Vindaloo Softtech Pvt. Ltd.

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Integration of WebRTC with FreeSwitch for Multi-Tenant IP PBX

The powerful Integration of WebRTC with FreeSwitch allows developers to design next-gen and scalable communication solutions such as PBX (Private Branch Exchange), Call Center Solutions and many more. This combination overcomes the drawbacks of traditional telephones while bringing modern web-based communication.

Using WebRTC and FreeSwitch solutions, Vindaloo Softtech has designed top-notch products such as PepperPBX and CallCentr8. Interestingly, with the integration of WebRTC with FreeSWITCH, VoIP calling has become streamlined through multi-tenant IP PBX systems.

In the absence of this integration, organizations face fragmented communication systems that require IP Phones to make calls. These complexities result in compatibility issues, additional costs, and complex setups. However, this integration has bridged the gap between IP phones and modern PBX systems.

What is PBX?

A PBX (Private Branch Exchange) is a phone system that businesses use to manage calls. It connects calls between employees, local lines, and the public phone network. Instead of giving each employee their own phone line, the PBX allows everyone to share a few external lines. This helps save money and comes with features like call conferencing, follow me, IVR, Time condition, call routing, voicemail, and managing multiple calls at once. Its main goal is to reduce the cost of needing a separate phone line for each person.

Introducing WebRTC

WebRTC (Web Real-Time Communication) is an open-source project that gives the means to real-time communication by supporting video conferencing, voice calls, and data sharing. This project facilitates RTC directly between all modern web browsers and other supported devices without requiring additional plugins or applications.

The Software Developers use the APIs written in Javascript for peer-to-peer communication, which happens directly between users’ devices without the need for an intermediary server, this way it ensures faster data exchange and reduces latency. Vindaloo Softtech, a custom VoIP application & WebRTC development company, has been offering custom WebRTC development services for years.

What is FreeSwitch?

FreeSwitch, an open-source carrier-grade telephony platform is a backbone for VoIP (Voice over Internet Protocol) software. This platform is highly scalable as business demands and can be installed on any cloud-based platform or on-premises. FreeSwitch is designed to route and interconnect communication protocols like SIP (Session Initiation Protocol), WebRTC, and others. This allows the creation of robust voice, video, and messaging systems. Hire Vindaloo Softtech for FreeSWITCH development services to reap top-notch features.

Read Also: The Future of FreeSWITCH Development – Trends to Watch Out For

Make VoIP Calls with FreeSwitch and WebRTC

FreeSwitch acts as the media server that handles routing and managing communication, while WebRTC allows real-time communication directly within web browsers. FreeSwitch natively supports Webrtc. When integrated, these two technologies enable businesses to make and manage VoIP calls through a cloud-based system that operates via the Internet.

The integration of WebRTC with FreeSWITCH allows us to build a multi-tenant IP PBX solution, a cloud-based system that manages VoIP calls from anywhere without relying on specific hardware or infrastructure. WebRTC clients use the WS/WSS protocol to communicate with FreeSWITCH via the SIP protocol, usually with SIP over WebSockets. It allows multiple clients or tenants to operate under a single PBX infrastructure while keeping their operations completely separate. It is a unified and cost-effective solution that enhances modern communication and accessibility.

What does a WebRTC Phone feature in a multi-tenant PBX system do for your business?

Using the FreeSwitch and WebRTC solution, Vindaloo Softtech, a leading VoIP software development company has designed the WebPhone feature in PepperPBX, a ready-to-deploy and secure PBX server. With the Webphone, you do not require any third-party softphone and IP or desk phones.

We have developed the below features using WebRTC and FreeSwitch for our PBX system,

Call transfer

DND support

Call Forward

Conferencing

Access Voicemails (Read & Total Count)

Call waiting

Multi Call Management

What Extra Do You Get With PepperPBX?

Total Control with Built-in Firewall: Manage your multi-tenant system with a smart dashboard and firewall. Giving you full control and security to block or allow services and ports with just a few clicks.

Robust Security: It features top-notch security with multi-factor authentication and a user-friendly interface. This system is secure and simple to manage, following trusted industry standards.

Simplified Customer Interactions: Features like IVR menus and call queuing make customer interactions seamless. It effortlessly handles inbound call centres and monitors calls.

Cloud Access: You get complete access to your system at any time from anywhere with a cloud-based platform. Through this, it ensures business continuity no matter where you are.

Specified user portal: This ensures effortless user management with direct login portals for Super Admin, Tenant Admin, and end users.

Why Should You Choose Multi-tenant PBX – PepperPBX?

Ready to Deploy

Pay Once, it’s Cost-effective

No Hidden Charges

Outstanding Scalability

Advanced Feature-packed

Secure with industry-standard protocols

User-Friendly Interface

Vindaloo Softtech, a custom VoIP development service provider, boosts features like WebRTC in a Multi-Tenant PBX System on the client’s requirement. Connect us to team up and take advantage of Custom Webrtc app development services, FreeSWITCH development solutions and a Multi-tenant PBX system.

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Vindaloo Softtech Participating in IndiaSoft, New Delhi 2025

We are all set to present our advanced VoIP Software solutions at IndiaSoft in New Delhi from 19th-21st March, 2025.

India March 7, 2025 – Vindaloo Softtech, a leading VoIP Software Development Company, will exhibit at IndiaSoft from 19th March – 21st March, 2025 at Bharat Mandapam, New Delhi, India. IndiaSoft is a global networking event in the international landscape and has been hosted by ESC since 2001, and this is going to be its 25th Edition. Giant tech companies across the globe gather at this Expo to showcase the power of their software on a global scale.

Vindaloo Softtech warmly welcomes you to visit Hall 4 and Booth #D76 to explore our ultra-modern call center solution, custom CRM software development services, FreeSWITCH solution, VoIP billing system, Multi-tenant IP PBX software, WebRTC solutions, voice and SMS broadcasting software and more.

“We are exhilarated for this golden opportunity to showcase our Vindaloo Softtech products and services at this global stand. Vindaloo Softtech is all set for great market exposure and global networking. More than 1500 tech companies and industry leaders are going to present at this international ICT exhibition and conferences. Don’t forget to meet us there to choose the best solutions for your business.” Expressed by the founder of Vindaloo Softtech, Bhaskar Metikel.

About Vindaloo Softtech:

Vindaloo Softtech has secured a leading position in the tech world in developing innovative VoIP solutions. Hitting high since 2016 and has launched 5 products to date. It provides cutting-edge services that include VoIP Software development, Web app development, Custom CRM development, and staff augmentation. Vindaloo Softtech has expanded its horizon to various countries and recently got registered in the USA. With its expert professionals, it is setting new standards for telecom businesses.

Vindaloo Products – A Heart of What We Offer:

CloveKonnect – The VoIP Billing System PepperPBX – Multi-Tenant IP PBX PimentoPhone – Cross-Platform VoIP SoftPhone CallCentr8 – Call Center Software PapriKall – The Voice and Message Broadcasting Software

About IndiaSoft:

IndiaSoft is an International ICT Exhibition and Conference hosted by ESC since 2001. It is a premier global networking event in the international IT world. Tech companies from all over the world showcase the prowess of their software and tech sectors on a global stage. It facilitates a great platform for the industry leaders on a domestic and international scale to capture potential buyers from around the globe. It helps in building a vast network and cultivates business alliances.

Excited to see you there at IndiaSoft – 2025, New Delhi. Get a first-hand trial of our products and services and witness the innovative difference in this tech world.

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Bhaskar Metikel, The Founder Of Vindaloo Softtech Recently Interviewed By Valiant CEO

An Exclusive Interview of Bhaskar Metikel with Valiant CEO, reveals his journey as the founder of Vindaloo Softtech.

27 January 2025 – Ahmedabad, India – Vindaloo Softtech, a leading player in the VoIP software development sector is securing a great position in the tech world. The company’s founder, Bhaskar Metikel, was recently featured in an exclusive interview with Valiant CEO, a popular business magazine known for its focus on actionable knowledge for business, entrepreneurs and thought leadership.

The interview beautifully revealed the entire journey of the founder in building Vindaloo Softtech, emphasising challenges and achievements, its team, goals, strategies, strengths and weaknesses, along with the obstacles faced along the way.

“For me, it’s been a path filled with great challenges, growth and endless learning, but yes! What drives me is my commitment to Vindaloo Softtech to make a difference in the tech industry. I’m now and always grateful for the opportunity to reflect on how far we’ve come and where we’re heading. Big thanks to the Valiant team for an inspiring interview, excited for what’s to come!“

– Expressed by Bhaskar Metikel, The founder of Vindaloo Softtech

About Vindaloo Softtech

Vindaloo Softtech was established in 2016, as a leading VoIP software development company offering advanced IT solutions across the globe. It has become a global leader in delivering pro-services in VoIP software development, custom CRM development, web app development, and staff augmentation. Moreover, it has 60+ experts and has completed 200+ projects to date.

Launched 5 Groundbreaking Products

CloveKonnect – The VoIP Billing System PepperPBX – Multi-Tenant IP PBX PimentoPhone – Cross-Platform VoIP SoftPhone CallCentr8 – Call Center Software PapriKall – The Voice and Message Broadcasting Software

About Valiant CEO

Valiant CEO, Since 2020, is an outstanding digital business publication that covers entrepreneurship, leadership, global digital media, technology, and business. It is based in Dallas, Texas, become a powerful voice for entrepreneurs. Being a great platform, it inspires and motivates entrepreneurs and also shares knowledge about various business strategies, entrepreneurship and thought leadership. Through interviews with popular CEOs and entrepreneurs, Valiant CEO offers a wealth of knowledge to shape the future of business.

To know more about the company and its offerings, contact us at [email protected]

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Vindaloo Softtech is Officially Registered in Texas, US

So, here is the big news – Vindaloo Softtech expanding its Global Presence to the US, one more big move.

17 Jan 2025 – India, Vindaloo Softtech, one of the leading providers of VoIP Solutions and Services, has officially registered its business in Texas, effective from 7th January 2025. It reflects a magnificent milestone in its expansion into the US market. Vindaloo Softtech has received the Certification of Formation for the Vindaloo Softtech Limited Liability Company (LLC) from the Secretary of State of Texas and has been found to conform to the applicable provisions of law.

We are now registered as Vindaloo Softtech LLC at 5900 Balcones Drive, Suite 100 Austin TX 78731.

“This move is a big part of our strategic plan to enhance our presence in North America. We are all set to serve the US market with our advanced and innovative IT Solutions.”

– Expressed by the founder of Vindaloo Softtech, Bhaskar Metikel.

About Vindaloo Softtech

Since 2016, Vindaloo Softtech has built a great reputation for delivering pro-IT solutions globally, serving clients in various industries. Becoming a global leader in providing innovative solutions in VoIP software development, web app development, custom CRM development and staff augmentation. With the addition of a U.S. presence, the company is poised to scale its impact by delivering growth and efficiency-driven solutions.

It has launched 5 products to date, namely PimentoPhone, PepperPBX, PapriKall, CallCentr8, and CloveKonnect. To learn more about Vindaloo Softtech, its services, and its products, visit https://www.vindaloosofttech.com/.

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Vindaloo Softtech to Exhibit at ITEXPO Florida 2025

India, January 3, 2025- Vindaloo Softtech, a leading VoIP software development company is excited to announce that it will be taking part in ITEXPO, happening from February 11-13, 2025 at the Broward County Convention Center, Fort Lauderdale, Florida. ITEXPO is the top communications and digital transformation event offering an amazing opportunity for businesses to network and discover the latest tech solutions. At Vindaloo Softtech, we warmly invite all attendees to hold by Booth #1545 to check out our advanced VoIP Products and services that have brought a dynamic change in business communication.

For over 20 years, ITEXPO has been bringing together top leaders, technology buyers, sellers, resellers and manufacturers from various sizes of companies and industries to share the latest trends, forge new partners, collaborate and grow together. It’s a golden opportunity for attendees to meet with over 100 solution providers, where dozens of conference sessions, keynotes and panels will be focused that can help move their business forward.

“ITXPO, for the 41st time, has continued to be a fabulous opportunity for tech companies. 100s of manufacturers and solution providers will gather in one place to explore new partnerships and solutions. We are excited to showcase our VoIP Services & our Innovations for the second time in this grand ITEXPO, but this time with more advanced features. And of course, it will be a win-win for attendees where they can compare the products and services and choose the best one for their business”

– Bhaskar Metikel, the Founder of Vindaloo Softtech Pvt. Ltd.

About Vindaloo Softtech

Vindaloo Softtech has secured a strong position in the IT world as a trusted leader in providing cost-effective and innovative solutions that drive transformation in business communication. With great expertise, the company excels in VoIP Development Services, custom CRM software development services, web application development services, and staff augmentation services. Ensuring cutting-edge technological capabilities. It ensures to give special attention to each engagement and unwavering commitment to service excellence. With a great focus on technological excellence and a promise to provide outstanding service, Vindaloo Softtech, a web app development company delivers the results that you are seeking.

A Heart of What We Provide:

CloveKonnect – The VoIP Billing System PepperPBX – Multi-Tenant IP PBX PimentoPhone – Cross-Platform VoIP SoftPhone CallCentr8 – Call Center Software PapriKall – The Voice and Message Broadcasting Software

Registration for ITEXPO is now open. To get every update on ITEXPO news, and information, follow the event on X at @ITEXPO.

About TMC

TMC, the host of ITEXPO, is a global resource providing invaluable insights for businesses seeking the ever-evolving technology and markets through news and solution-centered editorial platforms, live events, webinars, and digital advertising.

In consideration of this, prominent tech vendors rely on TMC, TMCnet and events for powerful branding, thought leadership, and lead generation opportunities.

Live events such as ITEXPO #TECHSUPERSHOW, provide exceptional visibility and sales prospects for all the participants. Through personalized lead generation programs, such as turnkey webinars program, it consistently offers a steady stream of qualified leads that are converted into sales opportunities and growth.

Moreover, showcasing advertising on reputed news sites and newsletters helps brands reach millions of impressions, shoring up the market presence.

TMC hands out a comprehensive full-angle marketing solution, with services like event and road show management, and expertly developed content creation embracing blogs, press releases, articles and marketing collateral. These efforts help to enhance SEO, branding and overall marketing success.

Want to know more about TMC? please visit www.tmcnet.com. Stay connected with TMC on Facebook, LinkedIn, and X by following @tmcnet and looking at how it can assist you in reaching your marketing goals through events and advertising.

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The Future of Asterisk: Upcoming Features and Trends

Asterisk, the renowned open-source communications platform, is all set to shape the future with upcoming features and emerging trends. It continues offering high-tech functionalities and integration to enhance connectivity. With a focus on improving scalability, security, and user experience, the latest developments in Asterisk promise to empower organizations with more robust and flexible communication solutions.

Let’s explore the key innovations and trends of an asterisk in the coming years and how they will help to build VoIP software advanced.

Before that know……

What is Asterisk?

Asterisk is an open-source platform for developing telecommunication applications, which was developed by Digium. Users can easily access and modify the source code based on its features and components. It is based on the Private Branch Exchange (PBX) that enables voice and video communication via (IP) Internet protocols. Asterisk seamlessly turns a PC into a VoIP server and manages various business requirements through its compatibility with multiple operating systems and communication technologies.

An Asterisk, well-known for its robust telephony stack in the VoIP sector. It acts as a comprehensive toolkit for creating advanced telephony solutions. With Asterisk solutions, there is no requirement for any additional hardware, making it a cost-effective choice.

There is another Asterisk IVR Solution, whereby the callers can interact with your phone systems through the menu by using voice commands. This way, it can win customer satisfaction. Hire an asterisk developer to get a personalized IVR system as per your preferences.

Interesting Facts about Asterisk:

2,000,000 downloads annually

Implemented on 1,000,000 servers globally

1,300,000 new endpoints are added each year

Used in over 170 countries

A community of 86,000 contributors Source: https://www.asterisk.org/

How does Asterisk help to Build a VoIP System?

Asterisk gives power to various communication solutions such as IP PBX systems, VoIP gateways, conference servers through Asterisk Video Conference, and many more tailored applications.

In VoIP, Asterisk enables setting up and customising the VoIP system including call routing, voice mail, video conferencing etc. It supports various VoIP protocols such as SIP (Session Initiation Protocol) and IAX (Inter-Asterisk Exchange), to provide a seamless communication experience. Asterisk integrates and connects with different hardware and software such as IP phones, gateways and CRM systems.

Asterisk call centres configure extensions and call queues and customize IVR systems for efficient call routing. It also provides tools for managing calls, including call forwarding, call recording and conference calling. This enhances scalability by accommodating growing user numbers and increased call volume.

Get the best asterisk development services from Vindaloo Softtech.

The Future Trends of Asterisk

Asterisk is a fit for all types of organizations from small enterprises, large corporations, and call centres to government agencies. Asterisk is all set to go with its future trends and advancements. With continuous technological advancements, it will introduce upgraded features and improve all performance including advancements in security, cloud-based solutions, and robust analytics.

Moreover, it will integrate with artificial intelligence and the Internet of Things to revolutionize communication. With these features, it will transform the way businesses manage and utilise their communication system more smartly. Asterisk Development is at its peak to serve the business beyond the best.

How does Asterisk help to enhance business communications?

Robust Connectivity:

Asterisk rules out communication barriers and lets businesses connect with clients and employees across the globe without any interruptions.

Streamlined Operations:

It centralizes communication by integrating all communication channels so that employees can collaborate efficiently. Businesses utilize it to boost productivity and create more efficient workflows.

Cost Cutting:

Traditional phone systems can cost a chunk, especially to manage high call volumes. However, asterisk significantly reduces communication costs. It is a cost-effective option for companies seeking affordable solutions.

Scale up:

Asterisk accommodates changing communication needs without needing additional investment. As businesses scale up, asterisk permits businesses to effectively add or remove extensions and lines.

Flexibility:

Asterisk has a versatile application in various businesses and their different models. It can be implemented in any sector regardless of its scale. It adapts to the specific requirements of each organisation.

Global Reach and Convenience:

Now that Asterisk provides global access to businesses through its virtual presence, there is no need for physical offices in multiple locations. The best part is that it supports virtual phone numbers and international calls to remove geographical barriers.

Asterisk Vs FreeSwitch: Which VoIP Technology is Right for You?

It is often a matter of confusion in deciding the best from Freeswitch Vs Asterisk. Each has its own bright side depending on your business needs. However, Asterisk is easier to develop on several levels while FreeSwtich offers better modularity and manages more concurrent calls. To dig deeper, scroll your eyes through a write-up on Asterisk Vs FreeSwtich Development.

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How Voice and SMS Broadcasting can Help Your Business?

In this fast-tracking digital world, businesses crave the latest technologies to reach their target audiences competitively. To grow more efficiently, it is important to ensure timely, clear and engaging communication by updating how you interact with customers through faster, more efficient methods like voice and SMS broadcasting.

Let’s explore how it can help your business drive success and build stronger relationships.

What is Voice Broadcasting?

Voice and SMS broadcasting is a communication software that transmits pre-recorded voice messages or SMS to a large audience in one go. It is more cost-efficient software and easily accessible to businesses.

Broadcasting solutions play an important role in various industries like,

Healthcare

Education

Banking

IT- Information Technology

Hospitality

Telecom

E-commerce

Transportation, etc.

Vindaloo Softtech is a leading VoIP software provider that has launched an advanced product – PapriKall, the Voice and SMS broadcasting solution, loaded with robust features your business seeks. Let’s discuss it!

Features of PapriKall – The Voice and SMS Broadcasting Software

With this business communication solution, you can broadcast your voices and messages to thousands of people without any unnecessary interruption.

Broadcasting via DTMF Inputs:

Paprikall supports interaction through Dual-Tone Modulated Frequency, a signaling method between telephones and switching centers. It allows recipients to respond to automated voice calls or to navigate the menu via touch-tone buttons.

Multi-Channel Support

Considering every customer has a different way of interacting, this software facilitates communication across multiple channels including voice and messaging. It ensures comprehensive coverage to reach an audience by giving rapid responses on diverse platforms.

Advanced Broadcast Scheduling

With this feature, users can set specific times for message dissemination. It optimises message delivery, considering the target audience engagement patterns. Through this, businesses can efficiently manage campaigns and improve timing effectiveness.

DNC Control

DNC list stands for Do Not Call, a list of customers who have opted out of communicating and do not wish to receive calls or text broadcasts any longer. This feature allows DNC control to prevent sending messages to customers included in the DNC list. It continues to maintain user consent with regulations.

Call Route to Playback, IVR, External Number

Message broadcasting also allows routing calls as per the predetermined rules such as playing recorded messages, interacting with an IVR (Interactive Voice Response), or forwarding to external numbers. It seamlessly manages communication with different customers as per requirement.

Dynamic Caller ID

This allows businesses to customize the caller ID they want to display to their recipients. With this feature, businesses can present a consistent and recognisable identity for outgoing calls. A legit caller ID maintains the recipient’s trust and response rate.

Call Recording Management

PapriKall manages the call recording efficiency by providing comprehensive details such as dialed number, call type, DID, start time, answer time, call duration, call status and hangup reason.

Voicemail Handling

Voice broadcasting software receives and processes voicemail messages that businesses can listen to at their convenience. With PapriKall, every time you receive a voicemail, you will get an instant notification sent directly to your email, ensuring you don’t miss any.

Advanced Reporting

The Voice broadcast offers detailed analytics to provide a comprehensive idea of the effectiveness of the message delivery and recipient interaction. It helps businesses to make informed decisions.

Prompts & MOH

With this feature, users get prompts and MOH (Music on Hold) options to keep the caller engaged during the interaction. It provides a professional and interactive environment.

User Permissions and Access Control

PapriKall offers 2 login types: Super admin and tenant admin. It manages user roles and access levels within the platform. Administrators assign specific permissions to users based on their login type.

How Paprikall Can Help Your Business Grow?

Paprikall has become the most preferred broadcasting software among businesses, helping them achieve new heights with advanced communication features.

Enhanced Communication efficiency

Increased Customer Satisfaction

Data-Driven Decisions

Strengthen Customer Relationships

Operational Efficiency

Boosted Business growth

Seamless Integration with existing systems

Saves your costs and reduces manual work

Consistent brand messaging with broadcast

Proactive customer engagement

Keeps up with the latest features

Wrapping Up

Vindaloo Softtech has 8+ years of experience as a top provider in the VoIP software industry and proudly offers its high-demand product PapriKall – A Voice and SMS Broadcasting solution. It revolutionized the way businesses interact or reach their target audience at the perfect time. It boosts customer satisfaction and engagement while maintaining a consistent brand image. Go-PapriKall for more.

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Bhaskar Metikel, Founder of Vindaloo Softtech Reveals Strategic Vision in Exclusive GoodFirms Interview

The latest interview of Bhaskar Metikel with GoodFirms underscores Vindaloo Softtech’s inclusion in their prestigious list of esteemed companies, highlighting its new-age vision and industry leadership.

14 Aug, 24 – Ahmedabad, India – In the race to the top of the tech arena, it has become increasingly arduous for competent companies to distinguish themselves and for clients to effectively locate the right providers for specialised services. GoodFirms is a leading B2B platform that therefore facilitates connections between reputed businesses and discerning individuals. By featuring Vindaloo Softtech, a recognized leader in VoIP Software Providers in their list, GoodFirms interviewed our founder to catch the vision behind its success.

A Crowning Achievement – Goodfirms Awarded Vindaloo Softtech An Exclusive Badge.

It is a moment of pride to announce our recent accolade from GoodFirms, where we have been honored with the “Top IT Service Company” badge. This award shows our dedication to making a real difference for our clients.

The Heart of What We Do – Our Services

VoIP Software Development

Web App Development

Custom CRM Development

Staff Augmentation

Candid Interview With Goodfirms – A Long-Term Outlook From Bhaskar Metikel, Vindaloo Softtech’s Founder.

The interview was aimed at exploring strategic advancements and industry leadership, as recognized by GoodFirms. It sought to reinforce Vindaloo Softtech as a top provider by highlighting its achievements, technological capabilities, and unique business model. GoodFirms also intends to understand its commitment to innovation, client satisfaction, and market resilience and to examine how its endorsement has significantly enhanced its visibility and credibility in a competitive tech environment.

“During my recent interview with GoodFirms, it was a moment of pleasure sharing Vindaloo Softtech’s advancement, achievements, and technological strengths. We view this as a strong validation of our success and strategic role within the industry.’

– Bhaskar Metikel

About GoodFirms

GoodFirms is a trusted platform for B2B reviews and ratings. It offers meticulously curated lists of the top companies supported by verified reviews from genuine users. Backed by client reviews and thorough research, it empowers businesses and individuals to find the right partner. This ensures that each review or recommendation is grounded in a real user experience to maintain transparency and reliability. Millions of users trust GoodFirms to make informed partnership decisions to foster successful business collaborations.

About Vindaloo Softtech

Vindaloo Softtech, a Ahmedabad-India-based company, has been a top software and solution provider since 2016. The company boasts expertise in developing VoIP business solutions. Vindaloo Softtech uses the latest AI technologies and customer-centricity to enhance its product features, showing its dedication to using advanced technology. It is leading in the tech industry with 8+ years of experience and successfully completed over 100 projects.

With 5 successful products launched so far, it has gained a well-regarded name in the tech world. It focuses on delivering highly standard customized solutions in project delivery. Try our products firsthand with a quick demo and see how they serve your business.

Our Products:

PepperPBX – A Multi-tenant IP PBX Software Pimentophone – A Cross Platform VoIP Softphone CloveKonnect – SoftSwtich/VoIP Billing Software CallCentr8 – A Multi-Tenant Contact Center Software PapriKall – Voice and SMS Broadcasting Solution

With the rising demand for telecommunication solutions in the industry, we’ve expanded our VoIP solutions across various industries, offering advanced integration and automation to our clients across the globe. Let’s connect to grow our businesses.

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Transform Your Business with Vindaloo Softtech's Innovative IT Solutions

Experience top-tier IT services with Vindaloo Softtech. Specializing in VoIP Software Development, Web App Development, Custom CRM Development, and Staff Augmentation, we provide innovative, cost-effective solutions tailored to your business needs. Our products—PepperPBX, PimentoPhone, CloveKonnect, CallCentr8, Paprikall —ensure seamless communication and operational efficiency. We leverage advanced technologies like FreeSWITCH, Asterisk, Kamailio, OpenSIPs, WebRTC, ReactJS, and PHP. As members of GESIA, ESC, and ContactCenterWorld, we uphold industry standards and stay ahead of market trends. For more information please visit: https://www.vindaloosofttech.com/

Contact Us: Email: [email protected] Call us: [phone]

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CallCentr8 is a complete WebRTC-based multi-tenant contact center solution that supports high call volumes and provides core features such as call scripting and disposition management, ACD, IVR, call recording, and real-time reporting. The software supports advanced call distribution methods and easily integrates with third-party business tools.

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Looking for a versatile VoIP billing solution? Discover CloveKonnect, a Class 4 Softswitch tailored for VoIP networks of any size. Contact us today to discuss how our CloveKonnect can elevate your digital platforms.

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With PimentoPhone Transform your handheld devices and desktops into powerful VoIP softphones. Say goodbye to expensive IP phones and enjoy features

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Are you a small or large company overwhelmed by high call volumes or confused callers? PepperPBX, our advanced multi-tenant PBX system, is the ultimate solution for all your business call management needs.

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Future-proof Evolution of VoIP with the Multi-Tenant PBX Solution

Once said, ‘Great communication begins with a strong connection.’ Therefore, with time, great efforts were shifted to strengthen the connection to deliver a seamless communication experience.

VoIP and Multi-Tenant IP PBX Software stepped in to make the communication world a cinch for all sizes of businesses and individuals. Multi-tenant IP PBX solutions have been the best digital transformation ever that rolled the red carpet for VoIP.

Wondering how? Come check this!

What is VoIP?

VoIP (Voice Over Internet Protocol) is a technology that lets you make or receive calls using the Internet instead of using regular phone lines. What it does exactly is, convert your audio into a digital signal and transmit your voice into small digital data packets to the person you connect on call in real-time.

Since it calls over the internet, it offers scalability and flexibility to bypass long-distance calls, making it cheaper than calling through regular phone calls. You can call through a computer, smartphone, or laptop. Large companies integrate VoIP into a multi-tenant PBX system for seamless communication among staff.

But wait!

What is a multi-tenant PBX solution?

A multi-tenant PBX system (Private Branch Exchange) allows multiple independent individuals, departments, or organisations to share the same PBX infrastructure. It offers a separate and secure environment to each tenant. How exactly does it work? Each tenant has their own set of phone lines, call routing rules, and voicemails, but they all share the same underlying software.

At Vindaloo Softtech, we offer hosted PBX solutions that help you serve multiple clients or departments at a time from a single server instance. It cuts off the cost and complexity that occur due to separate PBX servers for each tenant.

But how is VoIP integrated into a multi-tenant PBX server?

Well, that’s the wonder it does. VoIP configures PBX software to support VoIP protocols for sending voice over the internet in real time. It lets the PBX manage calls from VoIP devices and clients that enable communication services for multiple tenants under the same infrastructure.

Benefits of Multi-Tenant IP PBX:

Save Your Bank: This allows you to share the same infrastructure among multiple tenants. It cuts down on your hardware and maintenance costs.

Centralized management: The multi-tenant IP PBX system manages the communication services centrally, allowing monitoring, updates, and troubleshooting features.

Scalability: With PBX software, you can easily add or remove users as per your requirements.

Flexibility: The multi-tenant PBX solution supports a variety of devices to ensure flexibility in communication channels.

Improved Collaboration: With features like voicemails, call forwarding and transferring, and messaging, improving collaboration and fostering teamwork.

Robust Security: With its Freeswitch PBX GUI firewall management and standard industry protocols, it offers robust security measures to protect communication data.

Enhanced Client Service: This offers quick call routing and CRM integration to deliver an outstanding service experience.

If You are ferreting out the best PBX Solution, Your search ends here!

The Best PBX Solution: Pepper PBX

PepperPBX, the best multi-tenant PBX software by Vindaloo Softtech, is the most popular choice for large or small businesses. It is a ready-to-deploy, multi-domain, secure PBX server, feature-loaded to manage your VoIP calls.

If you want to know more about why PepperPBX is the top choice of all, dive right here!

How is multi-tenant IP PBX evolving in the future of VoIP?

PBX solutions in integration with VoIP have revolutionized the way businesses communicate these days. Multi-tenant PBX Solution is evolving the future of VoIP through its offerings such as scalability, flexibility, and cost-effectiveness. This is just the core of this, look at how fantastically it is evolving the VoIP world.

Easy accessibility to rich features

PepperPBX, a multitenant IP PBX, has given VoIP easy accessibility to its rich features. Such as,

Smart Dashboards

GUI Firewalls management

Multi-factor authentication

Contact Sync

Monitoring window

BLF and DND Support

Call forward/waiting/transfer

Call flow

Call Parking

SMS/MMS*

Voicemails

Call recording/call broadcasting

Fax server, and many more.

Most of the multi-tenant IP PBX is integrated with VoIP billing solutions to handle different rates of clients, accounting, invoicing, and billing jobs.

*Requires custom development

Enhanced call quality and reliability:

From the very beginning, VoIP systems faced call quality and reliability issues. However, with current multi-tenant PBX systems, a stable connection and high-quality audio can be enjoyed.

Scalability and flexibility The SIP-based communication system offers high scalability by supporting growing business needs with ease. With the increasing size of the business, it allows you to add new phone numbers or extensions in a minute. You can also remove the users without much hassle. It cuts off hardware investments and makes it a cost-effective solution. With the right PBX choice, you can meet any growth rate, supporting business goals.

Cost Efficiency A multi-tenant IP PBX system uses VoIP, making calls free within the same app, phone lines, or extension. Rules out expenses for infrastructure management, additional extensions, and new phone lines. It is cheaper and needs less manpower for operations.

Geographical Reach Multi-tenant PBXs can be managed remotely without requiring physical hardware setups, capturing multiple geographies easily. It makes market expansion and network expansion super easy.

Seamless Integration with Modern Tools A multitenant IP PBX service can seamlessly integrate with CRM software, offering access to caller information and call history to deliver better customer service. With its super mobile connectivity, it allows users to make or receive calls using their business numbers on their smartphones.

Security and Compliance PBX solutions offer multi-factor authentication, encryption, and GUI firewall management for secure communication. It follows industry standard protocols to keep security at its peak.

Future Trends and Innovations

The era of AI allows AI-powered features such as voice-activated commands for tasks like call routing and scheduling. With 5G integration, it will enhance speed and communication reliability. And yes! Future systems will shift the focus to intuitive and user-friendly interfaces.

[vindaloo-softtech]

Softphone: Its Types and Top Features That You Must Know

“You don’t need to be stuck to your desk like a Ball and Chain, Time to cut loose with a PimentoPhone.”

This is truly a Dog-eat-Dog Era for businesses. In this instance, the business could not afford slow, rigid or barrier-packed communication. All it needs is consistency, reliability, safety, and flexibility in communication from wherever, and whenever.

With this virtual world, communication has also gone virtual. No more wires or bulky devices, just an installed software application i.e., the Softphone is perfect to ease your communication challenges.

“Technology: My destination knows no end. Would you like to join? Communication: Challenge Accepted.“

Scroll through the things we will cover in this write-up.

What is Softphone?

Why is Softphone your Solution?

Types of Softphone

Features of Softphone

What is Softphone?

Well, Softphone is not exactly some cushy or plush gadget. It is a future-proof software application, installed on internet-connective devices such as desktops, laptops or mobile devices. It allows you to connect on call over the internet using your business number without needing your employee’s personal phone number or other stuff.

It offers a seamless user experience and supports a multi-generational workforce. Along with the voice call, it supports call-forwarding, teleconferencing, SIP-to-SIP messaging features and whatnot.

“In Simple words, it is a virtual phone as an application that can be installed on a laptop, mobile and desktop. Your team can manage calls from anywhere while maintaining a professional image.”

Why is Softphone your Solution?

Does your calling system in the business eat up your budget due to expensive setup, maintenance, or call rates, especially for long-distance calling? Softphone cuts off your unnecessary costs.

Facing limited mobility issues, do you have to be tied to your desk to manage calls? The softphone lets you make calls from anywhere, anytime with internet connectivity.

Facing scalability issues such as finding it hard or costly to expand your business with hardware? Then, using a softphone you can add more users without needing expensive hardware.

Tired of complex set-ups and maintenance? then, simply install a softphone that gives you professional help and time.

Frustrated with limited features? Softphones are feature-packed, providing you with thousands at a time.

Want to upgrade from hardware bulk to software comfort? Softphone reduces the wear and tear of hardware and keep you light.

Types of Softphone or VoIP Dialer:

Softphone or VoIP Dialer Software are available in various options. This has become a forefront solution for those working remotely. It supports voice calls, conferencing, call forwarding, messaging and many more. Choosing the best softphone or dialer system depends upon various factors such as the purpose of use, functionality, standards or protocol, and features offered.

The major types of Softphones are as follows:

SIP Softphone: SIP Softphone requires the Session Initiation Protocol to communicate over the internet through voice, video calls or instant messaging. Vindaloo Softtech, the best SIP Service provider, offers a white label SIP Softphone allowing them to match their corporate identity. White-label SIP dialers offer flexibility and scalability and are the best fit for various industries.

Mobile Softphone: Mobile Dialer Software is meticulously designed for smartphones or tablets. It allows you to make or receive VoIP calls through mobile devices. Mobile SIP dialers are cost-effective and best-fit for the remote or mobile workforce. Vindaloo Softtech offers PimentoPhone, a white-label mobile SIP dialer that offers cut-throat communication solutions.

Web-App Softphone: Web app Softphone allows users to make voice or video calls right from a web browser, without needing any software installation. White-label PC dialers can be integrated into web applications for better communication solutions. Web-based SIP clients offer convenience and accessibility and allow users to communicate smoothly from any device.

Desktop Softphone: The desktop dialer software is to be installed on a computer to make or receive VoIP calls using a headset or microphone. We offer white-label PC dialers that meet your specific business requirements, including personalized features and branding options. The dialer for PC offers all the features right from calling, to instant messaging to voice-mail.

Hey! Are you confused about which is best? Softphone Vs Deskphone? Check out the difference between a Softphone and a desk phone!

Features of Softphone:

At Vindaloo Softtech, we offer the most advanced Softphone – the PimentoPhone which allows you to make calls from your mobile, desktop or laptop. It is quite simple to use and allows easy integration. Look at how PimentoPhone offers you a seamless communication experience. Explore the great features of Softphone.

HD Voice, Video Calling***, Conferencing: Softphone allows users to make uninterrupted voice calls using VoIP technology. Simply dial the number within the softphone application to connect over a call. It also allows face-to-face communication, conferencing and virtual meetings with crystal clear visual clarity.

SIP-to-SIP Messaging: If you want to shoot a quick ping, softphone offers snazzy SIP-to-SIP messaging features that ease your way of sending texts.

Presence Status: It lets you check the presence status of your colleagues whether they are online, offline, or Busy on another call.

Call Forwarding or Transfering: It allows you to pass a call with its call forwarding and transfer options. So you can attend the call effectively whether you are on the go or need a quick handoff.

Voicemail or Call recording: Don’t worry if you miss a call, Softphone allows you to manage voicemails and lets you read the text on the go with voicemail transcripts. Apart from that, you can record every detail of important conversations with its call recording feature.

Yes! These are the features of a Softphone, But what’s special about the Pimentophone- The Ultra-modern Softphone?

White Labelling Support

Security at its peak

Call Hold/Unhold

Call Transfer

Call Logs

Call Mute/Unmute

Voicemail

DND (App Side)

Share contact Sync

Support DTMF

WSS Protocol Support

Push Notifications (Firebase and APNs)*

SMS*

BLF and Speed Dial*

Multiple Codec Support (PCMU, PCMA, GSM, Opus and G729**)

Video Support***

*Requires custom development **G729 requires a server-side licence ***Requires appropriate network infrastructure and server that supports video calling

Stay tuned to learn how softphone works. Explore more about PimentoPhone, A Softphone! Connect with us to Connect better with your Clients.

[vindaloo-softtech]

Benefits of VoIP Billing Software and Tips to Choose the Right One for Your Business

Voice over Internet Protocol (VoIP) technology has become increasingly popular among businesses, enabling them to make phone calls over the Internet rather than traditional phone lines. This technology offers numerous benefits, including cost savings, increased flexibility, and enhanced communication capabilities. However, managing and billing VoIP services can be complex and time-consuming. This is where VoIP billing software comes in, providing businesses with a comprehensive solution for managing and billing VoIP services. In this article, we will explore the benefits of VoIP billing software and how it can help businesses streamline their billing processes.

What is VoIP Billing?

VoIP billing refers to the process of tracking and charging customers for their usage of VoIP services. VoIP billing systems help service providers manage their revenue streams by monitoring call usage, calculating fees, generating invoices, and processing payments. These systems support offers can be categorized as prepaid and or postpaid billing, and they come with features like call detail records, real-time billing, customer management, and billing analytics. VoIP billing aims to ensure accurate invoicing, reduce customer disputes, and improve customer satisfaction.

Benefits of VoIP Billing Software

Automation

Automation is one of the top reasons for having VoIP billing software in the VoIP softswitch solution. The software automates the billing process, eliminating the need for manual processes such as data entry, generating invoices, and tracking payments. Automation saves businesses time and money, reducing the risk of errors and ensuring that invoices are accurate and sent out promptly. This automation also allows businesses to redirect their employees’ efforts to more value-added tasks. 

Accurate Billing

VoIP billing software ensures accurate billing by automatically calculating usage and generating invoices based on pre-defined rules. This eliminates billing errors and ensures that customers are charged correctly for their services. This feature ensures that there is transparency and fairness in billing, which can help to improve customer satisfaction. 

Centralized Customer Management

VoIP billing software provides businesses with a centralized platform for managing customer accounts, including call logs, payment history, and service usage. This enables businesses to provide better customer support and enhance customer satisfaction. Businesses can quickly identify the customer’s history and track their account details, which allows them to customize their services for each client’s needs. A better understanding of customer needs can lead to more targeted marketing and sales strategies, boosting customer retention. 

Improved Service Offering

VoIP billing software enables businesses to easily create and offer customized pricing plans, promotions, and discounts. This feature can help businesses attract and retain customers. Businesses can easily create pricing plans that cater to their customers’ specific needs, offering a more personalized service. Additionally, the software provides businesses with detailed analytics on service usage, enabling them to identify opportunities for upselling and cross-selling. Better insights into service usage patterns can lead to more effective marketing and sales strategies. 

Better Resource Management

VoIP billing software provides businesses with insights into their service usage patterns, which allows them to manage resources more effectively. By analyzing usage patterns, businesses can identify areas of overuse or underuse and adjust their services accordingly. This can help to reduce costs by minimizing wastage of resources and maximizing their usage. 

Scalability

VoIP billing software is highly scalable, enabling businesses to scale their operations as they grow. The software can handle an increasing number of customers and services without compromising on performance or accuracy. As businesses grow, they can easily expand their services by adding new customers or offering new services. 

Integration

VoIP billing software can integrate with other systems used by the business, such as CRM software or accounting software. This integration can help businesses streamline their billing process and ensure consistency across all systems. This feature can also reduce the potential for human error by eliminating the need for manual data entry and reconciling data between systems. 

Data Analysis

VoIP billing software provides businesses with detailed analytics on service usage, enabling them to identify opportunities for improvement. By analyzing usage patterns, businesses can identify areas of inefficiency and adjust their services accordingly. For example, if a customer is overusing a particular service, the business can either adjust the service to better meet their needs or offer additional services that better meet their needs.

Who Uses VoIP Billing Solutions?

VoIP service providers include telecommunications companies, internet service providers, and resellers of VoIP services. These providers rely on VoIP billing systems to manage their billing and invoicing processes, as well as to track customer usage and generate reports to analyze business performance.

Telecom VoIP billing is a complex process that requires specialized software and expertise to ensure accurate billing.

Hosted VoIP billing systems are prevalent among small and medium-sized service providers, providing a cost-effective solution without expensive infrastructure.

VoIP billing solutions offer a range of benefits to service providers, including simplified billing processes, reduced errors, and detailed reporting and analytics that can help providers track revenue and manage customers more effectively. 

Overall, VoIP billing solutions are essential for any business offering VoIP services and can help providers streamline their operations, improve their services, and drive business success.

Tips for Choosing the Right VoIP Billing Software

Consider Your Business Needs

Before choosing a VoIP billing software, consider your business needs and requirements. Look for a software solution that provides the features and functionality you need to manage and bill VoIP services effectively. 

Evaluate the Software Features

VoIP billing software should provide essential features such as billing automation, call rating, and invoicing. Additionally, it should offer additional features such as analytics, customer management, and integration with other systems, such as CRM software. 

Check for Scalability

Choose a VoIP billing software that can scale as your business grows. Look for a software solution that can handle an increasing number of customers and services without compromising on performance or accuracy. 

Look for Integration Options

VoIP billing software should be compatible with other systems used by your business, such as CRM software or accounting software. This enables you to streamline your billing process and ensure consistency across all systems. 

Evaluate Customer Support

Choose a VoIP billing software provider that offers excellent customer support, including training, technical support, and regular updates. This ensures that you receive the necessary support and resources to use the software effectively and optimize your billing process. 

Wrapping Up

In conclusion, VoIP billing software can provide businesses with a comprehensive solution for managing and billing VoIP services, enabling them to save time, reduce costs, and increase revenue. By considering the tips above, businesses can choose the right VoIP billing software that meets their needs and enables them to manage and bill VoIP services effectively. Contact us today!

[vindaloo-softtech]

The Role of Cloud-Based Contact Center Solutions in Business Transformation

The business operation has transformed over the years with the advancement in technology. The cloud-based solution in contact centers has emerged as an efficient trend.

The increase in demand for cloud-based contact centers is showing the potential it holds to shape the business across industries.

In this article, we will delve deeper into this booming trend to get a deeper insight into how it is impacting call centers. 

What are cloud-based contact center solutions?

If you can imagine a contact center that exists, but not in a physical form only over the internet. That would be a perfect representation of contact centers based on cloud solutions. It has all the features of a traditional contact center along with hosting privileges.

How does a cloud-based contact center function?

A cloud-based contact center solution is a technology that enables consumers to use storage, servers, databases, and applications over the cloud. Cloud computing functions in such a manner that it reduces the complexities of managing the underlying infrastructure.

Why should your business adapt to a cloud-based contact center?

The cloud contact center is generally a central point of contact that handles all the outgoing and incoming communications. You can access it virtually from anywhere without any geographical boundaries. 

Worldwide people are adopting digital media, and around 29% of people reported by Statistia, have social media access. Due to this increased usage, it is very important for businesses to align with the mass choice of communication channels. While large physical organizations may come across several issues while handling multi-way communication, Cloud contact center solutions can overcome these aspects easily.

Problems faced by traditional contact centers

Customer always seeks to manage multiple communication channels at the same time for businesses.

Routing of calls and messages takes some time because all the calls are managed by human agents.

Management of agent time is another big-time issue as a lack of automated tools leads to a lack of efficiency.

The unavailability of proper analysis of dashboards prohibits businesses from optimizing their services to provide a smooth experience.

How is the cloud-based contact center overcoming these shortcomings?

Here are some of how a cloud-based approach is better than traditional contact centers:

The strategic integration of different channels of communication into one single system.

No need to manage physical hard servers.

Provides call routing features, with an interactive voice response feature.

It allows firms to scale their services by adopting a virtual way.

Tip to follow while choosing the correct cloud-based contact center?

If you are flattered by the level of easiness cloud-based contact center will bring into your firm, here are some of the things you should keep in mind:

Always be clear with your requirements so that it is easier to evaluate if the contact center will be able to meet your expectations.

You can reach out to one of their previous customers to know more about their working methodology.

Verify the expertise of the staff that will work with your firm.

Discuss the goals transparently so that they are well aware of whom they might be working with.

You can also discuss the privacy policy and how the working surveillance will take place.

Make sure to reach out to different firms, so that the pricing against the services is familiar to you.

Discuss the call center software and tools they would be using.

Which is the best cloud-based call center out in the world?

Many studies and reports have been published on the best cloud-based call centers over time. However, one common name among all those publications is CallCentr8. Mostly the testimonials from the previous clients and the total impact are two key parameters that made CallCentr8 ahead of others.

Here are some of the features of CallCentr8.

Features of CallCentr8

Multi-Level User Access

Tiered Contact Center

Dialing Type (Auto, Progressive, Manual)

ACL, Gateway, DID Management

Agent Management (Monitoring, Allocation)

Call Queue/ Agent Status Monitoring

Web-Based Softphone

In-built Automatic Call Distribution (ACD) System

IVR Management

One-click Reporting (System, Supervisor, Agent, Campaign)

MOH & Prompt Management

Call Recording & Playback

Essential Call Management Function (Queue, Barge, Hold, Mute, Transfer)

Cloud-based Web App Solution

Call Script Management

Disposition Management

DialPlan Management

Voice Mail Support

We hope this article has provided you insight into how the world of contact centers is evolving and how it can shape your business.