YakoVoice

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IVR Solution with Mood and Sentimental analysis tool

At YakoVoice, we believe in innovation.

We have built a technology which can help the business to analyze customer behavior by analyzing how they react on calls.

Our Mood and Sentimental analysis tool analyze customer calls and generate reports on how your customers are behaving.

To know more please visit our website: www.yakovoice.com Follow us on social media to get updated about new technology and news.

https://www.facebook.com/yakovoice

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Call Center Solution Connect the missing in less than 5 minutes by designing your customised cloud center solution. To know more, visit: https://bit.ly/347gGwy Mail us at [email protected] or call @7874078740

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Design Your OWN IVR(Interactive Voice Response) with YakoVoice

IVR (interactive voice response) is the tool that helps business to handle their calls easily. If you are running small or big business Customer communication is very important.

IVR systems can be as simple as asking customers to press 1 for billing, 2 for product information and 3 to speak with a customer service representative.

If you are looking for IVR services, YakoVoice is the best option you can rely on.

Getting Start with us.

Visit http://yakovoice.com/ To start you IVR journey with us.

YakoVoice Features:

- Multi-Level IVR - Click to Call - Voice SMS - Voice OTP - Call Conferencing - Toll-Free Number - Call Recording

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7 Steps to Develop Successful Strategies to Increase Sales

In recent memory now, the market is moving faster than at any time. In a matter of seconds, new contenders rise, items like yours are discharged, and before you know it, it’s a race to the base.

Regardless of the industry you are in, what worked admirably a couple of years ago is not enough today. This is not the time to experience or take applications; This is an opportunity to sell. Here are some essential advances you can take to improve the execution of your business, decrease your sales expenses and ensure your endurance.

Here are 7 Steps to Develop Successful Strategies to Increase Sales

1. Clarify your mission: Start by understanding your business specialty. What do you do better? Who needs what you do? What would be the best way to move towards these possibilities? What amount would they say they will pay? In the event that these consultations are not addressed effectively, crossed at the top for clarity and vision.

2. Break the mission into specifying objectives: Record the movement targets (calls every day, recommendations every month, referrals per call, etc.) that you can control. Set results objectives (offers every month, sum by an offer, benefit by an offer, etc.) to quantify your progress and to monitor carefully. Increase your action and measure the results. The objectives concentrate and invigorate your activity.

3. Offer to clients needs: Continually expect your possibilities to buy just what they need. How could I convince them about that need? Underline the highlights of your article or administration that reduce costs and deal with problems for the customer. From time to time, you can reposition your products. For example, you sold fleece suits for their looks and feel; currently emphasizes the solidity of the fleece and its lasting value. Be imaginative in your offers and promotions.

4. Make and keep great consideration: Viable advertising, referrals, strong bidding skills, and vital consultations are the keys to great consideration. A tireless finish or more customer service are the keys to taking care of it.

5. Sell deliberately: Realize what to do and why you are doing it with each progression along the way. Who do you focus on and why? What are you going to explain to them and why? What are you going to ask them and why good reasons? What will your proposal resemble and why? When are you going to request the application? In case you do not feel confident about yourself in each progression of the sales procedure, make a train or direction.

6. Ask, Listen and act: Superior to any other, these three words summarize the achievements in the dealings. Your consultations must be imaginative, arranged, important and direct. Your listening skills must be created exceptionally. You must react and make a move that shows that you have tuned in with the client and need the deal.

7. Build up your mentality: Your attitude is controllable. Conquer your fears. Change the convictions that limit your success. Your reasoning propensities control your dedication, energy, tirelessness, perseverance, satisfaction, and certainty. Watch for them, choose which ones are useless and afterward resolve to change. With time and exertion, you can turn into the individual you need to be.

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” -Thomas Edison

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Companies lose Rs. 210 Crore due to not having call management system

Spending a million bucks on advertisements and marketing is not worth it if you are not there to attend when a customer is calling.

Imagine your marketing efforts are resulting in new leads to your competitors just because they are having a simple call management system 60% of businesses in India are not equipped with the call management system and that results in loss of revenue.

A survey suggests Indian SMEs are losing Rs. 210 crore of revenue because of not able to handle incoming calls. And also because of having outdated call management systems that cannot capture all the calls.

In this digital economy, a customer takes a fraction of a second to switch from one company to another if not getting a quick response.

What is a call management system?

A call management system is designed for a modern era of communication between organizations and customers.

It works on the internet and does not require old PBX infrastructure. telecommunications applications, switching, and storage is hosted by a third-party outside of the organization using them, and they are accessed over the public Internet.

Calls are routed according to the set up of calling features within the given system such as Call Queues, IVR menus, and Recorded announcements. Call features provide a customized experience for the caller and maximize the efficiency of inbound call handling

Using cloud telephony helps you automate your business communication.

It even captures all your calls when you are not available in the office and records them for future analysis.

As the call management system works on a cloud it will save businesses from faulty telecom lines. And because of that reason, it will never go down like old landlines.Why is it must have for every business?My business doesn’t need this: We are already established and generating enough revenue and don’t want to invest in expensive technology. If you are thinking like this then let me tell you some insights on why is it must for your business.

The Myth of “It is costly”: Call management system or cloud telephony is not fixed-line and having local area codes, both your business and your clients can bypass any fees associated with making long-distance phone calls.

Never Miss a Call: With the help of a call management system you can capture all your calls even when you are on the go. And even when your agents are busy handling other customers. So you never miss a new lead.

Get a global presence: Start using cloud telephony in conjunction with your regular phone system to give your business a presence in cities and countries other than the one you call home. Get your business a global reach.

One number for everything: Get one virtual number for various use. Forward calls easily to the right agents based on requirement and increase productivity. You don’t need a lot of numbers for each department to increase confusion.

Avail Professional Image: imagine customers calling your business and gets a welcome tone of company greetings. It will look professional and help your business build a big brand image.

Record and analyze calls: With the help of a smart dashboard, you can record and capture all the conversations that took place. And the best thing is you don’t need to remember the last talk you had with a customer when they are calling again. By analyzing calls you can even measure the performances of your customer engagement and take a step to make it better.

Better customer experience: 86% of customers will pay more for better customer experience. If your customers are not facing any issues reaching to you. Then you will also not face any issues reaching better revenue.

More calls, More customers: Handle a large volume of calls with the same number and serve multiple queries at the same time. Who doesn’t want a bigger customer base with ease?

From start to end and beyond: If you are worried about how to get started. There are organizations like Yako Voice who can help you set up a call management system. It can be one-stop for everything including the whole call center setup.

There are some basics that can't be ignored when coming to customer communication. Responding to customers' queries via every medium possible will be the key to more revenue and more prospects.

Make a way for a customer to enter your business by the call management system.

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7 Facts of Customer Engagement Strategies

With the technology that opens new versions of communication between brands and customers, the expectation of anticipating and meeting real-time demands has changed significantly in recent years. This has reduced the layer between customer service and marketing. Customer experience has gone past deals to customer engagement.

What do we mean by customer engagement, truly?

Customer engagement to urging their clients to communicate and share the encounters they make for them as an organization and brand. At the point when executed well, a strong client commitment procedure will advance brand development and client faithfulness.

Here are seven customer participation strategies that can build a loyal customer:

1. Customer experience is a priority Start with the culture of your company and ensure that your customer service team, the first line of your business, is trained and shares your approach to provide incredible customer experience, and if not then reconsider your business strategy as to how much it is aimed at creating customer satisfaction.

Be there when your customers need it, if necessary, speed up the hours. What hours you should be accessible to them? Swiggy, the Indian food delivery brand, has been working well, not only are they fantastic for providing 24-hour customer service, but they are also stellar in timely and relevant offers, weekend tips: sweet weekend, healthy weekend and you are attracted with fun food made on their Twitter, Facebook and email channels.

2. Humanize your brand It is very important to understand that each client wants to feel that their brand agents understand their needs and that they can relate to their brand. Although it is easier for B2C products, even B2B brands are now working on newer strategies to profess the humanization of their brands. Identifying a personality within your organization that is passionate about your brand and a natural communicator and can turn you into a thought leader who gives you a voice to humanize your brand and talk to your audience. Create promotional opportunities and initiatives, such as regular guest blogs, and reuse them in video content through the right digital channels.

3. Get sassy on social There are platforms in which your spokesperson can participate in speaker opportunities, publish white papers, and electronic books. Influential people are very common on Twitter, and it is a great way to get interested, interact, and even attract your brand virally.

4. Drawing the line correctly But one must be cautious with their publications and content since social failures occur and sometimes, if not handled properly, they can become nightmares for brands. Mishaps, such as misjudged jokes, accidentally tweeting a link, everything can happen, but it can be avoided with caution.

5. Personalize customer communications Here, personalization can be in any form, from the automatically created cheerful birthday email to a modern calculation that prescribes items dependent on perusing history. Central Amazon sellers use a questionnaire to customize recommendations for potential customers. This is a brilliant way to help people find a perfect fit online and do what can be much easier.

6. Create useful content This was an underutilized strategy so far, but today with the increasing number of queries emanating from the customers themselves, the use of content to educate customers to improve customers to enhance their experience and increase satisfaction is being widely practiced.

7. Really listen to what people are telling you The opposite side of utilizing social networks as an approach to separate your brand is to utilize it to tune in to client complaints and truly react. Solving customer problems spontaneously and instantly is a great way to show that your customers are important to you. While it can sometimes be difficult to hear, sincere negative customer feedback can be one of the most important drivers for a change in an organization. Since your brand is what your customers feel about it, it is essential to be able to fully involve them through exceptional strategies.

“Satisfied customer is the best source of advertisement”― G.S. Alag

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Transform your business communication with Custom IVR

IVR is adopted by every business, whether it is small medium or big. The normal IVR solutions include customers giving a call and after multiple attempts, someone is there to provide desired services.

But that is not enough if you want to deliver high-class customer experience. Research says 86% of customers look for a better experience and easy communication with any business.

To provide world-class customer experience your business communication needs to be different from the competition. It needs to be customized.

To enrich your customer experience you need Custom IVR Solution which is specially designed for your business and not generic.

Why your business needs Custom IVR Technology?

Superior customer experience Customized IVR systems can help your business to enrich the customer experience. When customers are calling any business, all they want is an easy way to reach desired services. And when it happens correctly they end up buying their products or service. By having a custom IVR Solution, a business can set IVR menus according to customer needs.

Easy to reach extensions In a normal IVR scenario, sometimes includes complicated options, which can mislead customers to wrong agents. When integrated with a custom IVR system, your business can set easy to reach extensions. If a customer is calling for the support he/she can easily reach support rather than any other department. It saves a lot of time for both customers and agents.

Boost productivity With easy to change menus agents can spend more time focusing on different areas of business. Agents will also be more efficient when connecting with the right customers. It will require less training and cost to increase the productivity of the business as IVR menus will be automated.

Highly scalable According to business requirements, you can increase or decrease your call volumes easily. Custom IVR is highly scalable when it comes to managing the traffic. It can make the business communication smooth without any interruption of changing the IVR setup.

Easy to change YakoVoice Custom IVR gives any business a privilege to change to IVR menus anytime. With changing the business model you can change IVR flow as well. For any short time Promotional or transactional purpose IVR menus can be changed so customers don’t face any issues reaching your business.

Integration option YakoVoice Custom IVR comes with an option of integrating any third-party API or CRM. You can easily integrate CRM into your IVR and track all the details about the conversation with customers. Even measure agents' performance by analyzing the data. Make the interaction personalized by adding comments on the previous data. This way customers get more attached to the business and build better relationships.

Features of custom IVR Technology:

Call recording With YakoVoice custom IVR solution you can record all your business calls. This can be handy in case of any dispute or queries from customers or agents. This recording can also be useful to analyze the performance of your conversations with customers.

Call analysis and reporting YakoVoice Custom IVR comes with the smart dashboard. Wich helps your business keep all the record and provide reports for each conversation. What is the average conversation time? Average resolving time for any query. Everything can be found in one dashboard. You can even download or forward these reports to a specific database or URL accordingly.

Real-time notification Get real-time notifications of calls even when not in the office. You can get a notification via SMS or Email on your phone. And get things done on the go. You don’t always require PC to work or attend calls.

Intelligent routing YakoVoice Custom IVR provides intelligent call routing options from which calls are automatically routed to available agents if the line is busy. You can even set the routing logic for calls depending on working hours and availability accordingly.

Maximum uptime YakoVoice provides redundant cloud infrastructure spread across multiple regions to ensure the high availability of cloud infrastructure. The system is well designed and thoroughly tested to work efficiently.

In case of any sudden outage in a particular region, our cloud infrastructure plays an important role in failover management for every toll-free number.

With decades of experience and a highly skilled team, we can help you create your own tailor-made Custom IVR System according to your business needs.

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6 Ways financial institutions can win more business with cloud telephony

Financial institutions are spending heavily on lead generation and customer service departments.

But the major issue lies when they are not able to handle incoming calls.

Customers are getting confused by multiple numbers to call for services. Agents don’t remember what the previous conversation with a particular customer was.

And because of all these factors, leads are missing out.

With increasing competition and upcoming technologies, it is crucial to cop up with demand. In all this hype a small change in a communication system can give big results.

Adopting to cloud telephony will be essential for financial institutions to win more business and improvise customer experience.

Below are some ways for financial institutions to get most out of cloud telephony.

1. Be available anytime, anywhere:

Every minute there are thousands of customers calling to financial institutions at various times. And chances are high that calls are getting missed more often because of poor call management system.

Even after office hours, customer calls are not answered. Cloud telephony comes with this amazing feature where organizations don’t need to worry about missing calls.

When a customer is calling after hours, automated greetings will be sent. The call data will be stored and recorded in the secured database. Along with that notification will be sent to concern person about the call.

This allows agents to follow up and call back to the customer.

This helps capture all the missing leads. If agents are not available in the office, they can work remotely with ease. Customer calls can be answered anytime, anywhere.

2. One number for many uses:

While using various numbers for services, customers get confused on what number to call.

By having one centralized number, it makes things easy and simple for both institutions and customers. You just need to publish one Toll-Free number or Virtual number. When customers are calling on that number, a call will be diverted to agents/departments according to requirements.

This number can be easy to remember and help build brand value. The best thing about this number is, it will be a virtual number. So it cuts down all the trouble which physical number gives.

With a virtual number, customers can call you from anywhere regardless of location without any cost.

3. Better customer experience:

For any financial institution, Customer experience is the new lead generation process, believes marketing experts around the world.

And if your customer is not getting it, you are missing it. Cloud telephony can take care of customer experience.

Call transfer becomes easy as you can add many extensions according to customer requirements.

So when a customer is calling for complaint cloud telephony makes sure that he/she redirects to the correct departments.

It makes the job easy as agents already know the customer is calling for what purpose and serve them accordingly. If customer issues are solved within the time frame, it is more likely that customer will return to the same business and less likely to switch.

4. No Telecom outage:

Financial institutions can’t afford Telecom outage. Old telecom lines are mostly down because of old infrastructure and heavy maintenance.

There is a lot of costs involved with Old EPBX maintenance. Once the numbers goes down, it takes a while for them to get back on track. And due to that customers hear greetings like “lines are busy” or “the number is not reachable”.

When your business is using Cloud telephony there is no downtimes and busy lines.

Technologies like Yako Voice use redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure, In case of any sudden outage in a particular region, cloud infrastructure plays an important role in failover management for every Virtual a toll-free number.

5. Record, Analyze and Improve:

This one industry requires call recording the most. Every financial institution faces a lot of trouble and issues with customer queries and agent responses.

If no history of particular conversation is found then it causes further complications.

In this crucial scenario, cloud telephony can be a savior. It can record all the calls and store it in a smart dashboard. With the integration of iEngage (CRM) it makes cloud telephony more powerful, it makes customer data available on fingertips.

Agents don’t need to remember what the last conversation they had with a customer and who attended that particular call.

Agents can also divide leads into different categories like hot cold and nurturing. It helps business improve complaint management and agent productivity. Monitor and Improve areas for sales and customer service.

6. Go global & expand easily:

When thinking about expanding branches to provide services globally, the first thing that comes into action is moving business communication and setting up whole new infrastructure.

It is a long process to get going with new business communication and managing same with customers.

Having cloud telephony saves you from all these hassles. Having one virtual number can save you from spreading lot of numbers for each branch. It requires almost no infrastructure and no maintenance, which is most likely to save a lot of cost. You can take your business communication along and expand with ease without damaging existing customer communication and pockets.

Organizations like Yako voice gives turnkey solutions for Cloud Telephony to businesses of all sizes including startups, government, and big enterprises. Yako voice provides the highest level of data security to customers.

Yako voice is currently providing services to more than 5000 brands in India which includes some big brands like CISCO, Quickr, Axis Securities, ICICI Bank, Ola, Cognizant, ASKLAILA, TATA-BSS, FASTPAY INDIA, Agriplast Tech India Pvt. Ltd, Press 24 News, Craft Financial Advisors Pvt Ltd, Victor Tango Entertainment Pvt Ltd, Classmate Spellbee Season 8,9,10, Epic Research Pvt.Ltd, Vraiqueue and Many more.

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5 proven ways to handle sales calls, that drives more revenue

When talking about sales calls, there are thousands of books written and many researches have been conducted already.

There are millions of tips on the internet how to handle sales calls or tackle customer communication.

But, to make all this work in a manner to achieve better results, brands spend heavily on marketing or skilled human resources.

In this article, we will discuss small changes in call management system, which can help businesses improve sales calls without costing or brainstorming much.

Automated Outbound calls:

Automated calls are specially designed for startups and SME’s to spread communication effectively.

It is a powerful communication tool and allows pre-recorded voice to be automatically broadcast to designated groups as well as can be programmed for capturing and storing an interactive response from targeted customers in the form of DTMF.

Automation makes it easy for brands to spread the message effectively. It will make your customers remember you, and it will be also cost-effective than any other medium of calling.

Companies can even send personalized events invitations, promo offers, or call customers to visit you and increase customer base.

Be available when a customer calls:

The most important thing in any business is to manage calls effectively. In current tech updates, only cloud telephony is able to provide this feature to businesses.

With old EPABX, the major issue in focus is not able to answer after hour calls. And also with a fixed infrastructure, it is not possible to attend customers on the go.

Once sales executives are able to receive emergency calls after office hours too, it will logically generate more revenue. And there won’t be any chances of missing out important leads.

Cloud telephony gives you an option of tracking all your calls and lets you connect with your customers easily. Be available anytime, at anywhere for your prospects.

Effective lead management:

Integrating call management system with tools like CRM makes it more lethal. It makes the job easy for businesses to manage incoming leads.

Cloud telephony offers inbuilt as well as third-party merger options, which can be used as a sales management dashboard.

A single dashboard which provides all the data of leads and follows up details for agents can play a vital role in a sales cycle. You can even separate cold, warm and hold leads according to customer conversation.

Agents don’t need to remember what the last conversation they had with a customer and who attended that particular call. It makes sales calls more powerful

Know your customers:

Analyzing customer behavior is equally important to improve sales calls. Companies spend a large amount on researching consumer behavior tools.

With cloud telephony, one can record and analyze every conversation that takes place. You can listen to your customer conversation, later on, to know what customer needs are.

Companies can even listen to agent’s calls to measure performances and take steps to improve it. This makes the job easy for the performance rating at the end of the year.

Cloud telephony dashboard makes it possible for companies to analyze customer needs and improve sales tactics accordingly.

Superior customer experience:

60% of businesses in India are not equipped with a call management system and that results in loss of revenue. The reason for that is whenever a customer is calling to purchase services/product, the number is either not reachable or goes to other departments.

Intelligent call routing feature in cloud telephony allows companies to set a flow for better customer experience.  A customer can choose options based on requirements.

And also there is near to zero downtime in cloud telephony which is why your business can go 24*7 without interruptions.

It also leads to improving agent productivity which ends up to more sales calls and more customer conversation.

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Is your Old telecom lines Monsoon ready?

Seasons change yet telecom lines don’t. Also, 90% of business interchanges still happens on a telephone. Each business requires steady correspondence with clients. In any case, imagine a scenario where as a result of some common disasters your telecom lines go down.

This happens regularly in storm or monsoon when the lines you are utilizing for correspondence abruptly get disengaged. What’s more, it takes a while for them to get on track once more. Regardless of whether you complain to your telecom supplier, it won’t encourage much.

The reasons are basic for this to happen. The lines are not updated, they are not protected. Physical lines require continues maintenance and it requires a lot of costs which no one is ready to pay. It also requires heavy infrastructure and human resources to take care of it.

So the inquiry rises, is your old telecom lines rainstorm prepared? If not then what is the option? How you can keep your communication going.

What is the Solution?

This comes down to only one outcome, Switching from old telecom EPABX to Cloud Telephony.

With many proven reasons, Cloud Telephony is the future of business communication.

No infrastructure required

Cloud telephony provides facility to maintain and manage the entire communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.

No downtime

Unlike old telecom lines, there is no downtime with Cloud Telephony. Technologies like Yako Voice provides redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure. It will ensure no break in customer communication, which leads to flowing revenue.

Superior Voice quality

Cloud telephony’s state of art technology and robust infrastructure is hosted in a modern data center for high availability of bandwidth which provides superior voice quality. With maximum redundancy of networks, it is ensured that voice quality remains up to mark. No disconnected communication and no voice break.

Cost-effective

Once you get rid of old lines, it simply cuts down the human resource and maintenance cost. Cloud telephony saves up to 80% of cost compares to any other communication medium. You can utilize this cost into other ventures of business.

Highly scalable

Manage a high volume of traffic easily with our distributed design pattern and architecture. Now you can scale your volume as per requirement and ensure smooth functioning of a business. With expanding a business you don’t need to set up new communication system. Cloud telephony expands as per your business needs.

Smart analytical dashboard

Cloud telephony comes with a smart analytical dashboard. All your business calls can be recorded and stored in the database. You can even send the same details on your desired database or website by URL forwarding. This data can be analyzed for better customer experience and complaint management.

Is it easy to switch on cloud telephony?

Yes. Switching from your old telecom lines to cloud telephony is not a rocket science. And it does not require any additional infrastructure to set up.

Yako voice cloud telephony platform allows you to bring your own number and port it on our cloud. It has availability in multiple regions across India, gives you wider flexibility in every region. Having your own personalized number takes away your worry of losing your private number.

You can handle all your calls on the go even when you are not in office. Moving business locations was never easy before.

By publishing one Toll-free number, you can handle all your business communication easily.

We are here to help you out

Yako voice gives you an opportunity to setup Cloud Telephony with just few mouse clicks. No technical expertise required.

Our voice platform is designed with a holistic approach to cater for a wider audience with diversified needs.

Our voice platform comes with wide range of product and services which helps to automate any business process and leverage maximum advantages of cloud telephony. Discover the power of cloud telephony. Get all communication solution under one roof. Let your customers connect to you freely; expand your business across the globe.

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5 ways SMEs are generating more sales with cloud telephony

For SMEs, the most important development perspective is customer communication. If communication is not sorted out, then it can be a loss of sales and leads. In a current scenario, SMEs are using old telecom lines with complicated features, which are working just because there were no other communication options available.

But with rapid technology shift, cloud telephony is making the mark into customer communication and customer experience domains. It is becoming crucial because of its flexibility and robust technology.

Here are some features which are making SMEs divert from the old business phone system to cloud telephony.

Increase Sales:

Cloud telephony comes with an amazing option of integrating CRM with it. Once bound with CRM, all the customer data will be handy for any organization.

YakoVoice Provide Easy API integration where you can easily connect your CRM with YakoVoice panel.

These data will play a vital role in analyzing the sales cycle of customers. It will also help various departments like customer service and product development to improve the performances.

This feature will also be handy for agents, as they get pop up on the screen when a customer is calling. It will include all the details like customer name, what the previous conversation was, and details of the previous purchase.

This can prevent any disputes between customer and organization. Once customer experience is improved, it is more likely that customers will buy from the same organization rather than switching.

CRM integration will be crucial for organizations to improve the productivity of agents of every department. It will also help the product development team in developing better products and services according to consumer behavior.  

Most affordable:

There is a myth, that cloud telephony set up is very costly. But the truth is when you compare it with old EPABX it is way more cost effective.

Most importantly it does not require maintenance cost. Moreover, it does not require any big infrastructure like EPABX. Cloud telephony saves up to 80% of cost compares to any other communication medium.

It works on Toll-Free numbers which can make it more effective for customers to communicate without spending a single penny. When customers are not getting charged, it becomes easy for them to reach any business.

Scale as you grow:

Manage a high volume of traffic easily with our distributed design pattern and architecture.  Now you can scale your departments as per requirement and ensure smooth functioning of a business.

Our cloud platform is able to handle a huge volume of traffic without any hassle. The ability to scale on demand is one of the biggest advantages of Yako voice cloud telephony.

There won’t be any extra cost for expanding your communication across the globe. You can choose one centralized virtual number for all your business locations and according to customer requirements transfer calls to right locations.

It will become easy for employees from various departments to connect easily without any interruption. Expanding communication was never easy before.

Analytical dashboard:

With old EPABX you only get old telephone without any extra features, and even if you spend more, you will probably get a small screen where the caller id will be displayed.

The features like call recording and reporting make it more crucial for business communication. All the data of recordings will be stored in the dashboard.

This dashboard comes with a Yako design studio, where you can create your own call flow according to need, for example setting up a welcome tone, call transfer and sending automated SMS and more.

With smart dashboard, you can now receive calls even after office hours. All the data of missed call can forward to your desired mail id or phone number. Even with URL forwarding, all the call data can be transferred to the desired database.

Analytical dashboard makes the operation smoother for agents and customers.

Near Zero Downtime

Imagine a scenario where as a result of some common disasters your telecom lines go down. This happens regularly in storm or monsoon when the lines you are utilizing for correspondence abruptly get disengaged.

What’s more, it takes a while for them to get on track once more. Regardless of whether you complain to your telecom supplier, it won’t encourage much.

Unlike old telecom lines, there is no downtime with Cloud Telephony. Technologies like Yako Voice provides redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure. It will ensure no break in customer communication, which leads to flowing revenue.

Yako Voice platform comes with a range of product and services which helps to automate any business process and leverage maximum advantages of cloud telephony. Discover the power of cloud telephony. Get all communication solution under one roof. Let your customers connect to you freely; expand your business across the globe.

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How does Business Call Management System help to boost your business?

Communication is the key to success for any business. Maintaining business -client relationship is everything for the profitability of a business, be it a startup or a big enterprise. A marketer has to engage their customers in each step of the workflow of a transaction for a seamless customer experience.

An effective call management system can make the process smooth through its rich features and functionalities.

Gone are the days when the calls were made through telephones only. In this age of digital explosion, the business systems are completely integrated to deal with all the aspects of business and operation. Therefore, the calls have to be handled through the system as well.

What is a business call management system?

Business Call Management system is an integrated system that routes your business calls through the telephonic system using some parameters, rules, and conditions. This technology helps in managing your inbound as well as outbound calls effectively that helps increase productivity with a reduction of manual operator cost to a great extent.

The fact is this call management system is in place for a decade or more. This is nothing new. Today the call management service providers have enhanced the system to accommodate faster-changing business and technology landscape. In the global business market, marketers should be able to make calls from anywhere in the world to anywhere they want.

Therefore, the concept of business call management system on the cloud has arrived. It is also called Cloud Telephony.

Business call management system on the cloud helps you to make calls from anywhere, without the need for endless wires or fancy call equipment set up there. With this system, you do not have to manage so many numbers for your business and miss important calls when it is needed.

You can integrate the complete call business management system and link your entire team to a single contact number. Also, that single number can work for all of the departments and functions like Sales, Marketing, HR, Recruitment, support and even can be used for tracking your team’s performance.

Key benefits of having a business call management system:

Naturally, the old EPBX structures cannot keep up with the pace of faster changing digitized businesses.

Below are key benefits that a business phone system can help you create a seamless multichannel customer experience –

It is Simple: Cloud-based Business Call Management Systems require no on-premise equipment to be set up locally. This saves space of a whole set of Private Branch Exchange and thousands of meters of wiring and ducts throughout the office premises.

It also reduces the costs and efforts of maintenance and ongoing upgrades. With a multi-level IVR system and Click to call services it is very easy to handle the organization level communications.

Offers business mobility: Business call management system on cloud provides a fully integrated system for handling calls from anywhere.

You can modify the features and rules like access rights of the voicemails, answering rules of the system etc. It also gives you the ability to track call activities regardless your current location.

It provides great mobility and increased productivity for your business.

Cost-effective: Legacy calling systems can be proved expensive and you might get stuck into long-term contracts. With a hosted call management system like YakoVoice, you can opt from different subscription plans like monthly or pay-as-you-go. This saves a lot of money and keeps your call services manageable.

Also, the business call management system on cloud or a cloud contact centre, are less expensive and cost-effective than the legacy on-premise telephony systems in terms of physical structures, maintenance, up gradation, replacement, and operation.

Scalability: The cloud-based business call management systems are scalable. They can grow as much as you want to accommodate your growing business expansion needs. You can get added extensions or services within a few clicks.

You can manage your business communications within or outside your organization through the hosted IVR systems which have great features that deal with your communication services, the Toll-Free number for your business and many more.

Simply, to manage your business communication, you do not need to rely on old systems forever. You can switch to an efficient, high-performing and cost-effective business call management system for startups or enterprises for increasing customer experience and profitability of your business.

Schedule a free demo. fill out below form. Our team member will be in touch with you shortly.

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How Mobile Number Portability Works : Step By Step Guide

With the facility of Mobile Number Portability, businesses can switch to a different service provider than the one they have earlier subscribed to.

Companies, on account of finding better service quality and promises from another mobile network provider, can choose them under the terms of Licensed Service Area in India without even losing the old number.

This way, if you have a scalable business and want to experience better service commitments, you can port your business phone number with little hassle.

How to approach mobile number portability (MNP)?

There are usually three basic steps to port your business phone number successfully.

1. Pre-portability preparation

2. Request operator to initiate the process

3. Approval of change based on eligibility criteria

Businesses with existing mobile numbers can take advantage of having cloud telephony services. To perform simple number portability, all you need is to port your number to the right provider.

The essential steps of the MNP procedure

1. Start by learning in detail about eligibility criteria and other conditions for porting your mobile number to a new provider. You may visit www.trai.gov.in for a detailed guide.

2. Contact the new service provider or operator whose services you want to choose through portability.

3. The next step is to get a Porting form and CAF (Customer Acquisition Form)to formally initiate the mobile number portability request.

4. Once being eligible, you will need to obtain a UPC (Unique Porting Code) by sending an SMS to ‘1900’ from the mobile number you want to port. The message format would be: ‘PORT’<space > your 10-digit mobile number.

5. After successfully sending the message, you will receive a message from ‘1902’ with a ‘Unique Porting Code’.

6. Fill in the forms described in step 3.

7. Submit the forms to the nearest available retailer or Customer service center of the new operator along with documentary proof.

8. In case of postpaid connection, you will have to submit a paid copy of the last bill.

9. After this, you can get a new SIM card from the new service provider.

How Operators proceed for approval

1. Your new operator or service provider will then request the existing operator to allow the change to take place.

2. If under given terms, the customer fails to fulfill the necessary eligibility criteria, the current operator can decide to reject the mobile number portability request.

3. If everything goes as expected, the current operator accepts the portability request, facilitates the transfer and make required changes in the database and informs the new operator and customer.

Benefits of Mobile number portability

You might think subscribing to the service of a new network provider will affect your business momentum adversely. However, that is not true. Instead, when you have compared many service providers available in Cloud telephony market, you will gain better leverage upon selecting the one whose services truly impress you. With a mobile number portability, you enjoy the following pros:

Use of the existing business numbers The best part about business phone number portability is that you don’t necessarily need to give up your existing business numbers when you switch to another service provider. This means that your business numbers listed every directory stay intact, adding less hassle to the process.

Better service quality The process of local number portability to new service provider will directly give the benefit of enjoying better service quality along with brand assurance and affordability. When you do think of porting your number, it is advisable to choose a provider who offers seamless, uninterrupted connectivity.

More lead conversion Portability can also equally mean improved call management and prompt response, which are kind of qualities customers highly appreciate. Having a toll-free number portability, you can relish an opportunity to convert more leads into loyal customers.

Increased customer inquiries Market research confirms that toll-free numbers – 1800 – are your best chance to receive more customer inquiries since customers don’t have to pay for availing this service. This is another fruit business owners can seize by switching to elite toll-free number service providers.

Enhanced marketing and better advertisement If you have a business that needs a significant boost in growth, why not buying numbers that are easy to remember and appealing to eyes. These Vanity mobile numbers can be placed on billboards, in print media or displayed in TV ads – which further lifts your business presence and attract more customers.

Competitive advantage Entrepreneurs often feel intimidated by competition in the relevant Indian market clouding their business growth, which is fair. This is where number portability provides solace, helping businesses keep abreast of the market competition and offering them much needed injection of massive competitive advantage and confidence.

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Why big brands in India are switching to virtual number

Traditional business phone numbers are getting replaced by Virtual numbers across the globe, and India is not leaving behind in it.

Big brands including TATA, ICICI, OYO, FoxStar and more are choosing easy to remember the virtual phone number for their marketing and customer engagement campaigns, which shows these numbers are becoming a trend for top marketers.

Virtual phone number in India is spreading in a lightning way across businesses including Startups, SMEs and big enterprises.

In the game of customer experience, organizations don’t want their customer to suffer while connecting with them.

Old wired telephone network already caused a lot of pain by constant downtime and heavy cost which overall affected ROI.

But these issues were overcome by the invention of virtual numbers.

What is Virtual Number?

Unlike traditional phone numbers, it is not connected to any physical line. So when customers call on this numbers, it allows businesses to forward customer calls to fixed lines, Mobile or VoIP according to preset call flow. It is also recognized as a DID number.

This makes a sense for better first point of contact number for customer. As it is not connected to any line, it doesn’t require any setup like old EPABX system, thus no maintenance cost as well. These numbers are hosted on the cloud by Virtual number service providers.

As per business operations, users get to choose from Virtual mobile number and virtual landline number, even some cloud telephony providers offer free virtual number for trial purposes

Why Virtual number is necessary?

Most important advantage of this number is to increase revenue for companies by providing better customer experience. In the old times when customers were calling any business, most of the times the lines were coming busy or not reachable due to not having call waiting or automated call transfer features.

Because of that businesses have lost huge numbers of leads and ended up in bad customer service image by customers.

With virtual number there are zero chances of missing leads, as it intelligently transfers customer call to suitable agent.

The best thing is when agent is not available to answer the calls, a customer can leave a voice mail and missed call will be stored in the system.

Notification of missed call will be sent to the admin with all the customer details. This works magically in case of after hour calls.

It also gives business a professional image in terms of customer service.

Setting up a company greetings when a customer is calling or music on hold gives your business a whole new look. It makes clients feel if they are calling a big enterprise.

Having one number for the entire team or multiple branches makes it simple for business operations. This one number can be used in advertisements, website and contact details. A single number is easier to remember for customers thus it becomes a brand identity.

When customers are reaching out to business; virtual number takes care of call going to the right agent.

The interesting part about virtual phone number is its mobility. Bigger organizations have their employees traveling for work. In that case, calls can be forwarded and received on the go.

In this Data war zone, privacy is the major concern for the customers. To overcome security concerns virtual number comes with some great features like number masking. It is provided by only a few cloud telephony providers like yako voice.

And what is more important than having number secured from unwanted threats. Brands and customers can mask their original number with a virtual number. Number masking enables businesses to use local virtual number for different regions.

Apart from all these, Virtual phone numbers are highly cost-effective and scalable. When expanding to a different location or having increased call volume, it becomes easy for organizations to manage the traffic without any further cost, and that too without purchasing any additional infrastructure.

Additional features of the Virtual phone number

There are certain features that come along when choosing a virtual number for a business. One of them is customization. Once the number is purchased, it is very easy to customize the call flow as per the business need.

Admin can change the parameters and call transfer to particular agents anytime with few clicks.

The virtual number for SMS verification is also gaining popularity among the e-commerce websites and logistic companies recently, as it saves a lot of manpower and time at the time of executing orders.

With traditional phone numbers, there was a lot of disturbance in the live call. This was ultimately creating a lot of disputes among business and customers. DID number come with superior voice quality which ensures agents clearly understand what customers are saying, ending in better customer satisfaction?

It has options to integrate the CRM system to dashboard. After attaching CRM, agents have all the data of customers, leads and follow-ups. These data become handy when a customer is calling for any complaints.

There are options to segment leads in various status like cold, warm and hot. This feature works like a magic when it comes to measure agent performance or call quality. One single dashboard is able to generate detailed business reporting for in-depth analysis.

The best part about it is called differentiation. Your business calls can be forwarded to your mobile number and that is why it gives an option to separate professional and personal calls at the same time, that too without paying anything extra or buying a new device.

A virtual number can be paired with outbound calls to automate the process for better marketing campaigns. As per a study, customers respond more to voice calls rather than any other medium.

Overall Effect

Customers are generating more inquiries thanks to digital ads and creative campaigns. After these promotional activities, it becomes important to handle a large volume of calls smoothly if you want to convert those leads into customers.

A virtual phone number can work as the best medium to handle multiple calls at same time without any expensive software or infrastructure. Once sales teams are able to handle calls effectively, the revenue will go up automatically.

Virtual phone number not only attracts more customers but it can also work as a weapon to excellent customer experience, which leads to better brand equity.

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7 Reasons Toll free number is must for any business

Any new business entity that comes into the market has more or less voice calling activities involved in the business, and to handle customer communication they require a number where customers can call.

Toll-free number becomes crucial in this scenario. In India, today the toll-free calling, and toll-free numbers are a much regular concept, and it has been seen that majority of the Indian companies and their customers are well convenient of using it.

The base concept that lies behind the Toll-free number is such numbers are free of charge for customers, Now, if you have a company, which operates into such kind of a prospect that potentially needs to connect with the required leads/customers frequently for the sake of any inbound or outbound calling use, this is the best way for you to cut down your operating costs.

Every toll-free number is unique, which gives it the authentic identity to get recognized by the dialers.

It can be dialed from your landline, mobile, with zero charges and your customers can have an ultimate calling experience.  If you are not aware, then the example of an Indian toll-free number is 1800.

How a Toll-Free Number Works

It has been seen that most of times, customers hesitate to call any business if the number is not Toll-free, and therefore having a toll-free official number stands very important.

To use this numbers you need to contact any toll-free number provider. Once you get a toll free number as per your choice, you can publish it on website, advertisement and contact details of business.

When customer calls on this number, it can lead to a dedicated line or be routed through a forwarding service. The routed system directs the call to one specific line, or to several lines according to business requirements.

Toll-free number comes with features like call recording, call monitoring and analytics dashboard. These features can give complete business insights to the owner for better decision making. It can even measure agent performance and call quality.

Toll-free number can even be used as a missed call number for marketing and customer engagement purposes.

Why to Get A Toll-Free Number is Important for Your Business?

Using toll-free numbers has very clear advantages. This decision gives you both short term and long term benefits which saves a major amount on your cost as well as it fetches more leads to your business.

Advantages of using a toll-free number –

Enhance Customer Gratification – A toll-free number makes it easier to communicate the required information. Because, the customer builds a mind-set, of calling for a long time without spending a single penny. Hence, when you talk about customer retention, this provides a better way to improve customer satisfaction and retain them.

Assurance of A Better Probability – Availing a toll-free number, kills all the boundaries for connecting dots. Once you have the “1800” toll-free number, your location is no more important. Hence the caller doesn’t need to use any other calling code before the number. Even if the business relocates to another area it would not affect your official number. Therefore making calls interstates very prominently, without roaming and other additional charges, become widely convenient. People respond 40% more on an advertisement containing a toll-free number.

Easy Recall of Your Number – If you take an example of a toll-free number, which is like 1800-555-3333 is simply easier to remember than a number which may look like 9867892794. Making your number easier to remember, you are assuring more sales and instant approaches as you are well recognizable.

Toll-Free Numbers Creates A Brand Impression – The representation of your company toward your customers must have some strong impression that you can potentially influence them. Hence branding takes a major role in this case. Having odd numbers which are not easily relatable, creates no impression. You can create a big brand image and enhance your branding, by giving your company a unique official toll-free number which is not similar to others.

Toll-Free Numbers are Marketing Tools – Using the number 1800, allows the business to create extensions that can be associated with the marketing campaigns like a billboard, social media campaigns etc. Majority of the people will check it at a glance, and they will easily retrieve it further. Hence your brand gets a better exposure to market itself and gets to be known by more people. It has been observed that a print advertisement or a website advertisement with toll-free numbers increase their call volume, sales, and ROI.

Representation of a Big Business – In the majority of the cases, there are very few start-ups that have their toll free numbers. But when you see the big corporate, all those companies’ caries their own unique toll-free number. This is a big representation of being a competitive company in the global market where your customers priorities you.

Cloud advantage – Toll free number works with cloud telephony, which gives it more advantage over traditional phone system. Cloud communication comes with maximum uptime and robust infrastructure, which helps organization in building better customer experience. In term of cost cloud business phone system is way more effective than any other communication medium. There is no setup or maintenance cost for the same.

Entities who can subscribe to Toll-Free Number Services –

Enterprises or organizations having call centers probably with a large customer base.

The Retail industries and any kind of service industries.

Hotels and restaurants for customer service, or delivery issues.

The companies that providing after sales support services as customers associate.

Any educational or telecommunication organizations.

Startups and SMEs searching for better business phone system.

How to Get a Toll-Free Number

Once you understand the need for a toll free number, it’s a pretty much obvious question that you ask first is – “How to get the toll free number”. Well for availing this service, in India, there are a good number of toll-free number providers. But being a customer you have to be wise enough to point out the best firm to deal with. It’s better to understand for you, that taking toll-free number services is not a short time business relation. Any service provider in India with whom you doing your business, make sure to build a strong business relationship and be assured with their service quality.

Features You Should Consider While Buying a Toll Free Number

Taking about tips on buying a toll-free number will always consist to make you remember that you should check all the features you are getting under the service. A toll-free number service in India will have these features –

Welcome tone.

Call Recording.

Dashboard

Maximum uptime.

Any toll-free number service provider in India doesn’t cover all the features; you better don’t consider their offer. Because in the long run of your business, all the important fundamentals of the company’s tele-calling will need these features. There are service providers, who offer you with a toll-free number list from which you can specify your choice.

Cost of Toll-Free Number Service

The investment for installing a toll-free number service in your company depends on your requirements and on the provider. In India, various providers have different charges.

The plan you choose for the calling, and the time span, for which the plan will be activated in your router is the major factor that brings the cost high or less.

To compare with the advantages, the charges are less. This is also to be considered that for investing in a specific period of time, you are generating more number of leads in the business, and hence it’s cost effective.

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Top 5 advantages of cloud telephony system

The number you are calling is not responding or the route is busy!

This can be the welcome tone if you are still using old PBX lines. And what happens next is you miss a prospect in a blink of an eye.

The world is transforming towards digital communication and businesses all over the world are adopting new technology to improve their customer experience.

Over the times’ businesses used old local PBX infrastructure for telephonic communication, which is very complex, costly and not reliable. But the revolutionary invention of cloud telephony has changed the picture.

Big brands are highly relying on Cloud Telephony . with the help of cloud telephony, telephonic communication becomes much easier, simple and budget friendly.

From Big brands to small companies can use and leverage the benefits of cloud telephony services.

Below Are 5 Advantages of cloud telephony system

1. Cost Friendly: When it comes to implementing new thing or technology, the first thing anyone looks for is it’s “COST”. To setting up IVR with old EPABX system is not only costly but very complex to implement, to set up a traditional telephonic system You need to buy all the equipment and pay for its maintenance too.

But in cloud telephony service, the best thing is it is cost friendly and easy to set up as compared to any other option. You do not need to buy any equipment or deal with any unnecessary maintenance cost.

At YakoVoice, We provide you an easy dashboard to design your own custom IVR flow with just a few mouse clicks.

(Watch: how to design Custom IVR flow)

2. Reliability: In telephonic communication, the big headache is “Downtime”. Because, old PBX telephonic system architecture contains much hardware connect to it, this cause delay in issue resolution.

In cloud telephony, everything is virtually store in cloud space that means there is no Hardware require to set up a cloud telephony system. And if there is any issue occurred it can resolve in a few minutes.

Compare to other services cloud telephony is more reliable and provide 99% of uptime.

3. Scalability: Traditional telephonic systems are not flexible enough to adopt new changes. Using cloud telephony lets you receive thousands of calls and manage it same time without interruption. And helps you connect with more leads. Now you can scale your volume as per requirement and ensure smooth functioning of a business

4. 24/7 access from everywhere: The best part about cloud base service is that you can access at any time and from anywhere you wish to manage. All you need is a working internet connection and P.C and you are all set to go. You don’t need to be in office to attend calls anymore.

Even divert calls to the specific department according to a customer inquiry.

5. Boost company image: The size of your company does not matter, everyone wants to grow and make an impact of their business. Every business wants to serve better to their customer.

Cloud Telephony gives a professional touch to your business and enhances your presence in your targeted market.

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Number Masking: What Is It? How It Protects Customer Data

As new technologies emerge, interactions between consumers and businesses grow more sophisticated and digitally available.

However, Businesses like cab hiring services, travel booking, ecommerce, online dating all are prone to data-related vulnerabilities.

To shield crucial data of customer contacts, modern-day business firms need robust, reliable number masking services.

Conquering growing insecurity and fear around sharing phone numbers is the primary challenge businesses need to combat since customers expect honest buy-and-sell service that keep their private phone numbers secure.

If not handled precisely, it may lead to unexpected spam calls, identity theft, scams and more. A banking report in India, suggests that hackers can gain access to your bank account and social profiles using phone numbers.

This is where cloud telephony for call masking sounds like a viable solution.

Solution gained

The call masking method works best for businesses that are compelled to share sensitive customer data to their partners or third-party agencies.

The purpose is to conduct direct communication without revealing customer identity and exact contact details.

Not only does this approach protect business information, but it also creates a smooth flow of transparent communication among buyers, merchants, delivery service staff, suppliers and drivers.

Thus, customers don’t have to expose their private phone number, and business can maintain its flawless integrity and reputation.

What exactly is Phone Number Masking?

The key to safeguarding precious customer data and privacy is through phone number masking which forms an essential part in Cloud telephony system.

In this arrangement, the software connects two people by means of using a bridge that authenticated a process of calling a customer.

This way, customer identity remains legal and unharmed.

Masked phone numbers help E-commerce agencies set drivers, delivery men, and third-party agents safely approach customers creating a solid and sublimated loop.

Cab hiring services and E-commerce especially capitalize on call masking solutions to ensure delivery person or drivers contact customers without accessing the exact number of both parties.

This is the principal mechanism with which disposable numbers generate vibes of anonymous communication.

When an E-commerce delivery person initiates a call by clicking on “call a customer” button, the IVR comes into play that asks them to place the order number. Once the order number is shared, the number masking solution in place will fetch the customer’s number from the database and let the call happen.

Number Masking Mechanism: How does it actually work?

To illustrate how things work in number masking service architecture, we are going to focus on a real-world situation that everyone has experienced. Let’s take the example of hailing a cab service.

Problem

Kevin would like to hail a cab but does not have access to internet connection to explore company’s app. He chooses to make a call to a number promoted by taxi-company and connects to a driver and informs him about the pickup station.

Solution and call process

The Cloud telephony system takes the request from Kevin and sends a confirmation to the company’s platform to solicit the next action. The company’s API coincides with the number masking solution for this process to occur. Then, the company’s platform responds.

The following actions are expected :

Forward the caller to the driver after changing caller ID

Give an auto-response audio: No cab drivers available at the moment please try later.

Based on the instruction passed on by the company’s platform, the cloud telephony system performs an action and connects Kevin to a driver. The platform architecture is designed to enable proxy phone number for a direct communication between Kevin and Cab driver.

Eventually, the driver receives a call with an anonymous caller ID and talks to Kevin. If allowed by the taxi company’s platform, the driver can also be able to give a call back to Kevin to update him about the delay or navigational route.

Top 5 Benefits of number masking

When sharing personal information, we worry about privacy and security. Number masking not only covers these benefits, but also offers more advantages such as:

1. Uncompromised privacy and absolute security Since the proxy phone number will cloud actual numbers by forming a bridge between business and customers, buyers can repose in the fact that their space will never be intruded and will be armored with inviolable security.

People want to appreciate privacy and anonymity in personal life and evade endangering their identity by losing their private phone number to unknown representatives.

Cloud telephony services are designed to hide phone numbers and mask it, which conveys to customers that you are always there to provide the excellent interactive environment.

2. Customer experience   In the knowledge that their information is kept safe by means of disposable numbers, businesses can deliver a delightfully satisfying experience for end users.

Customers tend to give business to brands that offer comfort and assurance and deliver the great and rule out the bad.

“Masked phone numbers guarantee that all the calls received by customers are free from frauds and scams.”

3. Transactional safety One of the benefits of call masking solution is an absolute safety of transactions. When numbers are masked, businesses can comfortably safeguard digital transactions by keeping them within the frontiers of platforms, which enhances the overall safety of monetary exchanges.

Masked phone numbers thus take over the action of platform-limited transactions, preventing buyers and sellers from unsound off-platform transactions that may lead to false operation.

4. Unshackle from spams In the absence of cloud telephony system, customers are prone to receiving spam calls and emails that nag them constantly. However, with special numbers provided by Cloud telephony providers, businesses can be confident that they are specially verified for legal use and protect business information. Customers, on the other hand, will not receive spam and can effectively hide phone numbers from the reach of spammers.

5. Detailed call records and reports By means of call recording and call tracking system afforded by Cloud telephony providers, it is possible to monitor each call initiated to customers and report the conversation.

As a result, businesses can establish sheer transparency about agent’s ability and actions through real-time call reports.

Such number masking solution also enables complete incoming call tracking and confirms whether an agent has indeed contacted customers. They can also be aware of customer feedback and improve their existing service by allowing customers to share their experience and service quality.

Conclusion

Number masking service is not just a luxury, but its pros indicate how important it is for businesses to essentially implement it as a powerful customer retention solution.

By using call masking services, you can steer clear from the need to employ a human operator to connect two parties.

It offers a solution to hide phone numbers of buyers when they attempt to contact an unknown business representative or when an agent approaches customers.

Tackle your existing business challenges and protect sensitive customer data with masked phone numbers.