Yoozoom - Telecoms Evolved

Yoozoom are Yorkshire's premier supplier of business telecoms solutions such as business broadband, VoIP telephone systems and Leased Lines.

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Yoozoom Joins the UK Contact Centre Forum on YooZoom

New Post has been published on http://yoozoom.co.uk/yoozoom-news/yoozoom-joins-the-uk-contact-centre-forum/

Yoozoom Joins the UK Contact Centre Forum

Yoozoom is delighted to have recently become a member of the UK Contact Centre Forum. This means we can work more closely within this sector and develop our products and services to help you make big strides forward this year.

We know only too well the contact centre is the buzzing hub of your business, where customer questions, problems, feedback and sales are coming in and your vibrant teams are handling calls, retrieving information and keeping a smile on their face.  Your contact centre is integral to your success.

Yoozoom Hosted Contact Centre (YHCC) blends advanced cloud contact centre innovation and features with the resilience and scalability of BT’s core network. Because of this we have been asked to co-host an event in association with the UK Contact Centre Forum and BT Wholesale to share how cloud innovation coupled with the security and piece of mind of BT’s world class network will help your business.

It is exciting times for businesses wanting fast, reliable and secure cloud connectivity and the event will give you an opportunity to learn more and ask your questions.

So come along to the event and we will show you how Yoozoom’s Hosted Contact Centre advanced features that will transform your business well into 2016 and beyond. Don’t worry if you haven’t allowed for it in your budget as no heavy capex is required just a single integrated, highly competitive licence fee, making it an effortless transition for any contact centre with up to 250 concurrent seats.

You can register for the event here

See below for a snippet of our awesome YHCC features:-

One Licence. One Price – That means one price for all the features you need and no extra costs for communications channels, reports or service costs.

Work from anywhere –  Our virtual contact centre offers great flexibility as agents can access YHCC from anywhere, be it head office, home or remote working – all they need is a PC, phone and data connection.

Low risk – YHCC is hosted in the core BT network, making it a low risk cloud option. All features are accessed via a simple to use web portal – no new hardware or software is required.

Cutting-edge capabilities – with a range of advanced inbound and outbound capabilities, including call recording, screen popping, scripting and much more, your customers will be able to deliver an outstanding customer experience.

Operational resilience – you no longer have to choose between operational stability and cloud innovation because YHCC delivers both with class leading SLA’s backed by BT.

Easy setup – YHCC is implemented in weeks meaning customers can quickly enjoy new channels to market and new commercial terms.

Find out more about the UK Contact Centre Forum here.

If you want to know more about Yoozoom’s Hosted Contact Centres, call us on 0800 0149 800 or fill in the form below and one of our team will get back to you.

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Is My Business Too Big/Small for Hosted PBX? #CloudVoiceQuestions on YooZoom

New Post has been published on http://yoozoom.co.uk/cloud-voice/is-my-business-too-bigsmall-for-hosted-pbx-cloudvoicequestions/

Is My Business Too Big/Small for Hosted PBX? #CloudVoiceQuestions

Welcome back to Cloud Voice Questions, our regular section where we will answer some of the most common questions we get about the Yoozoom Cloud Voice Service and Hosted Telephony in general.  Today we have one of the most commonly asked questions we get…

“Is my business too big/small for Hosted PBX?”

Years ago, when the technology was in its infancy, Hosted PBX systems were not right for everybody.  Cloud services were not as common place, meaning the stability and the resilience of the clouds available was not as good as it is now.  This meant  hosted telephony was not the solution of choice for many medium to large businesses, offices, hotels, etc, who may require hundreds if not thousands of user licenses/seats. Additionally, because the technology was less prevalent than in it is these days it was harder for smaller businesses to obtain, understand and see tangible ROI from.

Yoozoom Cloud Voice makes this a thing of the past.

With Yoozoom leading the forefront of hosted telephony there really is no longer any “ideal size” for a hosted PBX solution.  From one user to one thousand, Cloud Voice can deliver features and performance at a price you can’t ignore.  The flexibility of the system is perfect for small and big businesses alike;  smaller businesses can quickly and simply add user licenses as your business grows, and the system can be easily relocated should you expand beyond your current offices.  Larger businesses could not only see huge savings from reduced call costs, but the benefits to productivity from a multitude of integration and aids to a distributed workforce, can lead to huge improvements across the whole of ones business.

So whatever the size of your business, from one user to one thousand, Yoozoom Cloud Voice is the ideal hosted PBX platform for your business.

If you have any questions about Cloud Voice or Hosted Telephony you can join in on facebook & twitter, using the hashtag #CloudVoiceQuestions and we may include your question (and a shoutout) in our next blog post.

If you want to know more about how Cloud Voice can work for your business, call us on 0800 0149 800 or fill in the form below.

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How Effective was the Super Connected Cities Scheme? on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/how-effective-was-the-super-connected-cities-scheme/

How Effective was the Super Connected Cities Scheme?

The Government recently published figures from the now completed Super Connected Cities Scheme, but just how effective was it?

  Many Yoozoom customers and followers of this blog will know we were very active over the last year in promoting Broadband Connection Vouchers as part of the Super Connected Cities scheme.  Given our position as one of the premier leased line providers in the UK and our passion for telecommunications, we were a natural fit for the scheme. Sadly the scheme has now finished, but the recently released figures show great uptake.

More than 55,000 small and medium businesses (SMEs), employing up to one million people across the UK, have taken advantage of a Government scheme to boost their broadband connectivity.  The scheme was designed to get SMEs moving into a faster digital market and connected to superfast broadband, and it seems to have done just that. It gave businesses the chance to apply for grants of up to £3,000 each to cover the costs of installing faster and better broadband.

Hugely successful, the scheme has now allocated all £40m of its pot, and has helped a variety of businesses, including architects, estate agents, mechanics, events coordinators, cafes, graphic designers and caterers improve their communications.

Digital Economy Minister Ed Vaizey said:

Our Broadband Connection Voucher Scheme has been a tremendous success. More than 55,000 small businesses across the UK have taken up the offer, many of which are already seeing significant boosts to their business as a result of improved broadband speeds. We’re transforming the UK’s digital landscape, helping cities to create new jobs and attract investment to make the UK an enviable business destination.

Vouchers issued:

Scotland 2,899

Wales 2,887

Northern Ireland 2,411

North West 8,254

North East 1,721

Yorks and Humber 7,377

Midlands 6,799

London 14,545

East of England 1,459

South East 3,114

South West 3,630

We’re proud to see Yorkshire as the third highest region in terms of uptake, with over 7,000 vouchers issued and we certainly helped more than a few of these applications ourselves.  Over 800 suppliers in total participated in the scheme. with the “big three” Internet Service Providers – BT, Virgin Media and TalkTalk – accounting for only 14 per cent of the total value of the vouchers.

Businesses benefiting from a broadband connection delivered by the scheme are reporting, on average, a £1,300 per year increase in profits, with a new job being created for every four new connections.

This means that for every £1 the UK Government invested in the scheme,

more than £5 will be returned to the UK economy.

Benefits small businesses are seeing as a result of a faster connection include:

Growing and accessing new markets through better communication with customer and suppliers.

Increased security through fast secure backup of data.

Increased productivity and improving customer service through faster upload and download speeds.

Increased efficiency and employee effectiveness.

Whilst the scheme has now closed, its success has stimulated the market, with tens of thousands of businesses seeing first hand how the benefits of a Leased Line connection are more than just faster internet browsing, and that your business can grow in so many ways.

If you would like an informal chat about business broadband options or leased line costs, call us on 0800 0149 800 or fill in the form below.

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Cloud Telephony: The Best Way to Keep Calm and Carry On. on YooZoom

New Post has been published on http://yoozoom.co.uk/broadband-security/cloud-telephony-the-best-way-to-keep-calm-and-carry-on/

Cloud Telephony: The Best Way to Keep Calm and Carry On.

How often do you and your team sit down and ponder the impact of a worst case scenario?

Imagine a member of staff arriving at the office in the morning to discover a huge flood in the reception area and no power.In addition to organising help from a plumber and local electrician and quickly moving furniture around, your business is going to need to find a way to operate and to maintain communications amongst suppliers, staff and remote workers and, critically, communications for customers.

Business continuity is a crucial activity to plan and telephony plays a vital role in this.

A business continuity plan takes into consideration what your requirements are to continue to run your business, whether you are faced with bad weather, or an issue with the building you are based in.  This could include areas such as:

Maintaining a positive customer experience.

Making alternative arrangements for staff to work elsewhere to ensure no loss in productivity.

Ensuring that remote team members can access up to date information


What if there is a power failure?

You need a telephony solution you can rely on and which will hold your business together during a difficult period, whether this is one hour, or over days or weeks.  Cloud Voice is the perfect answer.

Whilst having the physical hardware of an ‘On Premise’ system can be reassuring and demonstrate some value, a Cloud Voice system only requires you to have a phone on a desk, an assured internet connection and a PoE Data Switch.

Yoozoom make all this super simple and we’ll guarantee continuity of service whilst you’re on the move and implementing your disaster recovering plan.

Cloud Voice features include:

Voicemail to Email – pick up your voice messages on the go

Presence – see availability of your colleagues wherever they are located

Softphone – turn your laptop into a temporary handset through a tethered 3G/4G connection if available

  Businesses are shifting towards Cloud Telephony, supported by the fact that there were more hosted seats connected in the first half of 2015 than there were for the entirety of 2014.

As a consultant with 11 Years industry experience, I have embraced the change that Cloud brings to the market.  With the right guidance, I am sure you and your business can too. You can learn more about Yoozoom’s Cloud Voice platform here.

 For an informal chat around you and your business and to see how we can make Cloud work for you, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Government plans to make sure no-one is left behind on business broadband access on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/business-broadband-access-plans/

Government plans to make sure no-one is left behind on business broadband access

Access to fast broadband to be put on similar footing as other basic services, giving everyone a legal right to request a 10 Mbps connection by end of this Parliament.

As one of the UK’s premier leased line providers, we know how essential a well performing and stable broadband connection is to any modern business. Whilst high-speed broadband may feel like a basic utility to many, in some areas of the country it is still an unobtainable luxury.  This may soon be a thing of the past however, with new plans set out by government to help make sure that every home and business can have access to fast broadband by the end of this Parliament.

Speaking recently, Prime Minister David Cameron talked about the government’s intention to put access to broadband on a similar footing as other basic services like water and electricity, helping to cement Britain’s position as the most digitised major economy in Europe.

Work is now starting on introducing a broadband Universal Service Obligation (USO) with the ambition to give people the legal right to request a connection to broadband with speeds of 10 Mbps, no matter where they live.

The Prime Minister David Cameron said:

Access to the Internet shouldn’t be a luxury; it should be a right – absolutely fundamental to life in 21st century Britain. That is why I’m announcing a giant leap in my digital mission for Britain. Just as our forebears effectively brought gas, electricity and water to all, we’re going to bring fast broadband to every home and business that wants it. That’s right: we’re getting Britain – all of Britain – online, and on the way to becoming the most prosperous economy in the whole of Europe.

Fast broadband connectivity is a key service, essential for businesses and entrepreneurs across the UK. The latest data from Ofcom confirms 10 Mbps is the speed needed to meet the demands of today’s typical family and many small business.

A USO will provide a ‘safety net’ to make sure that households and businesses can get the broadband speeds needed to do business online, access key services or stream live TV. It can be upgraded over time as technology and demand evolve. The government will be consulting on this in early 2016.

Government is already taking steps to improve broadband experience for all consumers. Our investment means more than three million homes and businesses across the UK already have access to superfast speeds (24 Mbps or better) for the first time. We are on track to reach 95 per cent by the end of 2017 – a key part of the government’s long-term economic plan to bring more jobs, skills, growth and opportunities to the people of this country.

Culture Secretary John Whittingdale said:

The UK’s digital landscape is being transformed – our rollout of superfast broadband is helping millions of people who would otherwise have missed out to get online. Coverage has already reached more than 83 per cent of UK homes and businesses. By next month, 3.5 million more UK homes and businesses will have access to superfast speeds – and the government’s superfast programme is on track to extend that to 95% by the end of 2017.

We also want to make sure consumers have more transparency about the service they are getting. Later this year, Ofcom will release a new mobile app so that consumers will be able to check if their home Wi-Fi is working as it should be. They are also planning to release even more detailed, address-level mobile and broadband speed data next year. This will help businesses make more informed decisions about things like leased line costs and availability when starting or relocating a business.

If you would like an informal chat about business broadband or leased line costs, call us on 0800 0149 800 or fill in the form below.

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Innovative Telecoms Solutions used to Broadcast First Live 3-D Surgery on YooZoom

New Post has been published on http://yoozoom.co.uk/business-telephone-systems/innovative-telecoms-solutions-used-to-broadcast-first-live-3-d-surgery/

Innovative Telecoms Solutions used to Broadcast First Live 3-D Surgery

This Truly is Telecommunications Evolved.

Yoozoom have been a proud partner of Polycom for some time now, with many of our clients enjoying their technology with our voice and conferencing solutions. Now surgeons in Utrecht have demonstrated the power and utility of modern telecommunications to broadcast a live surgical procedure in high-definition 3D video, allowing students to view the surgery like never before. 

The procedure performed, called a stapedotomy, is a middle-ear operation that involves replacing part of the inner-ear. Performed by Professor Wilko Grolman, Head at the Department of Otorhinolaryngology at the University Medical Center in Utrecht, the surgery was broadcast to thousands of viewers.

When performing the surgery using an operating microscope, the surgeons view was delivered using a Polycom RealPresence® solution, coupled with a special kit for 3-D video.  This allowed students and surgeons around the world to see the images up close and in 3D, as if they were there in person.

“This is a revolution for medical education,” said Professor Grolman. “The ability to see in 3-D what the surgeon sees through the microscope will greatly improve medical education. This revolutionary approach in teaching surgery not only gives students a better understanding of what the surgery is, it also helps them when residents perform the procedure on their own. And as I will have the exact vision of the microscope on my screen, I will be able to better guide them and deliver instructions. I am thrilled with this important advancement Polycom delivers. For us it is a game changer.”

No Stranger to Innovation

Just like us here at Yoozoom, UMC Utrecht is no stranger to the benefits of video solutions, using it to broadcast and record surgeries for the purpose of medical education for some time now. Professor Grolman, who co-founded the Live International Otolaryngology Network (LION), is dedicated to delivering the highest quality medical and surgical continuing education programs. Annually, LION organizes multiple live ear-surgery events that are publicly available and aimed at Otolaryngology residents.

“Advancements in technology have led to huge gains in the medical field and what Professor Grolman has conducted further illustrates that the future of healthcare is here today,” said Ron Emerson, Global Director of Healthcare, Polycom. “Our healthcare customers continue to inspire us, using our solutions to improve patient care, care coordination, the quality of life for patients and present new procedures future healthcare professionals will grow accustomed to using. The University Medical Center of Utrecht has advanced the surgical field even further and we predict other facilities around the world will soon follow.”

If you would like to discuss some of the innovative ways that telecommunications can develop your business, get in touch today on 0800 0149 800 or fill in the form below.

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PSTN/ISDN Network ‘End of Life’ Announced for 2025 on YooZoom

New Post has been published on http://yoozoom.co.uk/business-telephone-systems/ptsnisdn-network-end-of-life-announced-for-2025/

PSTN/ISDN Network ‘End of Life’ Announced for 2025

The Beginning of the End for Traditional Telephony

It’s no secret in business that IP-based telephony has seen a surge in popularity in recent years. Its affordability, flexibility, scalability and additional features have seen many a business make the move from traditional, ISDN and PSTN, networks in droves.

Now, the IP-telephony market has received its biggest boost yet. Earlier this year, BT Group CEO Gavin Patterson announced at the Q3 2014/15 results that the Group intend to migrate all customers on to the IP network by 2025.This comes as no especial surprise. For a while now the debate has raged as to whether BT may turn off the PSTN and ISDN networks, but until now, we’ve had no idea when.

What Does this Mean?

Essentially it means that all businesses will have to make the move to IP-telephony, if they haven’t already. BT sees the future of their network being a single IP core network that will replace legacy networks and platforms still used in some enterprises. Patterson commented, “We already serve many thousands of customers in businesses using IP, our goal is by 2025 all of our voice customers will be served using an IP with a premises solution and will migrate off the traditional telephony platform.” It’s a big undertaking of course, and will take time and due to this it’s likely that we’ll see work begin on migration take place very soon. According to Comms Business, as of August 2013 there were as many as 3.2 million ISDN channels still operating in UK businesses. However, it’s thought that even those companies that are still using legacy equipment at least have some plans in place to migrate to IP-telephony.

What About Telephony Resellers?

We’ve seen a surge in businesses moving to IP telephony in the last couple of years and there are many resellers that have found this to be a lucrative additional service to offer their customers. Disruption when migrating is low, whilst cost savings and productivity improvements are high. Comms Business points out that there remain a large number of “potential channels partners” which are not selling hosted PBX or SIP trunking to customers and are still relying on legacy voice products. For these companies in the channel, it’s a dangerous game to be selling legacy telephony at a time when hosted PBX and SIP has become so popular. For those who can’t make the change, and offer IP-based solutions, it’s very likely that we’ll see these looking for new partners if they are to stay in business.

Adam Hatton, Channel Business Development Manager for BT said, “SIP Trunking is a huge step forwards towards simplifying organisations telecommunications and we want Channel Partners to focus on selling SIP products and service, rather than legacy voice products.”

Hatton continued, “The biggest motivation for any business is the immediate and substantial cost savings. Business’ will also benefit from increased resilience with a disaster recovery strategy, improved flexibility and importantly be able to use multiple new and existing phone numbers anywhere in the UK. CT Wholesale can offer the most competitive service as we have direct links to all Tier 1 carriers and with the added resiliency of our data centre infrastructure, we can identify issues faster and fix problems more quickly.”

A More Competitive Market?

The announcement opens up the IP-telephony market further and ensures that those businesses and channel partners who already offer IP-telephony services will have a competitive advantage as they will already be familiar with the products. In the UK, hosted PBX is expected to experience similar growth to that found in the US SME market, which it’s thought in the next three years will lead to around 700,000 new hosted PBX users. Globally, the market is growing at a fantastic rate and it’s thought that it’s reached around 7% market penetration.

However, as Calls to the Cloud point out, “This is expected to increase dramatically as businesses become aware of hosted PBX services and the huge value that they provide over in-house phone solutions.”

According to research carried out by Infonetics, it’s forecast that globally, the SMB VoIP services market will reach $76.1bn this year (2015) with a total number of subscribers reaching somewhere around 262 million.

A Step in the Right Direction

Whilst IP-telephony is nothing new, in recent years it has become more reliable, flexible, cost-effective and of a higher quality than would be found in legacy systems. The ability for businesses to add functionality that can help to improve productivity, whilst lessening the risk of expensive downtime is clearly necessary in today’s connected and collaborative business world.

For those telephony providers that insist upon not changing with the times, things will get tough in the coming years. IP-telephony is so simple to set up and manage though, that it’s likely we’ll see the market become a highly competitive one. For resellers, MSPs and IT/telecoms service providers however, the future of IP-telephony looks bright. Not just in the UK, but around the globe.

It’s thought that parts of Europe could be aiming to make the switch even sooner than BT too, so for resellers, now is the perfect opportunity to look into expanding into new markets both at home and abroad.

For businesses still relying on legacy systems, now is the time to implement planning. Consider what aspects of IP-telephony would best benefit your company, whilst thinking about further features such as unified communications that can be added to provide even further value to both the business and its customers.

If you would like to know more about how Yoozoom’s Cloud Voice can benefit your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

PTSN/ISDN Network ‘End of Life’ Announced for 2025 on YooZoom

New Post has been published on http://yoozoom.co.uk/business-telephone-systems/ptsnisdn-network-end-of-life-announced-for-2025/

PTSN/ISDN Network ‘End of Life’ Announced for 2025

The Beginning of the End for Traditional Telephony

It’s no secret in business that IP-based telephony has seen a surge in popularity in recent years. Its affordability, flexibility, scalability and additional features have seen many a business make the move from traditional, ISDN and PTSN, networks in droves.

Now, the IP-telephony market has received its biggest boost yet. Earlier this year, BT Group CEO Gavin Patterson announced at the Q3 2014/15 results that the Group intend to migrate all customers on to the IP network by 2025.This comes as no especial surprise. For a while now the debate has raged as to whether BT may turn off the PTSN and ISDN networks, but until now, we’ve had no idea when.

What Does this Mean?

Essentially it means that all businesses will have to make the move to IP-telephony, if they haven’t already. BT sees the future of their network being a single IP core network that will replace legacy networks and platforms still used in some enterprises. Patterson commented, “We already serve many thousands of customers in businesses using IP, our goal is by 2025 all of our voice customers will be served using an IP with a premises solution and will migrate off the traditional telephony platform.” It’s a big undertaking of course, and will take time and due to this it’s likely that we’ll see work begin on migration take place very soon. According to Comms Business, as of August 2013 there were as many as 3.2 million ISDN channels still operating in UK businesses. However, it’s thought that even those companies that are still using legacy equipment at least have some plans in place to migrate to IP-telephony.

What About Telephony Resellers?

We’ve seen a surge in businesses moving to IP telephony in the last couple of years and there are many resellers that have found this to be a lucrative additional service to offer their customers. Disruption when migrating is low, whilst cost savings and productivity improvements are high. Comms Business points out that there remain a large number of “potential channels partners” which are not selling hosted PBX or SIP trunking to customers and are still relying on legacy voice products. For these companies in the channel, it’s a dangerous game to be selling legacy telephony at a time when hosted PBX and SIP has become so popular. For those who can’t make the change, and offer IP-based solutions, it’s very likely that we’ll see these looking for new partners if they are to stay in business.

Adam Hatton, Channel Business Development Manager for BT said, “SIP Trunking is a huge step forwards towards simplifying organisations telecommunications and we want Channel Partners to focus on selling SIP products and service, rather than legacy voice products.”

Hatton continued, “The biggest motivation for any business is the immediate and substantial cost savings. Business’ will also benefit from increased resilience with a disaster recovery strategy, improved flexibility and importantly be able to use multiple new and existing phone numbers anywhere in the UK. CT Wholesale can offer the most competitive service as we have direct links to all Tier 1 carriers and with the added resiliency of our data centre infrastructure, we can identify issues faster and fix problems more quickly.”

A More Competitive Market?

The announcement opens up the IP-telephony market further and ensures that those businesses and channel partners who already offer IP-telephony services will have a competitive advantage as they will already be familiar with the products. In the UK, hosted PBX is expected to experience similar growth to that found in the US SME market, which it’s thought in the next three years will lead to around 700,000 new hosted PBX users. Globally, the market is growing at a fantastic rate and it’s thought that it’s reached around 7% market penetration.

However, as Calls to the Cloud point out, “This is expected to increase dramatically as businesses become aware of hosted PBX services and the huge value that they provide over in-house phone solutions.”

According to research carried out by Infonetics, it’s forecast that globally, the SMB VoIP services market will reach $76.1bn this year (2015) with a total number of subscribers reaching somewhere around 262 million.

A Step in the Right Direction

Whilst IP-telephony is nothing new, in recent years it has become more reliable, flexible, cost-effective and of a higher quality than would be found in legacy systems. The ability for businesses to add functionality that can help to improve productivity, whilst lessening the risk of expensive downtime is clearly necessary in today’s connected and collaborative business world.

For those telephony providers that insist upon not changing with the times, things will get tough in the coming years. IP-telephony is so simple to set up and manage though, that it’s likely we’ll see the market become a highly competitive one. For resellers, MSPs and IT/telecoms service providers however, the future of IP-telephony looks bright. Not just in the UK, but around the globe.

It’s thought that parts of Europe could be aiming to make the switch even sooner than BT too, so for resellers, now is the perfect opportunity to look into expanding into new markets both at home and abroad.

For businesses still relying on legacy systems, now is the time to implement planning. Consider what aspects of IP-telephony would best benefit your company, whilst thinking about further features such as unified communications that can be added to provide even further value to both the business and its customers.

If you would like to know more about how Yoozoom’s Cloud Voice can benefit for your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

What is Cloud Voice? #CloudVoiceQuestions on YooZoom

New Post has been published on http://yoozoom.co.uk/hosted-voip/what-is-cloud-voice/

What is Cloud Voice? #CloudVoiceQuestions

Welcome to Cloud Voice Questions, a new regular section where we will answer some of the most common questions we get about the Yoozoom Cloud Voice Service and Hosted Telephony in general.  Today we are going to start with a pretty fundamental one.

What is Cloud Voice?

Cloud Voice is the name of our premier Hosted PBX Service.  We like to think of it as the modern way of having feature rich business communication, without having to worry about the cost and maintenance of expensive phone system hardware.

The “Cloud” part refers to the fact that all the hardware and technical wizardry behind your telephone system is hosted somewhere other than your business premises.  We use Cloud Hosted services everyday, from dropbox to Netflix, and business telecommunications is now the latest area to capitalise on the the advantages of the Cloud.

Cloud Voice saves you money because you do not have to buy an expensive SIP trunking solution, requiring cost, space and employees to maintain it. In addition to these savings, because the data for your calls actually passes through your internet connection via “the cloud” rather than through a traditional telephone line, you do not need a second bill for that line, saving even more money. Indeed most Cloud Voice packages come with more inclusive minutes per month as standard than you may even need.

Furthermore, unlike some hosted VoIP providers, with Yoozoom Cloud Voice you’ll have complete peace of mind, knowing that our solution is hosted in the core of BT’s 21st CN network ensuring your communications are always protected.  If your business has particularly large telecommunications requirements you can also explore our range of leased lines, such as generic ethernet access, which have service level agreements in place to guarantee uptime and performance, giving you further peace of mind.

Cloud Voice platform brings together the superb customer service of Yoozoom, combined with the security and reliability of BTW’s 21st Century Cloud Servers, which are right at the core of their network. This quality and resilience produces a truly world class Hosted PBX service. Even more amazing, when you consider many businesses can actually save thousands by switching to Cloud Voice from their traditional telephony. You can see our main cloud voice page here.

If you have any questions about Cloud Voice or Hosted Telephony you can join in on facebook & twitter, using the hashtag #CloudVoiceQuestions and we may include your question (and a shoutout) in our next blog post.

If you want to know more about how Cloud Voice can work for your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

What is Cloud Voice? #CloudVoiceQuestions on YooZoom

New Post has been published on http://yoozoom.co.uk/hosted-voip/what-is-cloud-voice/

What is Cloud Voice? #CloudVoiceQuestions

Welcome to Cloud Voice Questions, a new regular section where we will answer some of the most common questions we get about the Yoozoom Cloud Voice Service and Hosted Telephony in general.  Today we are going to start with a pretty fundamental one.

What is Cloud Voice?

Cloud Voice is the name of our premier Hosted PBX Service.  We like to think of it as the modern way of having feature rich business communication, without having to worry about the cost and maintenance of expensive phone system hardware.

The “Cloud” part refers to the fact that all the hardware and technical wizardry behind your telephone system is hosted somewhere other than your business premises.  We use Cloud Hosted services everyday, from dropbox to Netflix, and business telecommunications is now the latest area to capitalise on the the advantages of the Cloud.

Cloud Voice saves you money because you do not have to buy an expensive SIP trunking solution, requiring cost, space and employees to maintain it. In addition to these savings, because the data for your calls actually passes through your internet connection via “the cloud” rather than through a traditional telephone line, you do not need a second bill for that line, saving even more money. Indeed most Cloud Voice packages come with more inclusive minutes per month as standard than you may even need.

Furthermore, unlike some hosted VoIP providers, with Yoozoom Cloud Voice you’ll have complete peace of mind, knowing that our solution is hosted in the core of BT’s 21st CN network ensuring your communications are always protected.  If your business has particularly large telecommunications requirements you can also explore our range of leased lines, such as generic ethernet access, which have service level agreements in place to guarantee uptime and performance, giving you further peace of mind.

Cloud Voice platform brings together the superb customer service of Yoozoom, combined with the security and reliability of BTW’s 21st Century Cloud Servers, which are right at the core of their network. This quality and resilience produces a truly world class Hosted PBX service. Even more amazing, when you consider many businesses can actually save thousands by switching to Cloud Voice from their traditional telephony. You can see our main cloud voice page here.

If you have any questions about Cloud Voice or Hosted Telephony you can join in on facebook & twitter, using the hashtag #CloudVoiceQuestions and we may include your question (and a shoutout) in our next blog post.

If you want to know more about how Cloud Voice can work for your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

What is Cloud Voice? #CloudVoiceQuestions on YooZoom

New Post has been published on http://yoozoom.co.uk/hosted-voip/what-is-cloud-voice/

What is Cloud Voice? #CloudVoiceQuestions

Welcome to Cloud Voice Questions, a new regular section where we will answer some of the most common questions we get about the Yoozoom Cloud Voice Service and Hosted Telephony in general.  Today we are going to start with a pretty fundamental one.

What is Cloud Voice?

Cloud Voice is the name of our premier Hosted PBX Service.  We like to think of it as the modern way of having feature rich business communication, without having to worry about the cost and maintenance of expensive phone system hardware.

The “Cloud” part refers to the fact that all the hardware and technical wizardry behind your telephone system is hosted somewhere other than your business premises.  We use Cloud Hosted services everyday, from dropbox to Netflix, and business telecommunications is now the latest area to capitalise on the the advantages of the Cloud.

Cloud Voice saves you money because you do not have to buy an expensive SIP trunking solution, requiring cost, space and employees to maintain it. In addition to these savings, because the data for your calls actually passes through your internet connection via “the cloud” rather than through a traditional telephone line, you do not need a second bill for that line, saving even more money. Indeed most Cloud Voice packages come with more inclusive minutes per month as standard than you may even need.

Furthermore, unlike some hosted VoIP providers, with Yoozoom Cloud Voice you’ll have complete peace of mind, knowing that our solution is hosted in the core of BT’s 21st CN network ensuring your communications are always protected.  If your business has particularly large telecommunications requirements you can also explore our range of leased lines, such as generic ethernet access, which have service level agreements in place to guarantee uptime and performance, giving you further peace of mind.

Cloud Voice platform brings together the superb customer service of Yoozoom, combined with the security and reliability of BTW’s 21st Century Cloud Servers, which are right at the core of their network. This quality and resilience produces a truly world class Hosted PBX service. Even more amazing, when you consider many businesses can actually save thousands by switching to Cloud Voice from their traditional telephony. You can see our main cloud voice page here.

If you have any questions about Cloud Voice or Hosted Telephony you can join in on facebook & twitter, using the hashtag #CloudVoiceQuestions and we may include your question (and a shoutout) in our next blog post.

If you want to know more about how Cloud Voice can work for your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

What is Cloud Voice? #CloudVoiceQuestions on YooZoom

New Post has been published on http://yoozoom.co.uk/hosted-voip/what-is-cloud-voice/

What is Cloud Voice? #CloudVoiceQuestions

Welcome to Cloud Voice Questions, a new regular section where we will answer some of the most common questions we get about the Yoozoom Cloud Voice Service and Hosted Telephony in general.  Today we are going to start with a pretty fundamental one.

What is Cloud Voice?

Cloud Voice is the name of our premier Hosted PBX Service.  We like to think of it as the modern way of having feature rich business communication, without having to worry about the cost and maintenance of expensive phone system hardware.

The “Cloud” part refers to the fact that all the hardware and technical wizardry behind your telephone system is hosted somewhere other than your business premises.  We use Cloud Hosted services everyday, from dropbox to Netflix, and business telecommunications is now the latest area to capitalise on the the advantages of the Cloud.

Cloud Voice saves you money because you do not have to buy an expensive SIP trunking solution, requiring cost, space and employees to maintain it. In addition to these savings, because the data for your calls actually passes through your internet connection via “the cloud” rather than through a traditional telephone line, you do not need a second bill for that line, saving even more money. Indeed most Cloud Voice packages come with more inclusive minutes per month as standard than you may even need.

Furthermore, unlike some hosted VoIP providers, with Yoozoom Cloud Voice you’ll have complete peace of mind, knowing that our solution is hosted in the core of BT’s 21st CN network ensuring your communications are always protected.  If your business has particularly large telecommunications requirements you can also explore our range of leased lines, such as generic ethernet access, which have service level agreements in place to guarantee uptime and performance, giving you further peace of mind.

Cloud Voice platform brings together the superb customer service of Yoozoom, combined with the security and reliability of BTW’s 21st Century Cloud Servers, which are right at the core of their network. This quality and resilience produces a truly world class Hosted PBX service. Even more amazing, when you consider many businesses can actually save thousands by switching to Cloud Voice from their traditional telephony. You can see our main cloud voice page here.

If you have any questions about Cloud Voice or Hosted Telephony you can join in on facebook & twitter, using the hashtag #CloudVoiceQuestions and we may include your question (and a shoutout) in our next blog post.

If you want to know more about how Cloud Voice can work for your business, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Quick, Time is Running Out on Super Connected Cities Funding on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/quick-time-is-running-out-on-super-connected-cities-funding/

Quick, Time is Running Out on Super Connected Cities Funding

This may be your last chance to grab £3000 free towards upgrading your internet connection.

As you may remember, we have made several posts over the last year or two about the Super Connected Cities scheme. This is one of the UK governments efforts to increase uptake of high speed internet by business and it offers up to £3000 towards upgrading your businesses internet connection, perhaps to one of our Leased Line products such as Generic Ethernet Access. Well unfortunately the scheme has proved so popular that the pot is running out of money, and now may be your last chance to access this funding.

The funding is due to run out on 31st of October, 2015, that is right, the end of this month. So if you would like to enhance your businesses productivity and communicate better, whilst getting free funding for doing so, then now is your last chance.

To learn more about leased line costs, or to see if you are eligible for this funding, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Quick, Time is Running Out on Super Connected Cities Funding on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/quick-time-is-running-out-on-super-connected-cities-funding/

Quick, Time is Running Out on Super Connected Cities Funding

This may be your last chance to grab £3000 free towards upgrading your internet connection.

As you may remember, we have made several posts over the last year or two about the Super Connected Cities scheme. This is one of the UK governments efforts to increase uptake of high speed internet by business and it offers up to £3000 towards upgrading your businesses internet connection, perhaps to one of our Leased Line products such as Generic Ethernet Access. Well unfortunately the scheme has proved so popular that the pot is running out of money, and now may be your last chance to access this funding.

The funding is due to run out on 31st of October, 2015, that is right, the end of this month. So if you would like to enhance your businesses productivity and communicate better, whilst getting free funding for doing so, then now is your last chance.

To learn more about leased line costs, or to see if you are eligible for this funding, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Quick, Time is Running Out on Super Connected Cities Funding on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/quick-time-is-running-out-on-super-connected-cities-funding/

Quick, Time is Running Out on Super Connected Cities Funding

This may be your last chance to grab £3000 free towards upgrading your internet connection.

As you may remember, we have made several posts over the last year or two about the Super Connected Cities scheme. This is one of the UK governments efforts to increase uptake of high speed internet by business and it offers up to £3000 towards upgrading your businesses internet connection, perhaps to one of our Leased Line products such as Generic Ethernet Access. Well unfortunately the scheme has proved so popular that the pot is running out of money, and now may be your last chance to access this funding.

The funding is due to run out on 31st of October, 2015, that is right, the end of this month. So if you would like to enhance your businesses productivity and communicate better, whilst getting free funding for doing so, then now is your last chance.

To learn more about leased line costs, or to see if you are eligible for this funding, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Quick, Time is Running Out on Super Connected Cities Funding on YooZoom

New Post has been published on http://yoozoom.co.uk/leased-lines/quick-time-is-running-out-on-super-connected-cities-funding/

Quick, Time is Running Out on Super Connected Cities Funding

This may be your last chance to grab £3000 free towards upgrading your internet connection.

As you may remember, we have made several posts over the last year or two about the Super Connected Cities scheme. This is one of the UK governments efforts to increase uptake of high speed internet by business and it offers up to £3000 towards upgrading your businesses internet connection, perhaps to one of our Leased Line products such as Generic Ethernet Access. Well unfortunately the scheme has proved so popular that the pot is running out of money, and now may be your last chance to access this funding.

The funding is due to run out on 31st of October, 2015, that is right, the end of this month. So if you would like to enhance your businesses productivity and communicate better, whilst getting free funding for doing so, then now is your last chance.

To learn more about leased line costs, or to see if you are eligible for this funding, call us on 0800 0149 800 or fill in the form below.

[yoozoom]

Cloud Voice & Hosted Telephony Event. Missed it? Here's a Video Recap. on YooZoom

New Post has been published on http://yoozoom.co.uk/yoozoom-news/our-cloud-voice-hosted-telephony-event-missed-it-heres-a-video-recap/

Cloud Voice & Hosted Telephony Event. Missed it? Here's a Video Recap.

We recently held a promotional Event in the BT Building in Leeds to celebrate the latest developments in Cloud Voice, our Hosted PBX business telephone system.

The event was a great success that helped many of those companies considering hosted telephony to understand the multitude of benefits it has to offer, such as superb call quality, conferencing features and mobile accessibility to name but a few.

Furthermore, with Yoozoom’s superb customer service and our partnership with BT Wholesale hosting Yoozoom Cloud Voice deep within the core of their 21st CN Network we put to bed any concerns potential customers may have had about reliability and security. Not to mention the 24/7 support and service level agreements available on our many of leased line products, guaranteeing 99.999% uptime.

But why are we writing about this here? You can watch the video and see what some of our invited guests have to say about the event and Cloud Voice in general.

You can click here if you would like to learn more about Cloud Voice, or you can click here to learn more about Hosted PBX pricing and packages.

Alternative to find out more about any of our products, or register your interest for our next event, call us on 0800 0149 800 tor fill in the form below.