Top 5 Ways to Win in Conflicting Situations
Conflict is inevitable. Whether it's with coworkers, suppliers, customers, partners, etc- it's going to happen. Understanding how to properly deal with the situation at hand can be the game changer in determining whether your day will be successful or filled with pent up pessimism. Below are 5 main methods to handle conflict in the most efficient way possible.
The Idea: Teamwork and the idea of working towards a common goal can help minimize conflict, get the job done and usually help maintain relationships.
So What Do You Mean By "Cooperate"? Don't feel like you're giving here- it's really a "Win-Win" in its most natural form. Cooperation is the process of working together, identifying gaps and coming up with creative solutions that will addresses everyone's interest.
When there is a high level of trust
When you don't want to have full responsibility
When you want others to also have "ownership" of solutions
When the people involved are willing to change their thinking as more information is found and new options are suggested
When you need to work through animosity and hard feelings
The process takes lots of time and energy
Some may take advantage of other people's trust and openness
The Idea: Winning something while losing a little still means you are winning something. For all of those out there who think they will always win everything- well, good luck.
So What Do You Mean By "Compromise"? Basically, everyone wins a little, but someone wins more.
When people of equal status are equally committed to goals
When time can be saved by reaching intermediate settlements on individual parts of complex issues
When goals are moderately important
Important values and long-term objectives can be derailed in the process
May not work if initial demands are too great
Can spawn cynicism, especially if there's no commitment to honor the compromise solutions
The Idea: So this is when you are working together (like cooperate) but you are cautious about addressing differences so as to avoid any impact on the relationships.
So What Do You Mean By "Adapt"? Focus on the health of the relationship by downplaying conflict.
When an issue is not as important to you as it is to the other person
When you realize you are wrong
When you are willing to let others learn by mistake
When you know you cannot win
When it is not the right time and you would prefer to simply build credit for the future
When harmony is extremely important
When what the parties have in common is a good deal more important than their differences
One's own ideas don't get attention
Credibility and influence can be lost
The Idea: Win at all costs. Sound like someone you know? (maybe even yourself :) )
So What Do You Mean By "Compete"? When succeeding is of utmost importance, focus on utilizing power to win.
When you know you are right
When time is short and a quick decision is needed
When a strong personality is trying to steamroller you and you don't want to be taken advantage of
When you need to stand up for your rights
The idea: What are we talking about again? Exactly! Deflecting is making it a situation where it isn't the right time or place to address this issue.
So What Do You Mean By "Deflect"?: Deflecting is exactly what you would think it is- run away from conflict by withdrawing, sidestepping, or postponing.
When the conflict is small and relationships are at stake
When you're counting to ten to cool off
When more important issues are pressing and you feel you don't have time to deal with this particular one
When you have no power and you see no chance of getting your concerns met
When you are too emotionally involved and others around you can solve the conflict more successfully
When more information is needed
Important decisions may be made by default
Postponing may make matters worse
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