Argus

Excellence in #CustomerService.

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If Call Center Employees Were Honest

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Why Phone Fraud Starts With A Silent Call

When you answer your phone and there's no one on the other end, it could in fact be a computer that's gathering information about you and your bank account. Here's how.

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Core Values of Culture - Tony Hsieh (Zappos)

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Flight Etiquette – Episode 5

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Not just Netflix: See the companies giving creative perks to parents

At one Texas office, every day is "bring your kid to work" day.

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Which Customer Service Metrics Matter Most?

Data analysis is an important part of maintaining excellent customer service, but is there such a thing as too much data? Many businesses make the mistake of tracking so many different metrics that they get bogged down in data and lose focus on what data analysis was supposed to achieve in the

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Frustrated By Customer Service

Consumer Reports wants to know whether you're frustrated by customer service. If so, learn the secrets of super-users.

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The 10 Biggest Consumer Complaints in America

The definitive survey of consumer complaints was released Wednesday by the Consumer Federation of America. Here are the top 10 consumer complaints.

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It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention. A McKinsey & Company article.

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T-Mobile Biggest Challenge–Customer Service

Source: courtesy of T-Mobile US Inc.T-Mobile (NYSE: TMUS) has started to offer a special promotion for upgrades of Apple’s (NASDAQ: AAPL) iPhone 6. The carrier may well pass Sprint (NYSE: S) to become the No. 3 wireless carrier in the U.S. However, among its primary struggles is to add and keep new customers, and hold current ones, when many pieces […]

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Samsung Beats Apple in Customer Satisfaction Survey

The carefully followed American Customer Satisfaction Index for cell phones recently reported that Samsung rates higher than Apple, particularly in the smartphone category.

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Customer Service Hall of Fame

Top class service Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. In order to find those companies that truly stand out by creating positive customer experiences, 24/7 Wall St. collaborated with research survey group Zogby Analytics, which polled more than 1,500 adults about […]

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Customer Service Hall of Shame

Sadness_face_Checkbox Every company in the United States claims to care more about its customers than the competition does. Yet polls show that some corporations do a truly abysmal job of keeping their patrons happy. 24/7 Wall St. collaborated with research survey group Zogby Analytics, which polled more than 1,500 adults about the quality of customer service […]

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The Tile app would be perfect for BMW and other large car dealership lots, right?

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The Tile app would be perfect for BMW and other large car dealership lots, right?

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Focus on the interactions that are important to customers—and on the way frontline employees handle those interactions. A McKinsey Quarterly article.

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Insights and tools to help companies increase the satisfaction—and value—of their customers. Customer Lifecycle Management services from the McKinsey & Company's Marketing and Sales practice.