Microsoft Dynamics 365
Microsoft Dynamics 365 is cloud based business applications platform that combines components of customer relationship management and enterprise resource planning, along with productivity applications and artificial intelligence tools.
Microsoft Dynamics 365 Used For
Microsoft dynamics 365 can be used for,
· Bringing business together as a unified unit by connecting people, processes, and data across many applications, including Microsoft dynamics 365, Office 365 and Azure.
· Making smarter decisions with built in AI, analytics, and guided actions.
· Adapting the application to your needs rather than changing your business methodology you can integrate most applications with existing systems or even customize with Microsoft power platform.
· Modernize your approach by incorporating AI, Mixed reality, social and mobile capabilities for progressive business innovation.
Dynamics 365 Modules and Applications
Microsoft Dynamics 365 has following applications and features,
· Customer Insights
This module combines customer data from Microsoft dynamics 365, office 365 and third-party data sources and helps users to find actionable insights from that data. This module also includes Power BI for analytics and visualization of data. Artificial intelligence tools can be used to identify consumer behavior patterns and trends which then provide predictive data.
· Customer Service
Microsoft dynamics 365 offers multi-channel tools for engaging customers, tools for self-service / self-care portals as well as tools for community engagement and support agents.
· Field Service
Microsoft dynamics 365 has a component primarily used for planning and scheduling resources, managing contracts, inventory, insights into the internet of things connected products and customer communication tools.
· Finance and Operations
In this module Microsoft dynamics 365 offers financial management with all the reporting and analytics tools. It also includes manufacturing tools for project management, production planning, scheduling, cost management, and warehouse and inventory control tools for the supply chain management.
Different Editions of Microsoft Dynamics 365
Microsoft dynamics 365 is sold in two main versions, Business Edition and Enterprise Edition.
· Microsoft Dynamics 365 Enterprise Edition
Microsoft dynamics 365 enterprise edition includes Dynamics CRM applications as well as Microsoft power apps.
· Microsoft Dynamics 365 Business Edition
Microsoft dynamics 365 business edition is the evolution of project Madeira, the cloud-based ERP/CRM solution. This solution is best suited for companies with employees ranging from 100 to 250. This solution has following modules,
Ø Finance and Operations
Microsoft dynamics 365 Finance and operations module is based on Microsoft dynamics NAV, albeit with certain functionalities removed such as the manufacturing module.
Ø Sales
Microsoft dynamics 365 sales modules is based on Dynamics CRM and optimized for SMB customers.
Ø Marketing
Microsoft dynamics 365 Marketing module will be a partnership with Adobe, like the enterprise edition.
TMRC is also a Microsoft Gold Partner company that will offer its services in Microsoft Dynamics 365 and for ERP consultancy in Pakistan UAE and USAss including different packages for small and large organizations. It includes secure business apps to transform all business methods and approve effective teamwork.