United Sucks - The Wine Incident
OK, so I’ve been flying international flights for a while now, and there’s a trick to it. You see, you need to sleep on the plane and when you arrive at your destination pretend like it’s really the time it is there. Getting to sleep when you’re not tired is the difficult part. I usually order 2 glasses of wine, drink them as fast as I can, and then fall asleep for the remainder of the flight, waking up ready to take on the day.
When our first time came to order a drink I asked for 2 glasses of wine and was refused. The stewardess said they’d recently changed their alcohol policy and would be around again soon to give out seconds. I tried to explain to her what I was trying to do and she didn’t seem to understand
So the next time they came around (over an hour later) I again asked for 2 glasses and was given one. This time she told me it was because it they give everyone more than one glass at a time there sometimes isn’t enough for the rows in the back.
Fair enough for the people seated in the back, but not really. I mean, isn’t that just poor planning on United’s part not to have enough to cover everyone? I mean, we’re paying $2000+ for these flights. You’d think a few glasses of complimentary wine wouldn’t be an issue. And they offer it. It’s kind of a perk for flying with them (the free wine part). By this point I’d lost 3 hours of sleep on my 8 hour flight. I seriously needed to get some rest. I was polite however and figured I’d just deal with it.
Then the person sitting two seats away from me ordered a glass of wine and when the flight attendant was serving customers behind us gave her glass of wine to me, saying she didn’t want it (without my asking her to). I thought this was really nice of her, especially since we hadn’t said 2 words to each other the entire trip (she spoke Italian). I thanked her. The flight attendant noticed this exchange.
10 minutes later, as I was just about finally falling asleep the flight attendant came back to chastise the girl who gave me her wine. She said it was against their policy for her to do so, and told her about the rule of only giving everyone one glass so the people in the back get some too. Never mind the fact this girl legitimately could have wanted the wine for herself never went into the flight attendants equation.
I have a LOT to say about the gall of the flight attendant and the embarrassing situation she created for everyone involved, especially someone who was trying to help, but I’ll leave it at this: Was that really necessary? Really? Come on United, get it together! Your “policies” are destroying your company’s image. We were ending a vacation and it looked like this lady was beginning one. Is this really the taste you want to leave in your customers mouths when they leave a plane?
Oh, and we weren’t in the back of the plane (more like the middle), but they’d already run out of the meals we’d wanted each time we were served. Each time. Who does their forecasting?!?!?