TRANSPOWER REFUNDS OVER ₦76 MILLION TO CUSTOMERS IN IMO STATE - A NEW ERA OF ACCOUNTABILITY
OWERRI, Imo State – Transpower Electricity Distribution Limited (TPEDL) is proud to announce the successful resolution of recent billing discrepancies affecting a section of our valued customers. In a decisive move that underscores our commitment to transparency and integrity, the company has successfully processed refunds totaling over ₦76,000,000 (Seventy-Six Million Naira) to more than 7,400 affected accounts.
This reconciliation covers customers across key feeders in Owerri. The credits have been applied directly to the respective accounts, correcting the historical discrepancies identified during our internal audit.
We wish to use this medium to clarify and assure the good people of Imo State that this is a new era. TPEDL is a commercially focused corporate entity, operating with a distinct vision and management styles. We are bringing a fresh, business-oriented approach to electricity distribution—one where accountability is paramount, and the customer is King.
This refund exercise is not just a financial transaction; it is a statement of our values. The management team at TPEDL is laser-focused on the concerns of the people. We heard your complaints, we investigated the data, and we have made it right. This is what it means to be a truly Customer-Centric Company. We care about the financial comfort of our customers just as much as we care about keeping the lights on.
We assure the public that TPEDL is ready to do more. We are setting new standards for service delivery and are working tirelessly to ensure a stable, reliable, and improved power supply across the state.
Transpower is the new face of improved electricity in Imo State. We thank you for your patience and partnership as we power this new chapter of progress together.