Bolehland Consumer

A site with detail steps and collection of complaint letters for Bolehland Consumer to regain their rights. Please join the Bolehland Consumer's Facebook Page and follow our tweets!

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[bolehland-consumer]

PLUS Highway Claim Procedures

If driving on the highway, we always bumped into objects that prevent our smooth journey like fragments of tires, bumper, iron, stone, wood and others. If we hit our vehicle and it breaks down, did you know we can claim with the PLUS? This is because the vehicle was insured through Highway. 

The procedure is simple, follow STEPS below:

1. Contact Plus Ronda 1800 88 00 00 (behind Touch n Go cards or transit tickets)

2. Let them know location of the accident and that the accident was caused the obstruction, make sure how accident happened and provide the location by reading to them the milestone at the side railings.

3. If your vehicle can still move, exit at the closest toll plaza. Keep receipts taken. If touch n go or smart tag print from Plus website.

4. Please make statements at counter toll plaza. Then the party will confirm correctness of the incident and Plus will take a picture of your vehicle.

5. Make a report to traffic police near or in the area.

6. Submit claim to Plus with the police report and photos of your vehicle before repair and after repair. While your insurance claim vehicles or use their own money. There shall be in the form of content there.

7. PLUS will reimburse you within 14 days from the date you submitted any police report and pictures.

[bolehland-consumer]

Shopping site continues to disappoint, claim customers - The Rakyat Post

KUALA LUMPUR, Jan 28, 2015: It seems like it’s the same old spoiled wine, packaged in a new bottle. The shopping website, MyDeal.com.my, is apparently still disappointing its customers, who are alleging that they have been scammed, despite going through a merger. Last year, The Rakyat Post revealed that the website had been accused of fraud by customers …

[bolehland-consumer]

Similar company, similar style!

[bolehland-consumer]

"Quality" Merchant Product from MyDEAL.com.my (to be con't)

MYDEAL:

Dear Customer,

Good day!Thank you for supporting MyDEAL.com.my!

Pertaining to your email earlier, for the deal that you had purchased:Takada Deluxe Bread Maker (1 year warranty) for RM335, Delivery & Pick-up Options Available, we had forwarded your issue to our partner and you may kindly refer to the email feedback from our partner as per below email:

TAKADA:

Dear Lian,

Good Day.

We already exchange new set for the below customer. We completely check the set before deliver to you. So kindly advice the customer to send set to our service center and we repair and return to customer at same day.

Our address is as follow:

INTERSINICS SDNBHD

No 35, Jalan Desa Serdang 4,

Taman Desa Serdang,

43300 Seri Kembangan,

Selangor.

Tel : [phone]

Thank you,

Best regards,

Hema

Intersonics Sdn Bhd.

MYDEAL:

Please kindly call Merchants Hema they will directly assist you.

Our apologize for the inconvenience cause that has been rendered to you.For further clarification, you may contact our partner at 03-89430368(Hema), rest assure they will assist you further.

Do not hesitate to contact us for more inquiries. Thank you.

Did you notice the merchant mentioned to send back for REPAIR and RETURN on same day? The buyer bought new unit and need to send back for REPAIR!! Do you think that's ridiculous?!

More emails in the subsequent post.

[bolehland-consumer]

"Quality" Merchant Product from MyDEAL.com.my (to be cont'd)

The second unit received with defects again, and the buyer email to Mydeal.com.my with the correspondences as below:

Buyer:

Dear Chong,

I have received the Bread Maker and checked it but found that the bread pan is still a used unit, the internal machine side is still crooked and this time the programme buttons which are attached to a plastic form panel in front of the bread maker seemed loose and not well fitted. I am very disappointed with this purchase and regretted it. You promised to check before you re-deliver a new unit to me and why do i still received such unit? Since you can't deliver what MYDEAL had promised as "100%Quality Guaranteed", I wish to cancel this order and get a refund instead. Please do the kindly needs for the refund.Thanks 

MyDEAL:

Based on your previous email, kindly be informed that we please snap a photo on the goods you receive and the plastic form panel you receive from merchants as we need to tell the merchants the quality of the goods and try our best to assist you in this case.

Buyer:

Mr Chong,

Please call me at my handphone as i need to speak to you in person. My H/P number is 01x xxxxxxx

MyDEAL:

Dear Customer ,

Our apologize for the late respond from us.

Good day! Thank you for supporting MyDEAL.com.my.

Based on your previous email, kindly be informed that please give us some times as we report your case with the person in charge about your case, we understand that you are very disappointed with the goods. The respected person in charge will dealing with the merchants and assist you in order to solve this case. 

Since there's no calls from MyDEAL, the buyer has email again:

Mr Chong,

Kindly request for your courier to pick up the goods from my site as I would like to return the goods and request for full refund and I no longer would want to delay the process. I could understand that you needed to contact the merchant, but I am referring to MYDEAL statement on "100% Quality and Money Back Guaranteed". You could deal with the merchant when you collect the goods back from me and inspect the defects yourself. For your information, I do not have any patience to wait for you to deal with your merchant. Please do the kindly needs to collect the goods back from me as soon as possible and refund the full payment back to me.

[bolehland-consumer]

You are ordered to like the Facebook Page of Director General, Bolehland's Ministry of Health

[bolehland-consumer]

"Quality" Merchant Product from MyDEAL.com.my (1st Email)

Dear Sir/Madam,

My name is Xxxxxxx Xxxxx and I have bought one unit of Takada Deluxe BreadMaker (1 year warranty) for RM335 on 15 May,2013 and I have also received my order on 30 May, 2013.

Upon checking the received good, I have found that it was an used unit. I have took pictures of the defects that I have identified as follows:

Bread Baking Pan was oily and dirty, with stains of used ingredients and dented.

Bread Baking Pan's holder is rusty.

Side of the Baking Chamber was dented and crooked.

Interior of the Baking Chamber was yellowish with burn marks.

I have included some pictures of the defects and the courier service registered bill number for your kind perusal.

I hope you could exchange this unit with a new unit as per my order as soon as possible and I hope to receive your prompt response on this matter.

Thank you.

[bolehland-consumer]

"Quality" Merchant Product from MyDEAL.com.my

Received a complaint from our Facebook Page as follow:

MYDEAL.com.my

Recently I have bought this deal from MYDEAL.com.my:Takada Deluxe Bread Maker (1 year warranty) for RM335 on 15 May,2013 and the first unit that arrived on 30th May, 2013, have the following defect(but they from MYDEAL&TAKADA quote is a brand new unit):

Bread Baking Pan was oily and dirty, with stains of used ingredients and dented.

Bread Baking Pan's holder is rusty.

Side of the Baking Chamber was dented and crooked.

Interior of the Baking Chamber was yellowish with burn marks. 

I have took photos of the defects and shown them. 

MYDEAL wants me to return the unit on my own and rebate the courier cost by E-Voucher, which I had done so even though, it supposed to be their responsibility to collect back from me.

Then the second unit was received and this time, they(MYDEAL/TAKADA) quote that they have checked thoroughly before sending it out to me, but with defects again. This time it was as follows:

Side of Chamber not well fitted and little crooked

Bread baking pan still looked dirty and stained and this time with scratches around the bottom

The programme buttons which are attached to a plastic form panel in front of the bread maker was not well fitted.

The cover of the bread maker also loose as though it will fall off anytime soon.

So another complaint to MYDEAL.com.my. I have requested for full money refund since this is not a quality products as per guaranteed by MYDEAL.com.my in their website "100% Money Back Guaranteed" & "100% Quality Guaranteed".

MYDEAL's answer to me is, merchant (TAKADA) has replaced the first unit and will not entertain any complaint as they quoted to have checked the second unit before sending it out. The most they can do is to ask me to deal directly from TAKADA and to bring the unit back to TAKADA's office for repair!!

My questions are, I have bought deal from MYDEAL.com.my, but when problem occurred they push it back to me to deal directly with the merchant and I have to send the product back to merchant myself. Then where does their statement on "100% Money Back and quality Guaranteed" stands? As merchant also said they will not refund money back to me.

Secondly, I buy new unit not used unit,even though it's at a lower prices, afterall it's a deal right, why should it be send back for repair instead replacement of brand new unit?

Thirdly, MYDEAL.com.my had stopped responding to my queries on these matters to them because they had push all responsibilities to TAKADA and me to solve the case myself.

My point of view to MYDEAL.com.my. We consumer buy deals even though for the cheapest price from your company, we certainly have the right to receive a brand new unit and not used unit or things that needed to be send back for repair!

In this case, MYDEAL should take up the responsibilities in solving the problem on behalf of me with the merchant and not pushing it back to me to solve it myself. Is MYDEAL trying to deny their statement on "100% Money Back & Quality Guaranteed" and be unreasonable here?

The next post shall reveal the photos and email correspondences between the buyer and MyDeal.com.my

[bolehland-consumer]

Smart Hybrid Battery Warranty, Stupid Bolehland Consumer

The Bolehland Consumer has already well known in the world for paying overly expensive car. However, the warranty given by the car manufacturer is never on par with the international standards.

Let's have a look on the so-called tax free hybrid car for hybrid battery comparison:

USA - 10 years or 150,000 miles (in states with California emissions laws) or 8 years or 100,000 miles in all other states

Australia - 8 years or 160,000km whichever occurs first

Singapore - 3 + 7 years warranty

Drum rolls...

Malaysia - 3 years or 100,000 km travelled, whichever occurs first

[bolehland-consumer]

Poor Selection of Groupon Malaysia's Merchant

Yes. It's Groupon Malaysia again. This round is due to the poor selection of its merchant / service provider, by providing discounted service that comes with discount price.

We received a new comment from here and would like to reproduce as below:

Hi,

I would like to make a post regarding Groupon's appointed service to turn out as a disappointment.

This happened recently based on the Air-Con Cleaning and Servicing services by the following link.

https://www.groupon.my/deals/klang-valley-kuala-lumpur/CCT-Air-Cond-Service/716441579

My wife was at home when we received the service on Monday.

Firstly, we have made appointment to be on Monday 19th of November, however, as my wife waited till 4pm and there is no sign of anyone coming. She made a call and to her surprise, it seems like they were not intended to come as scheduled. It was decided there and then they would come after the call. So, this wasn't much issue.

As they have come, they were scheduled to deal with the three air conditioning unit instructed by my wife. My wife have told them with regards of inefficiency of the units and those were not as cold as the normal working ones (we have 7 of the same brand at home, so we know which is working and others not).

Right, these guys came with two adults, and a young man (16-17 my wife thinks). The two adults will be working on checking and servicing while the younger one assist unpacking tools and watch over the adult working on the heat exchanger/external unit. The other guy does the inspection and cleaning inside of the house.

At approximately 4.15pm they started they work, it was a short while the guys working inside of the house when to attend the first unit, it was very fast and my wife's not sure what he had done, within minutes and inspection and cleaning it was completed, while doing cleaning, he does not bring any cloth or cleaning tool to assist with his job, and it's a surprise things get done so fast, while also reported that nothing is wrong with the unit his is cleaning.

Next he moves up stairs to clean the next two, my wife followed but she came down soon after to tend to other stuff. Few minutes later she went up to find the guy had done both, it's not my wife is fussy, but she couldn't believed that the guy had done inspecting and cleaning. She asked to confirm if both the unit was done and the guys replied both are done and working well.

Next,the outside cleaning consist of using chemical and spray into the cover of the heat exchanger unit/external unit and rinse with water. As notice with the other services provided to the neighbor of mine, they do not remove the external cover to do the cleaning, but just spraying the fluid to clean it. All jobs are done as soon in 30 minutes, all three of the air conditioning units and they have leave at 4.40pm.

Before they left, my son who was also at home asked if gas refill is done, the guys responded that there is no need for any refill as everything is in working order. The next day, other air con service guys came for our neighbor to service their air con, this is when we realized something is wrong. The service of an air conditioning unit is nearing an hour each, because during the service, we can see that they are dismounting the external unit's cover to do cleaning and gas refilling, and also testing the units before leaving.

I couldn't help to say that despite them paying for full standard price (RM120 per unit), they have got professional service and got the job done. While we paid half price through the Groupon's offer and got a dissatisfy service. We have tested the serviced air conditioning unit the past two days and find the air conditioning unit not any cooler as it were before. We compared the working ones in our house and those are comparably better in working condition. We suspect that the so call "all are well in our inspection" by the guys are not any true facts, it is questionable if these guys are even professional in this business as they do not even have appropriate tools for the work.

Half price for half resulted services, who would dare to buy anymore coupons at half price in the future? The savings we got is not going to give us any results and it is actually a waste of money. Now, tell me, would anyone pay half the price for a half working product that you couldn't use anyway.

Made a complaint to Groupon, got a fairly standard reply after two days, replied and waiting for the second reply. The first reply does sounded like nothing can be done for me by Groupon and just apologies.

I honestly think it is require by Groupon or any similar entity to provide us a good service at discount price, not a discounted service that comes with discount price.

[bolehland-consumer]

Another Misleading Deal from Groupon Malaysia?

We have recently received a new comment from one of our hottest post.

The excerpt is as below:

I want to complain about a recent deal featured in Groupon Malaysia. It is a deal featured in Kota Kinabalu, Megalong Shopping Mall by Mxxxxfaxxxxx hair design. Professional cut + wash + blow selling at RM15, stated that it is after 50% discount. It is a big lies to all Groupon customers!! 1 of my worker go there for cut, wash & blow last week, it is only RM13 for all! He can choose anyone to cut for him, it is their normal price!!!! Since my little sister had bought one, we go there to figure out & quoted for price. All their staffs are those from philippines, probably with working permit. They claimed themselves as the cheapest price salon. So, their price for female cut, wash, blow RM15; for male only RM13; children RM10. Their rebonding, perm or colouring RM50 for all hair length. But how is the quality?? Who guarantee us the result? Groupon Malaysia? Even their price are stick on their entrance, Groupon still lie us that it is after 50% discount? My little sister decide not to go there even she had bought the voucher. Groupon Malaysia, we are looking for the best deal, best DISCOUNT, but does not mean we are looking for the CHEAPEST PRICE. We want good quality in discounted price!!!!! Please explain!

Can any Groupon Malaysia representative to explain on this? Or just simply take down the deal and refund the money back to the customers?

[bolehland-consumer]

Rubbish system which is created by a rubbish ministry which comes from a rubbish Bolehland government.

Most people would aware that Bolehland's teachers have to file in a lot of crap documentation and key in many rubbish system in order to fill in the students' detail, students' parents' details etc.

While there is a coming long weekend this week, the teachers are not able to fill in their students marks after the exam period due to the unavailability of this infamous crappy SAPS.

By the way, do you aware that crappy SAPS was created as part of the NKRA requirement?

[bolehland-consumer]

Genneva Malaysia, Syariah Official Launching by Dr Mahathir back in 2011, but is being raid by Bank Negara Malaysia one year later.

By the way, which party should hold responsible for Genneva Malaysia's Syariah endorsement?

[bolehland-consumer]

Precious Metal Investment with Money Laundering

Owing to the high rise of gold prices, a number of gold investment companies have risen at Bolehland.

The recent raid of Genneva Gold has once again reminded there is no such thing as too good to be true.

Nevertheless, we would like to analyze how money laundering can take place into such investment. Below assumption is solely based on conspiracy theory and it can not be taken as legitimate proof or legal usage.

There are some investors who have plenty of cash earned from illegal activities (corruption, loan sharks, illegal gambling, prostitution, drug smuggling, human trafficking etc), no matter the income origin is domestic or international

They funded the investment in the name of Silver, Platinum, Gold or Whatever Tradings

Such precious metal trading "investment" companies will then look for general amateur investor who is seeking for low-risk-high-return kind of investment products

Unlike the epic Ponzi scheme or Pyramid scheme, the "investment return" is not funded by the subsequent innocent investor, instead it is funded by the behind-the-scene-big-gun-investor of those precious metal trading "investment" companies

Those behind-the-scene-big-gun-investor will collect the "clean money" from general investors, meanwhile pump in their "dirty money" through investment companies channels as "investment return"

Those "investment return" paid by behind-the-scene-big-gun-investor can be considered as the "laundering cost"

For illustration, it would be 1 Billion "dirty money" to be pumped into the precious metal trading "investment" companies, and then only able to collect back 600 Million "clean money", the 400 Million has been channeled through the precious metal trading "investment" companies as "investment return" and operating cost

Interesting?

[mattfisher]

My Sister Paid Progressive Insurance to Defend Her Killer In Court

I’ve been sending out some impertinent tweets about Progressive Insurance lately, but I haven’t explained how they pissed me off. So I will do that here as succinctly as possible. There’s a general understanding that says, “insurance companies— oh they’re awful,” but since Progressive turned their shit hose on my late sister and my parents, I’ve learned some things that really surprised me.

I’ll try to cleave to the facts. On June 19, 2010, my sister was driving in Baltimore when her car was struck by another car and she was killed. The other driver had run a red light and hit my sister as she crossed the intersection on the green light.

Read More

[bolehland-consumer]

Having sales on beer is okay and normal. But having beer sales in the name of Ramadhan Sales is way too stupid and ridiculous!