x10Hosting Status

Important announcements related to the services provided by x10Hosting.

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[Resolved] Reboot

We are rebooting the “XO1″ server to apply some updates.  Expected downtime is 5 to 10 minutes.

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[Resolved] Service Interruptions

We are currently working on resolving an issue with the Webserver on XO1. We appreciate your patience while we work to resolve this matter.

Update 09:50 Eastern: The issues with the webserver on xo1 have been resolved.

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Quick update to XO4

We are applying an update to XO4, ~5 minutes of downtime is expected.

[x10hosting]

DDoS Attack on XO1

We are experiencing an outage on XO1 due to an inbound DDoS attack, netops is working on mitigating and service should be restored shortly.

Resolved: The attack has been mitigated and services are online as usual.

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XO4 Outage

We are currently looking into some issues that have arisen on the server "xo4". We appreciate your patience as we investigate into why this has happened, and apologize for any inconvenience this may cause.

Update: This server is now back online. Thank you for your patience.

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Login Systems Maintenance

We are currently performing emergency maintenance to resolve ongoing issues on our back-end systems. This is affecting both logins and signups on our free hosting service, though websites are unaffected by these issues.

We appreciate your cooperation as we bring our back-end systems back online, and apologize for any inconvenience this may cause.

Update (12/22/14) 20:33 Eastern: The maintenance is now complete. If you experience any issues logging in or redirecting to cPanel, please open support thread on the forums.

Update (12/23/14) 18:37 Eastern: We have taken our login servers offline to resolve ongoing issues affecting a small number of accounts caused by the maintenance yesterday. We appreciate your patience as we investigate further.

Update: Our login servers are now back online. If you continue to have any issues when logging in, please create a thread on the forums. Thank you for your patience.

[x10hosting]

Security Updates

We have been rolling out new security measures across free hosting the past couple of days including blocks to some major botnets and known spamming IPs (Forum\Comment spam).  Tonight we are implementing a new set of mod security rules for Apache to further protect our customers against known and unknown exploits.  So far we are seeing upwards of 10,000 requests per minute stopped by these new changes and hope to increase that even more with some fine tuning.

If you have any issues on your website or issues accessing your website please open a thread on the free hosting forum so we can investigate.  The mod security rules should be showing a 403 if you inadvertently trigger a rule but it may not in some cases so please report to the forums just in case.

[x10hosting]

Free Hosting Maintenance

We are deploying updates to the free hosting servers over the next couple of hours which will cause some intermittent connectivity issues.

Update: This is now complete.

[x10hosting]

XO3 Maintenance

The server "xo3" is currently experiencing internal issues. We apologize for any inconvenience caused and we are actively working on bringing services back online.

Update: Services have now been restored to xo3.

[x10hosting]

Illuminated Server Migration

Tonight, we will be performing a migration for users on our Illuminated service. The migration will be moving the server to our private Cloud, which will ensure higher availability, and better performance for our users on this service.

Some downtime is expected, however it should be relatively short. You may see a message saying "This site has been moved."

We will provide updates as the migration progresses.

Update: The migration will commence tonight, 12-1-2014

Update: As of 00:39 EST, the migration is about 50% complete.

Update: As of 01:23 EST, the migration is complete. It may take a bit for DNS to propagate over to the new server. In the meantime, please refrain from making any modifications to your site, so that all changes are guaranteed to persist.

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Illuminated Outage

We are experiencing an unexpected outage on the Illuminated server at this time. We are looking into the issue and apologize for any inconvenience this has caused.

Update: Illuminated is now back online. Thank you for your patience.

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x10Hosting.com Issues

We are currently working on resolving some issues with the main website that may be preventing some users from accessing and logging into the account portal for their accounts. We apologize for any inconvenience.

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[Resolved] XO2 Outage

The infrastructure maintenance that occurred earlier has caused more issues with XO2. We are working to restore service.

Update 12:17 EST: Access to the server has been restored. We're working on resolving the outstanding issues with the webserver.

Update 12:28 EST: The webserver issues should now be resolved.

[x10hosting]

[Resolved] Infrastructure Maintenance

There will be a few brief interruptions of service on XO1, XO2, XO3, and XO4 as we preform planned Infrastructure and Network maintenance. Outages should be relatively short. Thank you for your patience.

Update 2:15 EST: This has been completed.

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XO2 Emergency Maintenance

We have taken the server "XO2" offline for maintenance to fix an issue affecting multiple services on this particular server. We are actively working on bringing this server back online, and we apologise for any inconvenience this may cause.

Update 4:15 PM EST: The server has experienced a significant problem with its storage devices due to an underlying hypervisor hardware problem.  This has lead to corruption on the file system that was replicated onto redundant copies of the disks.  We are in the process of recovering the system at this time.

Update 4:50 PM EST: We are still working on restoring service to XO2. Thank you for your patience.

Update 6:40 PM EST: The XO2 server has been returned online.  We are continuing to work to recover cPanel, web, and administrative services at this time.  At the present time HTTP and MySQL are online.  

Note: There has been some data loss.  We do have full system backups available.  The most recent recovery point was taken approximately 1 hour and 30 minutes prior to the start of this event today.  The amount of files and directories affected is very small.  If you have noticed any files or data missing please open a thread on our community forum and clearly identity for us what is missing.  We'll get it restored.  Initial counts show only about 60 accounts affected by this, which we will be proactively restoring. 

Update: The system is back online fully.  If you experience any problems please open a thread on our community forum so that we can help you.

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[Resolved] XO3 Network Issues

We are currently working to restore service to XO3 due to a Network issue. We appreciate your patience.

Update 13:22 Eastern: Network connectivity has now been restored.

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[Resolved] XO5 Issues

We are currently working on resolving the ongoing issues with XO5. Thank you for your patience.