Customer Service Life

Since I got a job as a cashier a lot of fun and frustrating things have happened to me, so here's a place for all my experiences and thoughts about customer service life. *New* Feel free to submit work stories for posting. You can submit them anonymosly or unanonymously through an ask or submission. (Please no DM's because i usually ignore those)

[dailymanners]

Offer to let other people go ahead of you in line, especially if you're approaching the line at the same time. This is double applicable if you're in a store and the other person has fewer items than you.

This is a small gesture of kindness that in most cases will cost you very little time or effort. It shows consideration for other people's time. Especially in the case of being in a store and letting someone with fewer items than you go first, there is no sense in making someone else wait for you who would otherwise be able to get in and out much quicker.

[talesfromyourlocalcashier]

Confession time: people breached policy, there was wage theft, I made an anonymous report. Some people got in trouble and now people are turning on each other. Meanwhile, I’m just existing like: 🐀

[talesfromyourlocalcashier]

I think I hurt a girls feelings on accident today.

A girl and her friends walked up to the counter today. As I was ringing them up, I said “oh such a cutie!” The first girls face snapped up with a smile, but it dropped immediately when she saw I was looking past her and at the tiny dog in her friend’s arms.

[talesfromyourlocalcashier]

An older woman who had a back injury brought her cart back to the store cart corral. She was in pain but still tried to bring it back because she thought it was the right thing. When I saw her, I ran to finish brining it back for her.

just made me think about how many people just throw their carts down our stairs or leave it to roll off and hit someone’s car when this older woman was in literal pain and still brought it back because it was the right thing and she didn’t want it hitting someone else 

[talesfromyourlocalcashier]

Love people describing things they need when they forget what it’s called. Had a guy ask me if we have warm bean bags

Hot hands. He wanted hot hands.

[talesfromyourlocalcashier]

A little girl 3-4 was waiting on her mom to finish checking out. She saw our Christmas moose figure and stood there cackling at it for several minutes

[talesfromyourlocalcashier]

I had a regular make small talk at the register. She was an older woman and was telling me I’m one of her favorite cashiers and I am great at my job. Which was very sweet to say.

It kind of faded into her talking about cashiers in the area including one at her workplace.

She told me there was this young girl at her store that was really weird. Quiet and awkward and always wore a big cowboy hat. She said anytime someone would walk in or leave the girl would stop and tilt her hat to every single person. And that it was so odd.

My heart swelled because honestly, I thought that was the cutest thing ever.

But I also thought ‘Ma’am you have a sweet autistic person working there who is trying her best’ I would know because I am also an autistic girl and that definitely sounds like something I would do, but I am constantly masking XD.

I ended up saying something like ‘ hey I mean this in the nicest way, that seems like something someone on the autism spectrum might do. Sounds like she’s just trying to be friendly. I’d let her keep doing it if it’s not impeding on anything.’

Woman was so surprised when I mentioned autism and neurodivergentcy as a possiblity. Like she hadn’t even considered it beyond ‘this person‘s kind of odd’ odd compared to a non-neurodivergent person. she looked like she had this realization moment like ‘oh that kind of checks never mind.’

I don’t want people to judge the regular who said it because she’s sweet, I think it was just a situation of being unaware of neurodivergent people and being confused and frustrated as to why this person she’s working with seems so different from her.

I hope things are going well for the hat tipping girl!

[talesfromyourlocalcashier]

Today I had a Renfaire actor in the store. He stayed in character the whole time and I love him. 

[talesfromyourlocalcashier]

One thing I find funny is something that’s happened more times than I can count while working at the store.

A lot of phones have this feature, where the flashlight turns on if it shakes. so a lot of people end up accidentally turning on their flashlight when they putting it up.

Every time I tell someone their phone flashlight is on

EVERY. SINGLE. TIME.

Without fail. 

They will turn the phone and flashbang themselves on accident.

I’ve never once had someone turn it off before turning it to flashbang themselves. There’s some innate trait in all human beings that compel us to check a flashlight by looking down the barrel of the light first. Before turning it off.

Even with the flashlights that we sell, people will always look into the light as they check to see if it comes with batteries by turning it on. They are always flash banged. XD



[talesfromyourlocalcashier]

Yep people actually do this.

[toastbutteregg]

[bigfan1811]

[talesfromyourlocalcashier]

So I Accidentally Narced

My district manager telling me that I can't be promoted to store manager because I don't have a vehicle: :/

Me telling him that is completely unfair because our current manager hasn't had a car in almost two years: >:(

My DM: HE WHAT

He got double demoted.

[talesfromyourlocalcashier]

We have an employee board in the back with everyone’s names posted on it. I always hum the game of thrones theme whenever I pull names down and put new ones up.

[talesfromyourlocalcashier]

So someone lit our microwave on fire at work. I love how no one has owned it, but we do have an idea of who it was. It was on a morning shift. They put in a cup of macaroni without adding any water to it and 🔥. The entire back of the store smelled burnt for a over a week

[catchymemes]

[talesfromyourlocalcashier]

Felt like I was passed over for a promotion, so I asked my boss about it. He said he felt like I was too young for the advancement.

I looked this guy dead in the eye and said. “I’m literally the same age as your fiancé”

He asked how old I was and I said “I just told you. I’m the same age as your fiancé. We graduated high school together!”

Boy did he take a fat second to think about that one 😆 but yeah he thought I was a lot younger than I was. I got a raise at least.