Tumblr account terminated
So this happened to me a few days ago, and I thought maybe sharing my experience could help someone if this happens to them in the future.
I was checking my Tumblr when suddenly I was logged out from it and given the usual Log In page. When I entered the details to access my blog, this appeared:
My heart skipped a bit. I tried to re-enter the details (maybe I got them wrong the first time), but no, the same message about Termination was shown. I typed my blog URL and got the ominous :
Same thing with my sideblogs.
So obviously I was very worried. I contacted the Tumblr support but didn’t get an answer for 48 hours, only an automated reply. I already started mentally saying goodbye to my blogs, my posts and all my followers, when finally I recieved their answer:
(In case you can’t see the picture, it says:
Hello,
We’ve restored your account.
Thank you for bringing this problem to our attention. We’re sorry that it occurred, and we’ll do our best to make sure that it doesn’t happen again.
You should now be able to log in just fine with your email address and password.
Please let me know if there’s anything else I can help you with.
My blog was restored and working normally. All my sideblogs were intact , and so were my posts and my followers. The only thing that was lost, is all the conversations by Messages. The people with whom you talked are still there, but all the history of the conversation is gone.
Alright so here is what you should do if this happens to you. Don’t panick like I did Click on the “contact support” link provided in the terminated window. Alternatively, go on Tumblr.com/support.
Politely explain your situation - give your blog URL, your mail, tell what happened exactly. I understand that the situation can be upsetting, but the person who will read the message and try to help you isn’t directly responsible for the termination of your blog. And sending an angry message with insults isn’t the best way to get your blog back either.
Wait for the reply of the team. If you feel like it takes too much time (more than few days for example), try to fill the Help/Support form again.
Once the team is in contact with you, keep the polite tone. Normally if your blog didn’t go againt the Tumblr rules and policies, you should getit back like I did.
