Techno blog

unsure comscie student

[armendez21]

Week 15: Commuters Interview

[armendez21]

Week 14: Commuters Interview

[armendez21]

Week 13: Commuters Interview

[armendez21]

Week 12: Commuters Interview

[armendez21]

Week 11: Commuters Interview

This week interview have help the group.

Destiny Gear (the left part)

Destiny rides the bus depending on her needs but has observed several issues. One of her main concerns is that some conductors selectively allow passengers to board, often skipping those waiting along highways who typically pay lower fares. She also expressed frustration about the long waiting times and how conductors still allow standing passengers even when the bus is already full, making the ride uncomfortable. Despite these drawbacks, she prefers using Donsals buses due to their convenience.

Angel Abugar (the right part)

Angel chooses the bus primarily for the comfort and the air-conditioning it provides. To enhance the commuting experience, she suggested the development of a tracking app—similar to the motorcycle app Move It—but designed specifically for buses. The app could show bus locations and estimated arrival times, giving passengers more control and helping them decide whether to wait or look for alternatives. Like Destiny, she prefers riding Donsals buses.

Yasser commutes by bus daily and generally finds the service reliable. His only complaint is about delayed arrivals, which typically range from 10 to 20 minutes. Despite this minor inconvenience, he still considers the bus system overall to be dependable.

Kate Abigail De Guzman (in the left part)

Kate raised several concerns about the minibus services she uses. One serious issue she noted is that some conductors fail to ensure all passengers have exited safely, which can lead to people getting caught in the door. She also pointed out that many seats are damaged and in need of repair, calling for better and more regular maintenance. Additionally, she had a negative experience of missing her stop—even after notifying the conductor in advance.

Abby Kaye Y. Nadal (in the right part)

Abby is a regular commuter on Orotsco buses and generally finds the experience satisfactory. She doesn’t have major issues with the buses themselves, but she does find the attitudes of some conductors to be a problem. In terms of bus availability, she thinks the intervals between rides are reasonable and manageable.

Zynnah Ortiz (girl in the left part)

Zynnah also rides the bus regularly. Her main concerns revolve around traffic congestion and buses often being too full. To make sure she gets a ride, she usually goes directly to the bus terminal rather than waiting along the route. Aside from those inconveniences, she doesn’t report any serious problems.

Casey Saguing (girl in the right part)

Casey relies on the bus as her main mode of transportation, but she switches to using Move It when she’s in a hurry. One of her biggest complaints is the long waiting time—she sometimes waits up to 30 minutes for a bus, especially because her location is not near a terminal. This makes her commute unpredictable when she’s pressed for time.

[armendez21]

Week 10: Commuters Interview

This week interview shows common challenges Faced.

Abegail (Tablon to USTP)

Abegail finds commuting particularly challenging when buses are overcrowded. She feels uncomfortable having to squeeze into tight spaces, especially when standing is the only option. As a student, the bus route itself is also inconvenient for her—buses rarely stop directly at the USTP gate, instead heading straight to Agora, which forces her to walk to school, creating problems when she’s running late. Another major frustration is the long waiting time; she sometimes has to wait 30 minutes to an hour before a bus arrives. While some conductors are kind, she has also encountered rudeness from others. To improve commuting, Abegail suggests establishing designated loading and unloading zones. She also recommends a bus tracking app with route and schedule information, which would help her plan when to leave home or school. She prefers Orotsco buses because they stop right in front of USTP.

Nina (The pink t-shirt)

Nina, who commutes to and from Jasaan, struggles with buses that arrive late—especially in the afternoons when she’s trying to return home. She also has to manage her schedule around the last trip departures, which means leaving early and limiting her activities. The inflexibility of the bus schedule makes her commute more stressful and inconvenient.

Eve (the white shirt girl)

Eve shared a negative experience where some bus drivers deliberately ignore passengers waiting along the highway, choosing who they want to pick up. She finds this behavior unfair and unprofessional. To address this issue, Eve suggested a helpful solution: a mobile app that tracks buses in real time and shows available seats. This would allow commuters to better plan their travel and avoid the uncertainty of waiting without knowing when or if a bus will stop for them.

Jericka (black long sleeve girl)

For Jericka, overcrowding is a major issue. She often finds herself being asked to stand, even when the bus is visibly full. This makes her commute especially tiring and uncomfortable after a long day at school. The lack of proper passenger management contributes to her overall dissatisfaction with public transportation.

Krisha (wore green blouse)

Krisha echoed similar concerns, mentioning that rude drivers and overcrowded buses are her biggest frustrations. When she’s already exhausted, all she wants is a place to sit and rest—but being crammed into a packed bus makes that impossible. The poor commuting conditions add to her daily fatigue and stress.

Mika Corlasan (Agusan to USTP)

Mika chooses to commute by bus because it’s convenient for getting home to Agusan. However, she avoids Donsal buses in the morning because they don’t stop at USTP, unlike Orotsco buses which she prefers. She also recounted a troubling experience where drivers favored picking up passengers from Tagoloan, refusing to stop for those in Agusan or Cugman. The rush hour period, especially between 6 to 7 PM, is another major challenge due to high passenger volume, making it harder to get a seat or even catch a ride.

Rex

Rex offered a more positive perspective on commuting. He finds his travel time convenient and relaxing, as he usually sleeps during the ride. This comfort allows him to unwind, especially during long commutes, showing how a peaceful and quiet environment can greatly improve the commuter experience.

[armendez21]

Week 9: Commuters Interview

In the 9th week of interviews, seven more students were asked about their daily transportation experiences. Based on their responses, most used buses to get to their destinations, and they shared both positive and negative feedback about the service.

Fatima Rean (Bus | Zayas)

Fatima is flexible and adaptable when it comes to commuting. She appreciates the air-conditioned comfort of buses and doesn't mind waiting, as long as she reaches her destination. However, she sometimes misses her stop due to falling asleep that highlighting a need for stronger reminders or alerts during transit.

Jesse (Bus)

Jesse offers a balanced point. While he appreciates the bus service’s speed, ventilation, and accommodating staff, he strongly criticizes the overloading practices, which he believes violate LTO regulations and risk passenger safety. He recommends a real-time bus tracking app to improve commuter convenience and decision-making.

Right guy: Earl Shan (Bus)

Earl values the air-conditioned comfort of buses but finds the fare relatively expensive. His simple feedback indicates a need for more affordable pricing options without compromising comfort.

Center guy: Zhanter (Bus | Villa)

Zhanter points out the common issue of overloading, with some passengers getting squeezed in. However, he notes improvement in driver and conductor behavior due. His practical approach, taking whatever transport is available, shows commuter resilience despite service issues.

Noel (Bus)

Noel rides the bus daily and finds the service generally acceptable, but overloading and having to stand remains a concern. He also notices buses get full quickly. He suggests service improvements, indicating that reliability and passenger comfort are areas that need work.

James (Bus)

James is generally satisfied with bus services, but he emphasizes the need for better availability in certain areas. His suggestion for a proper terminal, especially for new passengers, highlights the importance of organized infrastructure and accessibility.

Raymond (Bus)

Raymond’s experience shows the contrast between cheap, overcrowded buses and more expensive but safer options. He prefers paying more for safety when possible. His view highlights inequality in service and the pressure on passengers to choose between safety and affordability. He also recognizes that while schedules are followed, the tendency to overload remains a persistent issue.

Most students are satisfied with the bus service, especially the air-conditioning and accommodating staff. However, common problems like overloading, standing passengers, and high fares were mentioned. Some also suggested improvements like adding proper terminals and a tracking app to make commuting easier and more organized.

[armendez21]

Week 8: Commuters Interview

Another seven students were interviewed in the 8th week, each sharing unique perspectives based on their commuting experiences. Their insights highlight a range of transportation preferences influenced by comfort, convenience, cost, and safety.

Maria Pamela (Bus | Lumbia)

Maria prefers buses over jeeps because they are comfortable and convenient. Although jeeps are less expensive, she prefers buses because they are on schedule and not too crowded. The extra comfort and reminders of the conductor during drop-off places make her commutation more comfortable.

Alyssa (Bus | Bugo)

Alyssa's experience is uncertain. Buses are a faster option during rush hour, but she considers the crowding and standing room unfair and unsafe, when she's no other option in a hurry. But she prefers jeepneys when available because of space. Her insights reflect a strong interest in passenger welfare and fair treatment.

Lisah (Bus)

Lisah used transport according to urgency. She likes jeepneys because they are fast, particularly if she were running late, though she mostly prefers buses for comfort it gives. Her feedback indicates how route efficiency wins comfort when time becomes the concern.

Jesseil Mae Rubin (Bus | Villa)

Jesseil prefers the air-conditioned convenience and quicker travel of buses but is annoyed with some conductor behavior, such as refusing to give change and tolerating overcrowding. Her observation shows a requirement for tighter passenger limits and good fare handling.

Samantha (Bus | Bugo)

Samantha perceives buses as more advanced and dependable, particularly because of the ticket system. She is faced with overloading during rush hours, though. Her proposal of a mobile app and decent terminals indicates a yearning for a more organized and technology based transport system.

Margarette (Bus | Orotsco)

Margarette takes the bus every day but is not happy with the regular overloading and variable conductor attitude she faces. Her experience demands stricter enforcement of capacity limits and more professional service from bus workers.

Katrina (Bus | Balingasag)

Katrina considers the bus convenient for daily travel but is upset with conductors who forget to return fair change. Her experience highlights the need for fare transparency and accountability in public transport services.

While each commuter has different preferences depending on their location and daily routine, many face common challenges, especially overcrowding and overloading. These shared issues reflect the need for more efficient, comfortable, and fair public transport systems.

[armendez21]

WEEK 7: Commuters Interview

This 7th week of interview brought another insights into the experiences of these local commuters who rely on buses as their primary mode of transportation. Through this on the spot interviews, we have heard both the positive and the negatives of their daily commuting experiences, from the convenience of air-conditioning and affordability to the challenges of overcrowding, inconsistent fares, and the occasional unprofessional attitude of conductors.

Carene, a student in the left center prefers riding rural buses due to their affordability and the comfort provided by air-conditioning. However, she finds the fare system frustrating as conductors base passenger fares on the terminal they board from. Additionally, Carene struggles with communicating her drop-off point because drivers often cannot hear the voice of passenger clearly due to loud music from speakers at the front of the bus.

Irene, a student in the right center. Rides buses but has experienced significant discomfort, especially when the bus is overcrowded. Even when the bus is full, passengers are still allowed to board, exacerbating the heat and discomfort inside. This overcrowding is one of Irene's primary frustrations.

Mary Grace, a student who primarily commutes by bus but occasionally uses jeepneys as an alternative. She mentioned challenges during rush hour, particularly at 7 AM, when buses take up to 30 minutes to arrive, and even then, she often ends up standing due to full of passengers in the bus. Additionally, Mary Grace has encountered issues with insufficient change and fare discrepancies, such as not receiving the student discount despite showing her ID. She also noted harsh behavior from conductors and believes buses should not exceed their passenger capacity, as standing passengers pay the same fare as those seated.

Francis, a student who commutes by bus and shares similar frustrations with fare inconsistencies, particularly when student discounts are not recognized. He also highlighted the challenges of rush hour, where buses exceed their passenger capacity. Francis suggested that buses should follow standard capacity limits to provide a more comfortable experience and ensure fairness in fare charges between standing and seated passengers.

Elena, a student who experienced a discomfort when commuting by bus, particularly due to standing passengers, long waiting times, especially at night, and the attitudes of some conductors. These factors make her commuting experience more difficult and unpleasant.

Elen/Gina, are parents who generally avoids buses due to feeling of sickness and discomfort of the cold aircon. They appreciate the speed of buses during non-peak hours but find them inconvenient during rush hour. They also mentioned issues with not receiving their change on some trips and suggested that buses should have toilets for convenience. Furthermore, they believe buses should not allow standing passengers, resulted to overcrowding which makes it difficult for others to get off.

The shared experiences of these commuters serve as a reminder of the importance of enhancing public transportation systems to better cater to passengers' pains.

[armendez21]

Week 6: Commuters Interview

During the 6th week of interviews with commuters, we encountered mostly students in USTP, Cagayan de oro campus.

Reina, a student commuter who regularly uses Orotsco buses. She faces discomfort due to overcrowding and the hot weather, suggesting the need for more spacious buses. Her usual waiting time is around 30 minutes, but she sometimes opts for jeeps as an alternative mode of transport.

Clark, a student who rides Donsals Transport buses. His challenges include insufficient buses during rush hours and occasionally missing his stop because he falls asleep. Despite having vans as an alternative, Clark prefers buses due to their air-conditioning and convenience of requiring only one ride.

Grace, a student using the Gusa bus route as her primary mode of transport since it passes through her area. While she prefers buses for their air-conditioning, she has faced issues like harsh driving and higher fares. She acknowledges buses that consider passengers' comfort, such as asking if standing is acceptable.

Christine, a student who solely relies on Canitoan route buses. She deals with long lines and instances where buses delay departure until full. Despite these pains and the relatively expensive fare, Christine values the comfort provided by air-conditioning.

Gessalyn, a student commuter from Calaanan. She faces multiple challenges, including long lines, insufficient cooling from air-conditioners, overcrowding, and unfair fare practices for standing passengers compared to those seated. She suggests a kilometer-based fare system and regulated standing arrangements to address these issues.

Charity, a student who appreciates the comfort buses provide due to air-conditioning. However, she finds overcrowding a major pain point. On a positive note, she commends the friendly conductors she has encountered during her commutes.

Jiesel, a commuter from Bulua, who typically travels at night. She experiences long waits for buses and discomfort from overcrowding, especially when buses arriving at the terminal are already full, forcing passengers into standing positions.

This 6th week interview session, after speaking with the students, we had a group discussion about some changes to our proposed solutions for the problem we identified.

[armendez21]

Week 5: Commuters Interview

In the 5th week of the interview. This week is another discovery of commuting routines and challenges faced by the commuters, especially students.

Jiboy, Alfred, Jm, and Jassy; Students commuting from Tagoloan, Jasaan, and Bukidnon. They face overcrowded buses that continue to accept passengers despite being full. Some buses have malfunctioning air conditioning. They share a common issue with rush hour, and Jiboy occasionally misses his stop when he falls asleep. They all use the ticketing payment method and suggest adding more buses to reduce overloading.

Keith, Cris and Marie; students who deal with conductors that fail to return change and drivers that drive at high speeds. Marie had a problem with a conductor who claimed that he would remember to give her change for her fare but did not. Keith did not alight from the bus because he was supposed to get off at a certain stop and the bus had been moving too fast. A lack of space is a frequent issue. Still they appreciate the air conditioning. Cris suggests a lost and found website for bus passengers, an idea worth considering.

Another week of interview has ended. We encountered different stories and gain valuable insights. But the highlight in this week interview is the share of an idea by the group of Cris, students.

[zandrapaints]

there’s always time to be cozy // watercolor, ink, gouache & colored pencils on paper

[armendez21]

love it

[armendez21]

Week 4: Customer Interview

In the 4th week of interview, we look into the day-to-day experiences of bus commuters to shed light on their wonderful and not so wonderful experiences. Come along as we go over their stories and discover how their commuting experience.

Joshua Mariposa and Kent; both students share issues with picky conductors and overloading. Kent mentions that the villa bus he rides has no ticket system, sometimes leading to higher fare charges. Joshua occasionally misses his stop if he forgets or falls asleep.

Kean: A student who has had to deal with very strict conductors, but who finds going to class on the bus to be pleasant by virtue of its air conditioning. The waiting times for him are bearable.

Mark Gerald and Joshua, Mark Gerald faced with problem involving a lack of drivers on highly populated buses. Joshua mentions that different services do face issues with some buses not reaching certain points and some PAO’s being too strict. OPUV buses are liked by him for being very accessible and hassle free.

Apple, a student. The one single thing that she dislikes about the buses is that they do come with a very long waiting period. Overall, Apple does seem to enjoy using buses in comparison to vans because they are much cheaper.

This week's interviews have greatly enhanced our comprehension of commuting issues. Hearing from the different of experiences that commuters share, making us help in our problem validation. We are looking forward to the next and the new stories and insights that follow.

[armendez21]

Week 3: Commuters Interview

In our 3rd week of interviews, we have encountered more student commuters. This we have heard students and its challenges faced that somehow relate us as fellow students.

Emilio, as a student living in Calaanan can get to school a lot easier because the morning rush, combined with traffic, is no longer a problem with the new ticketing system in place. The only problem Emilio faces is overloading, which can be discomforting as people are forced to be sardined together. Sometimes, the air condition on the bus is not working, or the bus driver is overly aggressive with the speed limit.

Casandra, Lyka, Judie, and Marc Lester; these commuters face challenges with buses. The buses often accept standing passengers even when seats are fully occupied. Conductors sometimes dictate seating, and Marc Lester highlights the wait times for buses in his area, which takes up his time.

Jewel, a student who commutes by bus for round trips. Her routine is easy, thanks to familiar conductors, but she observes that buses often claim to have more space than they do, leading to overcrowding and discomfort for elderly passengers.

Cindy, a student who commutes, it takes 5-10 minutes each way. She feels uncomfortable when buses have standing passengers, and she encounters fast-driving bus drivers. Mornings are particularly challenging due to rush hour.

This another week of interview ended with an insights that can help us in our problem validation. It highlights diverse experiences, making the interview session both enlightening and informative.

[armendez21]

Week 2: Commuters Interview

In the experiences of daily commutes, the experience is always different from one individual to another. We interview a number of people who had their own share experienced of bus commuting. Their experiences highlighted the comforts and difficulties experienced by commuters of bus.

Elvie, not a regular bus user, values the convenience of the bus. She finds it comfortable to ride with air-conditioning and enjoys the ease of the fare process through ticket receipts issued by the conductor.

Haze a student, complains of the daily annoyance of bus commuting. She finds herself frequently not able to sit comfortably because buses are always crowded and gets irritated when the bus keeps on taking passengers even if the bus is already full. She also experiences problems with unjust fare practices, for some conductors do not always observe student discounts.

Chelsey, another student, points out the good things about bus commuting, including the good air conditioning. She also, however, encounters problems, including during nighttime commuting when she spends a lot of time standing. She says the seats on the bus are slippery, which further adds to the discomfort.

Jade, who commutes daily, faces overloading and speeding problems. The irregular bus frequency in her vicinity means she occasionally has to wait for about an hour for the next available bus, which takes out more of her time in commuting.

Kyle, a student from Cala-anan, has to endure the overcrowding. Even at full capacity, bus conductors still accept more passengers, making it inconvenient and unsafe. There are times it affected some older people about this issue. He also raises concerns about the payment system being employed on the bus.

Shamara and Friend, who are student commuters, enjoy the convenience of air-conditioned buses but have difficulties during nighttime commutes. They tend to stand and have problems with fare operations, including not getting change. They also sometimes get incorrect drop-off locations, wasting their time.

These observations from commuters gives idea of the realities of bus commuting. Although there are comforts such as air conditioning and smooth fare procedures, major issues like overcrowding, unfair fare practices, and discomfort during night commutes must be get attention and focus.

[armendez21]

Week 1: First 7 Commuters Interview

This week, my group mates and I shared our thoughts on the first steps to take for our proposal to make a start up. Each member has contributed ideas about the team's capability to push through this or that project and possible innovations that need. This team effort helped us decide between two proposal ideas. The chosen idea formed as a basis of our interview questions, which we used to asked to the seven customers. Some questions were impromptu but still related to the chosen idea.

Interview Feedback

1. Ana Rose, Student.

Issues Faced 

> Slow air conditioning.

> Standing during peak hours.

> Delayed fare change.

> Co-passenger's body odor.

About the proposed idea

- Helps students like me not worry about announcing my destination aloud.

2. Alliyah, Student.

Issues Faced

> Bus passing her destination.

> Forgetting to announce her destination, causing her to miss her stop.

> Bus arrival time.

About the proposed idea

- The idea is nice and helpful for students in a hurry.

3. Francis, Student.

Issues Faced

> Waiting for the bus.

> Full capacity, especially in the morning.

> Unfairness in fare for standing vs. sitting passengers.

About the proposed idea

- Makes commuting more efficient and provides knowledge about the ride.

4. Jasper, Student.

Issues Faced

> Limited buses in the area.

> Waiting time can be up to an hour, but usually less.

> Conductor forgetting to announce destination due to low battery on the device.

About the proposed idea

- Offers an alternative for navigating, addressing the problem I faced.

5, 6. Michelle and Sylvia, Sales Agents.

Issues Faced

> Prefer air-conditioned buses that don't stop like jeeps.

> Lack of buses in their location.

>Need to know bus capacity and estimated arrival time.

About the proposed idea

- High-tech and helpful, especially in areas with only a few buses.

7. Ronnel, Area Coordinator.

Issues Faced

> Sometimes the conductor doesn't listen carefully to the destination point.

> Prefers riding the bus.

> No major difficulties with commuting by bus.

About the proposed idea

- Helpful for tracking bus arrival times.

Reflection and insights.

The group efforts and collaboration made the interview efficiently done. Thinking the right and direct questions that help us get the information and can be applied to the start-up. Despite these challenges, we managed to make it. We discovered that customers generally have routines and face common commuting challenges. The interviewee shared their thoughts about our proposed idea that quite enlightened us and have given a confidence boost to continue pushing forward with our startup. The seven customers' insights are useful, and I and my groupmates are planning to use some of their feedback. This interview session has shown us the importance of team efforts and the understanding of our customer's needs.

[armendez21]

In the exploration of self discovery, knowing one's personality and mindset can be a important way for one's growth in personal and professional. Personality test and an innovation mindset index result have provided useful insights into my character.

My thoughts in this personality test is that it shows and recognized my traditional nature and emphasize that it sometimes makes me hesitant to try new things. I appreciate the result of my strengths in maintaining close relationships and providing stability to people around me, which is usually what most like about me.

In career path, it shows that combining people skills and organizational abilities is where I shine the most. Also, my strong work ethic and reliability are assets, but the need for stability sometimes holds me back from taking risks, which is somehow true.

For personal growth, my journey of personal growth often revolves around learning to turn my caring nature inward. It highlights the key challenges, which are developing self-awareness and setting boundaries, as someone who mostly focuses on others, which makes me neglect my own.

My relationships side, the warmth, loyalty, and caring nature make me a valued friend. The usual deep emotional connections that I have built with others make me significant to them. I address that learning to communicate feelings and boundaries is essential for creating healthier relationships. And the need of validation that creates unhealthy environment.

Innovation Mindset Index result, my current Level is 60.67 out of 100.

Trust is 40.0 I have a lower level of trust, especially when sensing something off in others.

Resilience is 90.0 - my resilience shines through as I easily let go of past events and view each day as a fresh start.

Diversity is 62.5 - a diverse perspectives is crucial.

Comfort Zone is 53.33 - I’m working in stepping out of my comfort zone for improving my personal growth.

Collaboration is 42.5 - working in this part since sometimes there is a struggle of sharing information outside my usual circle.

Belief is 80.0 - believing one's idea is important which i totatly agree.

Allocation is 65.0 - keeping in mind that, focusing on what's important and letting it go for not.

Innovation Zone is 52.0 - moderate interest in innovation.

This innovation mindset index gives somehow a comprehensive view of my strengths and areas for improvement of my innovation capability.

The breakdown result: