domains and techniques. Acknowledging this will be crucial for re-establishing these workers’ negotiating power and forging a new social contract.”
The Globe and Mail, November 23, 2020: “The revenge of the essential ‘low-skilled’ worker,” by Edoardo Campanella
Issues in Science and Technology, Fall 2016: Defining Skilled Technical Work by Jonathan Rothwell