REFRESHING MOBILE APPLICATIONS: HOW TO KNOW WHEN A MOBILE APP REDESIGN IS NECESSARY?
When it comes to mobile applications, the design that you launch with will become obsolete eventually. This is because design preference and what is considered efficient, clean, and functional changes as your users’ tastes and needs change. This is why we’ve seen major social media platforms like Facebook and Instagram get completely face lifts in their design. But, how do you know when a mobile app redesign is necessary and if it is, how do you go about approaching the issue?
What Benefits Come From a Good App Redesign?
When a small business redesigns their mobile app and it is done right, with user feedback taken into account, you will see a whole host of benefits. This includes happier customers, increased sales, and increased brand exposure that brings about more loyal customers.
When you give your mobile app a redesign to solve customer pain points, you show them that you are willing to invest in their experience and that you take their feedback seriously. This generates satisfaction and increases conversions.
An up to date design that is intuitive, modern, and easy to use brings in new customers that may have passed on your mobile app in the past due to aesthetic and functional tastes. A beautiful app design encourages new customers to jump on board.
A timely response to customer feedback about your Android or IOS app builds a strong business to customer relationship. This allows customers to feel heard and, in turn, generates loyalty to your brand.
How Do You Know When It Is Time for a Mobile App Redesign?
To help you figure out whether now is the right time to complete a redesign for your mobile app, let’s take a look at some key areas.
1. Your Users Complain. When going through your customer feedback emails, reviews, and support tickets, take a look at what the complaints are about. If you are getting negative reviews on the Android or IOS app store from new users and refreshed reviews from old users, then there’s an issue going on. Also highlight definite problems that customers are laying out for you, pay attention to angry comments on social media, and if your app store rating falls below a 3 or 4-star, this is a good indication.
2. Conversion Rates Are Low. If your user base is unenthusiastic about using the mobile app, sales are extremely low, and you’re seeing very weak growth, then your mobile app needs a redesign. This could be because your design is boring or unengaging, the registration process is too time-consuming, or you don’t have enough interactive elements that keep your user base from logging in every day.
3. Company Has Rebranded. Your mobile app’s design needs to be consistent with your brand’s aesthetic design, voice, and style. If you are rebranding your company, then a new mobile app design needs to be created to match. If you are rebranding the company to launch new products, make sure your mobile app also matches your new products as well. You want everything under one design, one style, and one voice.
4. You Are Changing Your Target Audience. If your small business is changing tactics and your audience along with it, then you need to prepare a new product vision and marketing strategy that includes changes to your app’s design.